Awful scam

DONT BUY ANYTHING FROM THEM, THEY ARE BANCRUPT

Horrible company. They owe me $70 but continue to ignore emails. It's been months. Then I see they're bankrupt. No wonder... http://www.bostonherald.com/news_opinion/local_coverage/herald_bulldog/2015/03/online_retailer_karmaloop_files_for_bankruptcy

Karamloop is all $#*!ed up I oderd 2

CURRENT STATE OF THE COMPANY: I have purchased items from Karmaloop in the past, but it seems to me that the holiday season proved to be a difficult time for them. They haven't recovered from whatever warehouse or internal issues they have and orders aren't being shipped, while customers are being charged. This company has horrible customer service from the previous times I've had to deal with customer service. Currently, it seems like their site only sells things that are "Shipped from vendor," which means the items aren't even shipped by Karmaloop. You can't use promo codes or gift cards on these items either. So all the promo codes they tweet about or have plastered on their homepage are garbage.

MY NEGATIVE EXPERIENCE WITH CUSTOMER SERVICE: Last November, I ordered an item but accidentally chose the wrong color. I e-mailed them right away (their phone hours were closed at that time) and more than 24 hours later, a representative said she will help me change the color and asked what color I wanted. I replied to her the corrected color but a few hours later, my order got shipped WITH THE WRONG COLOR. I called Karmaloop and explained the situation, saying their customer service rep said she can help me change the color. They said they couldn't do anything about it since the item is shipped, even though the rep specifically told me she will help me. They said the only thing I can do now is to ship the item back to them and they will ship out the correct color. The customer reps have to be more responsible in dealing with situations and they should learn to put an item on HOLD if they know a customer has an issue with that order and want to alter the order. Almost everyone that I have encountered through customer service is extremely incompetent and rude.

QUALITY OF ITEMS: For the price, a lot of their clothes are poor quality. I only bought things because I had Karmaloop Gift Cards.

Karmaloop didn't use to be all that bad though. Prior to December 2014, orders were always shipped out in a pretty timely manner and items arrived in about 1.5 weeks or less. I don't know if this company will make a comeback with all of these negative reviews and their recent neglect of customers and seemingly fraudulent behavior. It's crazy what a few months can do to a previously successful company.

THERE ISN'T ENOUGH TIME IN MY DAY TO WRITE WHAT I HAVE BEEN THRU WITH THEM. MY FIRST ALMOST $500 ORDER WAS A TOTAL RIP OFF. I ORDERED SO MUCH BECAUSE I WAS SUPPOSED TO RECIEVE 40% OFF EVERYTHING AND FREE SHIPPING. Well instead they took it upon themselves to apply some code that was buy one get one free, and only applied to 2 items! Then they charged me 24.99 for 2 day shipping which I didn't want or need. Wanted free shipping as advertised. Before I knew all this had occurred, I quickly placed a 2nd order of almost $300 and. Things needed to be returned and the nightmare ensued. I am still fighting with them since xmas. My first two returns were refunded incorrectly. It's like they just gave me whatever they felt like or don't have an accounting department to figure things out. When I was able to speak to a human back then, some of them were so snarky and rude i felt like strangling them thru the phone. Every time I was allegedly connected to a manager, I was hung up on, unable to get through again after spending hours explaining and holding. I recently returned the sweatshirt that came almost 2 months after xmas and they are pretending not to have it and offering a store credit. That would normal be fine with a company I trusted but as it is, my existing two credits mysteriously disappeared when my son went to use them. So I guess they are offering a virtual store credit just to make it sound like they are doing something. From what I read, they are in financial trouble and not paying their vendors. Hence, vendors are not supplying their product, yet that doesn't prevent KL from selling them and taking payment. All this is just a taste of what I have gone through and it still ain't over. If anyone knows how to start a class action lawsuit, please let me know. I am ready to drop a bomb on that place. Except I kind of feel bad for the employees because they are being put in a terrible position, and probably being paid in "store credits" at this point. I don't see them being able to survive this. They really fu**ed up this time and I doubt they will be able to make a come back.

Worst place to shop. Even stuff from China ships faster than karmacrap. SMH!

$#*! THIS WACK $#*! SITE KARMALOOP BS!
I WOULD NEVER BUY FROM THAT WACK $#*! $#*!IN SITE AGAIN
SCAMMMMMMMMMMMMMMMMMMMM
The customer service dont even $#*!in work

Good site

Unfortunatly, I have to say that Karmaloop is the worst Customer Service I've ever seen in the world.
I simply can't believe in all that positive reviews here. Sorry!

I've had so many issues with my order *******.

First of all, I ordered three items and KARMALOOP SENT ME A WRONG PAIR OF SHOES!

I bougth this one: Jeffrey Campbell The Spike Shoe in Black with Silver Studs
http://www.karmaloop.com/product/*******

And they sent me this one: Jeffrey Campbell The Spike Lita Shoe in Black and Silver
http://www.karmaloop.com/product/The-Spike-Lita-Shoe-in-Black-and-Silver/*******

I complained about it and they opened the ticket number ******* on 11/13/2012 and the ticket ******* on 11/16/2012.

I have already returned the WRONG SHOES and they was delivered to karmaloop on 12/17/2012 (tracking number CP*******BR) Link: https://tools.usps.com/go/TrackConfirmAction.action

And untill now they didn't refund me for the $93,95 I paid for the shoes. Neither the $40,00 for shipping cost that I paid to return the WRONG SHOES to Karmaloop (THEY PROMISED ME THAT IN THEIR EMAILS! I CAN PROVE IT!).

I've already provided all the information they requested me (duty receipt copie, pictures of wrong sent item, the return shipping cost receipt) and they're just fooling me. Instead of solving the problem they again and again elect a new Customer Rep to tell me the same lies untill they simply stop responding me.
I already was attended by KELLY ARAUJO, KRISTIN HENDRICH, ALEX FILHO, MEGAN MCAULEY, MILES MCALPIN... and same story repeats over and over.

ALL I WANT IS Karmaloop fulfill what they promised me and pay me $ 93,95 FOR SHOES VALUE REFUND, $40,00 FOR SHIPPING COSTS I PAID TO RETURN THE WRONG SHOES, AND $50,00 BY REMAINING DUTIES ON THE SHOES (They paid me just $42,14 for duties).

IMPORTANT: I want all refunds are made through my PAYPAL account.

PS.: I have all the emails between me and Karmaloop and also print screens and documents to prove my point if someone want to see them.