Order was lost 2 days after shipping from kingsize. Tracking absolutely stopped. I emailed them after 15 days. Tina from kingsize told me I have to wait 20 before they considered order lost. At 20 days, a Johnathan told me I have to wait 30 days before they will consider replacement. It's a Christmas gift that I have to wait till Dec 16th before they will replace. We will see. I'll probably get a Justin and he will tell me I have to wait 40 days! I'll give an update in 10 days!