Kitchen & Bath Authority

Order placed on 7/16/18 and information has been very hard to obtain. Now 8/14/18 you are asking for a review and the product ordered has not even arrived. I have no way to track the order. Way too long and the service in the meantime has not been good. The company has a lot to learn and service to the customer must be considered. I ordered from this site because it was a little cheaper. In the future I will not consider this company who does not appreciate my business.

Like another reviewer on this site, I placed an order with KB Authority on items that were indicated as being in stock. After waiting 2 weeks with no updates on my order I called and learned that the items were not in stock and wouldn't be for another month. I cancelled the order but they didn't credit me with the refund despite numerous calls and emails. I had to go through my credit card company to cancel the payment. This company is fraudulent and you would do best to stay away from them

I find it difficult to give even a 1 star review based on the terrible customer service. A bathroom vanity was delivered via a 3rd party shipper. I followed the instructions to fully inspect the item before it left the truck. The inspection revealed a destroyed vanity, likely from being impailed by a forklift. I took a number of pictures of the damaged item and packaging then denied delivery of the item with the driver. I immediately took action to report the damaged item to KB Authority customer service and initiate a return authorization and also requesting a full refund. This happened over 6 months ago on Nov 10,2021 and regardless of numerous attempts to contact KB Authority, they fail to respond. So much for that $2,000.

I ordered a shower door, since it was the best deal at that time by $7. You should be lucky to get a good impression with this company. If you need to deal with lots of hassles in your renovation, please avoid this company. If anything goes slightly wrong, you will need to talk to one of the rudest customer service rep and be threatened with a restocking and other fees. Youd better go with other company. Please avoid this company!

The item I ordered was left at the end of my quarter mile driveway without my knowledge. They are refusing to assist in any way stating it was the carrier. I cannot move it myself and they will not allow me to refuse acceptance stating it was already left, so I have to take it. No, I don't.

After our plumber tried to overcharge us $600 for a faucet, we found it here and it said it was in stock. I immediately placed the order. I received confirmation that the order was placed, then another email that the faucet had shipped and we received it. No problems, no issues. I even liked their wording in their emails, it was very upbeat and fun. We will definitely order from them again, we are currently stalking their site now for other items.

I really wanted my new home to be styled in a unique way especially bathrooms. After searching a lot offline as well as online I have found KBauthority. I am so glad to see such a nice online store which do has a lot of products with different styles, patterns. I have ordered n number of things like hand shower, bathroom sink, bathroom faucets and all of them were delivered on time with so foolproof packing. My bathroom looks fantastic and I am happy with KBauthority. Ordering more products from this site definitely.

I really wanted my new home to be styled in a unique way especially bathrooms. After searching a lot offline as well as online I have found KBauthority. I am so glad to see such a nice online store which do has a lot of products with different styles, patterns. I have ordered n number of things like hand shower, bathroom sink, bathroom faucets and all of them were delivered on time with so foolproof packing. My bathroom looks fantastic and I am happy with KBauthority. Ordering more products from this site definitely.