Chris G.

I ordered a product online and used a debit card to purchase the product from King Size. It was promised to be delivered within certain parameters of time. Once I placed yhis order and within several days I tried to track this order. It couldn't be tracked. When I went to their website and inputted my order number, etc., I received a reply in small red print that they had no information concerning my order. I then hit the 'chat' button provided on their website, and nothing happened--no rezponse. Then I emailed them and got a form response back that did not address my situation. I called them on their customer service number provided and got put on hold, and for over an hour I was still on hold, so I hung up. This situation went on over a period of one-and-a-half to two weeks, of me doing all of the above repeatedly. Then I tried to cancel the order, to no avail. I just got no response or form emails back. I finally got a live person after waiting about 15 minutes on hold, who told me that the product that I ordered was being shipped and that it would take a good week-and-a-half to receive it? I asked her what I had to do to cancel this order. She told me that she would send to me a return label with the product and that I could mail the product back, and I would receive my refund when King Size received the product back. This would probably be in 5 years if ever? So I'm still waiting to receive this product? I may file a police report for theft and fraud, and I will spend the rest of my life on and off giving these jerk-balls a bad rap.