KEH

After supplying two tickets with optimal information they still required my Order ID, I wanted to cancel my purchase but nothing could happen cause my first ticket wasn't responded to the next morning. I ended up paying for the return at FedEd of $25 for an Item I didn't want because customer service couldn't help me what so ever and I know I won't be getting a reimbursement for the return either. My first and last time I'm buying anything from this company.

Went to return a camera that was said to be a EX+. But when I received it there was a large scratch on top of the flash. Then I was told after sending pictures of it they still felt it was a EX+. I do not think that this camera was a EX+ poor grading. Then when I wanted to return it I was told I would have to pay a return fee of $25.00.

The camera did not recognize any lenses when attached. This is highly concerning considering the camera was rated as EX+. Really want to trust KEH for my camera purchases, but I have a bad feeling.

I purchased a used Nikon Speedlight SB-26 that was rated in EX condition. When it arrived, I noticed that there was moisture in the bag. When I removed the speedlight for inspection, I had a very hard time opening the battery door. When I finally opened it, there was corrosion on the battery door and in the battery chamber. This is not acceptable. I've already sent a request for an RMA and have had only a token response by automation. Really? Do better than that and maybe I'll remain a customer.

I was excited to find a full Pentax auto 100 kit backed by a reputable company. This was my first time ordering from KEH. I typically order my used gear from B&H. The picture had the full kit but I only received the body and lens. When I asked about it, they said it was noted in the comments. Personally, I felt mislead. That aside, the camera was listed as excellent condition and was dirty and the mirror was stuck. I'll be returning and probably not purchasing from this company again.

The purchasing part was easy. I would be willing to work with you in the future.
A couple of suggestions.
I assume you check the cameras functionality. Before sending the camera, set the ND filters to zero.
I never had a camera like this one before. When I tried to record, the results were black. Needless to say I was disturbed.
Reading the nomenclature, the parts of the cameras, I found that it had an ND filter and solved that issue.
A second suggestion, give the buyer an optional purchase, the Manual. I would buy that if it was on the menu.
I am one that prefers a paper manual, rather than an online manual. A paper manual can go into a camera bag.

SB-800 was delivered early, which was great. However, it has some issues despite being marked "Excellent" condition. The main issue is that the TTL mode when attached to my F4 (in the SB-800 Manual a "Group 2" camera), it does not accurately track the aperture of the AF lens I am using. Item rated in excellent condition but if this is truly an issue, this is a big problem and should've been rated lower in my opinion.

The ordering experience and customer service have been great. My package arrived quickly, unfortunately, through no fault of KEH, the package was torn up and I am unclear if there is any internal damage to the camera lens I purchased as a Christmas gift. I called KEH customer service and told them the box was badly damaged. I sent them pictures of the package and they talked me through trying to determine if there was any internal damage and forwarded the information to their FedEx department for notification. Since I don't know anything about the camera, and I have till January to return it, we are waiting till Christmas. After I give it to my son, he can fully check it out for damage and we can exchange it then if necessary.

The camera came in pretty fast, not a long wait. The quality is quite great. Nothing came broken or scratched. Great camera overall.

I ordered a Metabones speed booster ULTRA 0.71x to adapt old Nikon lenses to my new Olympus MFT camera 📷. It was in perfect condition and functions better than expected. Great experience KEH!

I have been a customer for years and I can certified that at Keh professionalism, honesty and quality is the major factors

I was shopping for a Nikon 70-300mm lens and found a few of these available. Each had a rating as to how close to new the lens was. This helped me to decide on which one to purchase.