• KarmaLoop

KarmaLoop

Overview

KarmaLoop has a rating of 1.59 stars from 166 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about KarmaLoop most frequently mention customer service, tracking number, and store credit problems. KarmaLoop ranks 2310th among Women's Clothing sites.

  • Service
    38
  • Value
    33
  • Shipping
    37
  • Returns
    30
  • Quality
    29

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
6
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • The shipping took way longer than said and the customer service is pure $#*!.
How would you rate KarmaLoop?
Top Positive Review

“Not that bad y'all!”

Bryanna W.
3/20/23

Ok. So I order 8 pairs of shoes for a total of $82. I WILL SAY, after reviewing a whole lot of bad reviews after already making a purchase, I was worried. I thought forssure I wasted my money. However, IT WASNT BAD. Did the shipping take long? Yes. It took about a month. But I wasn't in a rush to get things because most of what I got is for the summer. I called to check the status and it took second to get through but I did get ahold of a representative who communicated very clearly what the hold up was. So shipping takes time. All of items did arrive, they are all good quality for the price, there are only two pairs that I'm not a fan of. But overall, not a bad experience. Especially not for the price. They did right by me and I feel more confident in their product. I cannot post proof because most of my shoes are open toe and my feet look crazy but maybe lighten up a bit on the harsh reviews. Shipping does take time but it's not terrible

Top Critical Review

“Bought brand new shoes & got heavily scuffed shoes”

Shane D.
5/31/23

They took 2 1/2 weeks to ship, there was no indication as to when I'd get my items and they came damaged

Reviews (166)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (52)
Thumbnail of user shaned325
1 review
1 helpful vote
May 31st, 2023

They took 2 1/2 weeks to ship, there was no indication as to when I'd get my items and they came damaged

Tip for consumers:
I will NEVER shop with Karma Loop EVER again!

Products used:
Clark’s Wallabees

Service
Value
Shipping
Returns
Quality
Thumbnail of user sangsuric
1 review
1 helpful vote
December 19th, 2022
Verified purchase

It was supposed to be a Christmas present. I have ordered 32 days ago and Christmas is only 6 days away.
Don't use them. Worst sellers ever.

Tip for consumers:
give 2 months for shipping

Products used:
shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user johnd6659
1 review
1 helpful vote
June 11th, 2022

I've had to reach out to customer service twice already to inquire about my products. It's been 2 weeks and I still haven't received any of my items. Customer service stated it would take 10 business day to update with a tracking number. It's now day 15 without an update. Will never purchase from again.

Service
Value
Shipping
Thumbnail of user bryannaw12
1 review
0 helpful votes
March 20th, 2023

Ok. So I order 8 pairs of shoes for a total of $82. I WILL SAY, after reviewing a whole lot of bad reviews after already making a purchase, I was worried. I thought forssure I wasted my money. However, IT WASNT BAD. Did the shipping take long? Yes. It took about a month. But I wasn't in a rush to get things because most of what I got is for the summer. I called to check the status and it took second to get through but I did get ahold of a representative who communicated very clearly what the hold up was. So shipping takes time. All of items did arrive, they are all good quality for the price, there are only two pairs that I'm not a fan of. But overall, not a bad experience. Especially not for the price. They did right by me and I feel more confident in their product. I cannot post proof because most of my shoes are open toe and my feet look crazy but maybe lighten up a bit on the harsh reviews. Shipping does take time but it's not terrible

Tip for consumers:
Be patient with shipping. It takes time

Products used:
All shoes

Service
Value
Shipping
Quality
Thumbnail of user samuelf161
1 review
2 helpful votes
August 19th, 2021

I bought some clothes with Apple Pay. And what do you know? I now have multiple charges for a span of 2 months totaling $200.13. Now they're out of CA. And the charges are out of CA. But *******753 is a scam number not associated with Apple.
My only purchase a was 2 weeks before from Karmaloop. I haven't used Apple Pay for anything before then. I was happy with my purchase. Just not happy finding out 2 months later, you guys've been robbing me blind. Now I've bought from them years before and had the same issue (but i thought it was a random glitch (and it was one questionable purchase)..

Tip for consumers:
Do not use their Apple Pay service or your personal Bank/Credit Card information, when purchasing.

Products used:
Shirts

Service
Value
Shipping
Returns
Quality
Thumbnail of user juliang216
1 review
0 helpful votes
July 12th, 2021

Customer Service SUCKS, Shipping sucks. They flag your order for any reason. They cancelled my order because I didn't put the extra four digits in the zip code. NEVER AGAIN.

Service
Value
Shipping
Returns
Thumbnail of user streveng
1 review
0 helpful votes
November 19th, 2020

I ordered a pair of pants, but received a shirt with similar color. So cannot return?! Totally fraud

Thumbnail of user stacyo28
Stacy O.
1 review
3 helpful votes
April 5th, 2020

Ordered an item and paid. Other than being bombarded with sales emails I never received any information about the item I ordered (not even a confirmation). I reached out 7xs (yes 7) over a span of 3 weeks with no response. When I raised a case with PayPal they responded and refunded within MINUTES. Avoid this site at all cost.

Thumbnail of user dyland26
1 review
1 helpful vote
July 12th, 2017

Yo so I work for lids we send out our 5$ hats in boxes... I just depend 60$ for a BBC hat and it comes in a plastic bag., my hat only had 3 stops from its destination so it wasn't to messed up and that why I'm not raising complete hell. Btw this is the first review I have ever wrote about anything

Thumbnail of user tait9
1 review
1 helpful vote
January 6th, 2014

Im honestly speaking of experience here.
Just got my shirts that i ordered, new and not ripped or smelly (like some other reviews have claimed lol)
The touch seems to be of quality, again not like some china made proclaims.
Although in honesty i was worried about shipping time the most, it felt like it was taking forever, but i checked the site, the shipping method i chose was estimated 3-4 weeks and it came on the third week exactly.
Btw if it helps i ordered from New Zealand.

Thumbnail of user hatek
1 review
0 helpful votes
April 21st, 2021

NEVER BUY FROM KARMALOOP. I cannot stress this enough! I know I won't ever buy from this website again (I wish I would've known). They are scammers who do not give a damn about product quality or how the customer receives their package. They just want your money!

I bought a few T-shirts of the brand Orrisue. Turns out the brand doesn't exist anymore since 2013, but they still sell it of course. I got the package but they were low-quality, home-printed fake T-shirts. To top it off they smelled sour, like vinegar. You could smell them from afar.

I felt violated, after a few days of mailing through Paypal and waiting they offered me to send it back in return for my money. The shipping costs and taxes were for my account $45,00 and I had no proof they would ever give me my money back. I would have accepted if they were trustworthy like back in the day. But after a package like that, all my trust was gone. Plus there are lots of horror stories further down. NEVER BUY FROM THIS WEBSITE!
(I took my losses I hope you won't have to.)
(Customer service was quick with reacting and appeared helpfull so thats why 2 stars for service.)

Tip for consumers:
Do not buy from this website!! They act as a drop seller, they do not have the clothing, they work with partners who have. So contact with an actual shop would be much better.

Products used:
T-shirts

Service
Value
Shipping
Returns
Quality
Thumbnail of user roshellb
1 review
1 helpful vote
January 29th, 2019

Do not order from this site! I somehow ordered an item that was "out of stock", received a "ordered shipped confirmation", and a tracking number for something that was never in transit. Waste of time, money, and good vibes! They're terrible!

Thumbnail of user jasmined17
3 reviews
27 helpful votes
April 15th, 2019

Was just talking with my friend and I started telling him about this site I ordered from but never got clothes or money back from and I stated "karma loop" He said he remembered the site and ordered from there too. I told him TWICE I've ordered and never got my clothes or money. I literally have the screenshots and everything still in my emails. That was in 2017 & he said he shopped on there in 2013 and there was an issue with his order. Emails don't seem like real people are typing. It's like it's automated words. It's so crazy because looking at these reviews NOW confirms it! I knew things weren't right. So crazy that this company is STILL open. Don't not spend your money PERIOD.

Thumbnail of user christopherh1112
1 review
0 helpful votes
July 29th, 2021

Worst store in world, complete scam, DO NOT SPEND YOUR MONEY, YOU WILL NOT GET NOTHING IT IS A COMPLETE SCAM!

Products used:
DO NOT BUY NOTHING, YOU WILL LOSE YOUR MONEY

Service
Value
Shipping
Returns
Quality
Thumbnail of user ruths102
7 reviews
17 helpful votes
December 9th, 2017

I am so tired of ordering from this online store and spending hours a day trying to find out why they misplaced my order and its just missing. This is not the first time they refuse to tell me where my order is, after a month, and they do not respond about refunding my money. This is the last time I will go through this horrible, unprofessional behavior with them. Please do not throw away your money.

Thumbnail of user michaelj789
1 review
0 helpful votes
December 11th, 2019

My fiancee ordered me a hat on the 28th of november and im still waiting for my birthday present wich was december 3rd... few days ago she calls and operater tells her it should be here tuesday wich it is not... now when we call noone picks up...

Thumbnail of user xavierw15
1 review
2 helpful votes
December 16th, 2019

Ordered 5 items from them back on the 6 of December (this month) They take my $300 only to tell me 3 days later that one of the items is not in stock. I get in contact with rep and tell me to refund me for item that is not in stock and he tells me its gonna take 5-7 business days so I'm like cool. It's been atleast 10 days and no money has hit my account... and the other 4 items I got DAYS AGO still says processing on their website and no tracking number or any info has been givin about the wherabouts of my clothes. I ordered some Jean's from levi.com and in 5 days they were here no problem. Called karmaloop rep and they dnt even really know what's going on and basically have been giving me the wait 5-7 business day crap or contact my bank knowing damn well my bank ain't got nothing to do with it. I'm frustrated I wrk too hard for my money. This was my first time ordering from them since 2011. They have lost a customer.

Thumbnail of user tanishat
2 reviews
0 helpful votes
March 11th, 2014

If you can get a great promo code you save tremendously. I saved $106 total on my order. Shipping was a great experience as well. As for quality and sizing a whole different story. They advertise their tights as OS but when you receive them the sizing clearly states M/L. I ordered about 6 pairs so I was a little pissed about sizing. The Nameless, and Rehab brands are a product of China and run very very small I ordered 3 dresses size large and what I received could easily fit an American small standard even the models in the pictures wearing a small could easily fit those large labeled dresses. Overall I had a half satisfied half pissed experience. I would only recommend the site to persons who wear a size XS or M if you are bigger please I urge you to beware

Thumbnail of user jaymesonc
Jaymeson C. – KarmaLoop Rep

Hello Tanisha,

Glad to hear of all the savings you were able ot keep when purchasing through our site. As far as the sizing, unfortunately this is the main risk customers take when ordering online is the lack of luxury when it comes to being able to try on garments before purchasing. In the future if you have any questions at all about sizing of brands and how they run, please contact us and we can acquire any and all measurements to asst the best of our abilities prior to you placing your order to avoid any inconveniences.

Thank you

Thumbnail of user lynm3
1 review
1 helpful vote
March 2nd, 2015

My order was never shipped and it took them weeks to tell me that the they did not have the item at their warehouse. I could not reach any customer service representative and eventually i was offered a refund or store credit with 24 to 48 hours.Its been over a week and still no damn refund. Terrible business that lacks in ethic and is just stealing money. They got a 1 because they could not get a zero. I will never order from there again but i sure as hell want my money back.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jacks407
1 review
1 helpful vote
September 24th, 2015

The site obviously has some organisational issues, but they got around to me in the end. I suggest using live chat to deal with any issues as you speak to the same people in a far quicker way. Great pricing and customer support, as well as a hell of a selection.

Thumbnail of user kjr3
2 reviews
2 helpful votes
August 4th, 2017

Well over a month after making my initial purchase and I still hadn't received the merchandise I ordered. So, I contacted their "customer service" and was lied to and given the cold shoulder. I am currently in the process of having Paypal get my funds back from these thieves. Please heed my warning... go anywhere else for your apparel and accessory needs! BUYER BEWARE!

Thumbnail of user ericg97
1 review
0 helpful votes
August 2nd, 2017

Ok so I bought a Flannel Shirt that was on sale for 19.99, On the website it showed that they had size small, medium and large, I went with medium and placed my order. Like 3 days later I get told that the order was cancelled due to it being out of stock. They should really work on updating the site and keep track of inventory, Now I have to get a refund if I ever get it that is.

Thumbnail of user kerid7
1 review
1 helpful vote
August 28th, 2017

Ordering from this site you are taking chances. I ordered shirts over a month ago as a gift and received a confirmation email but nothing further. I tried customer service at a time they should have been open and was told to leave a voicemail. So customer service isn't up to receive help. I sent an email as well but i'm sure I won't get a response. This happened to me back in 2013 but customer service refunded my money. Good luck

Thumbnail of user tekn1
1 review
1 helpful vote
May 21st, 2016

Had to go through PayPal to get my money back. Never got the pants after months of waiting. Another nightmare is their other PLNDR site which only accepted store credit returns and it expires without any warnings or notifications. And of course, their customer service is a joke. They only have a person there to strictly apologize for the inconvenience instead of actual performing a real service.

Thumbnail of user marka72
1 review
1 helpful vote
March 12th, 2014

I live in Toronto, Canada and ive been ordering from this site for 3 years. I dont really understand why theyre getting so many bad reviews here, ive put in about 15 orders from them and ive never had any problems with them. The shipping is pretty fast and obviously if youre out of the US you have to pay the duty and customs. The only thing is that the Kazbah site is from California, not Boston where karmaloop is so the shipping for Kazbah takes a week or 2 longer.

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Thumbnail of user jaymesonc
Jaymeson C.
Typically does not respond to reviews

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1.6
166 reviews
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