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KEH Reviews Summary
KEH has a rating of 4.7 stars from 22,040 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with KEH most frequently mention excellent condition, customer service and fast delivery. KEH ranks 1st among Camera sites.
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I ordered an excellent condition lens and got a great product, but not a product in excellent condition. The auto focus makes a noise that it should not be making while in use.
I paid for two-day FedEx, but received my items a week later. I checked the route locations, they weren't "affective by weather." Tracking indicated the package stuck at one location in GA for days without moving nor explanation, then the tracking was turned off, the "ticket competed." one confusion after another. Lastly. I got a email response from a staff saying it was delayed but (over phone calls)coming. Was the original items stolen or failed to ship in some way? I still don't know. I would have chosen from Ebay or different sellers with possible lower price for same items. Not a pleasant experience.
I ordered some GoPro accessories from KEH, and I was very happy with what I received. All the items looked as if they were brand new, like they had just come out of the box. I have ordered from KEH before, and I've always been very satisfied with the quality of equipment that they provide. I don't even know that they're used and can't tell.
Film back arrived on time and very well packaged. It appears to be in excellent condition, far better than the KEH "bargain" description. I have not tested with film yet.
Placed an order 1/24/26 for my daughter's 1/27 birthday.
Paid extra for overnight delivery.
Order was received 2/2/26.
Fedex covers their A** by saying they do not refund charges due to weather.
Daily messages were recieved that the order would arrive either by 8:00 or by end of business.
Did not happen until 2/2/26.
Adding insult to injury FedEx closes locally on weekends.
NUTS!
KEH as usual provided excellent service.
The only problem was being locked in to only one shipping company.
I received the lens and it was exactly as described and works perfectly. Keh sent the lens and it arrived at the alternate location quickly. While the FedEx tracking showed that the lens was still in the delivery vehicle, the item was actually delivered and received a the Walgreens location, but the tracking was not updated accurately. I picked up the lens at the Walgreens store, while the FedEx tracking status was still showing it was in a FedEx vehicle for two days.
I brought a used carbon fiber monopod. It was my first KEH purchase. I found the process to be seamless and was very pleased with their system of updating me on the progress of my order.
Warranties and free repairs are great, but packing your precious purchase in a way that it won't be damaged is even better! My camera came packed in large bubble paper in a substantial box that would have survived the old luggage Commerical with the gorilla. The camera arrived in perfect condition.
KEH has delivered on its promises to me for over 10 years!
Overall, I am pleased with my experience with KEH. The lens was shipped in a timely manner and well packaged. My only quibble is that the lens was represented to be in "excellent" condition when it had visible scratches. I am not a collector and this is a lens I intend to use in the field - so, I am personally not concerned with the cosmetic flaws, but, the lens should have been described more accurately as in "good" or "very good" condition.
The shopping and shipping experience was good, however, the product I purchased doesn't work. I've purchased from KEH before and generally enjoy it.
There is 3 good scratches on the front glass of the lens and I can notice it very well. It sounds nit picky but this lens was a lot of money.
Fast shipping on an 'Excellent +' RF85mm Canon lens. Received in two days. Excellent packaging. Arrived in perfect condition. I highly recommend KEH for your photography needs.
I am having a problem with one of D80 camera l received from you. The shutter is not working properly.
Can you provide a solution?
Return, refund?
Thank you
John Wiley
I wanted to trade for a tilt shift lens. Two were in stock, and that's not a popular lens style, so I had every expectation of getting the lens I wanted. The trade in process took so long that the lens I wanted was no longer in stock. I had to settle for a different lens or take the lower sale cash value. I chose a lens, then used a coupon code at checkout. It was not honored for the "like new" lens grade I chose. Overall not a great experience, but the new-to-me lens is as advertised and will be making wonderful images.
Always had good results with KEH, I ordered a Nikon d50 from E bay but no lens or charger so I went back to you for the lens. I may order another lens from you in future depending on how this camera works out for me, maybe I can trade it later for a newer model. So cold here I haven't really had a chance to go out with it.
Camera was in perfect condition and was much cheaper than other places marked it for
Delivery was good, package came with care and the product was exceptional.
Overall great, camera arrived in great condition, honestly better than expected considering it was bargain rated. It came with the battery charger but unfortunately the wrong usb cable to charge it. Cable is a usb c and looks like this camera uses one of the older usb types. Not a dealbreaker though!
The product arrived one day late, due to FedEx shipping issue. But the product is good and I am happy to use it.
The experience was great. Everything was delivered on time and my expectation was met in everyway. I would use KEH again.
From the business
Buy & sell used photography equipment at KEH Camera online store. Save up to 40% of retail and get a 180-days warranty! Financing options available.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members