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Claim Your BusinessKaiser Permanente has a rating of 2.52 stars from 242 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Kaiser Permanente most frequently mention customer service, health care, and emergency room problems. Kaiser Permanente ranks 89th among Health Insurance sites.
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I was recently seen by Dr Victor Fernsndez and it was one the best experiences I have had at Kaiser. He is just amazing! He knew my history. He Identified tests that needed to be done. He cared for me as a patient. I felt my medical situation was taken care of with the right concern, friendliness and care and professionalism. He is the best doctor I have seen so far!
Got the run around to x rays, to a specialist who refused to even touch my finger. Went home a squeezed out the splinter myself. You will only get help if you go to the ER and pay the high co pay. Doctors are useless. No clinic to go to, to actually get any kind of treatment. Just take your premiums and co pays every time you see a "Dr."? 80% Indian Doctors who got their licenses in India. ( need I say more)
I recently joined Kaiser Permanente, so my reviews may change as time goes on, but I have to say I had a wonderful experience with the phone line. While trying to register my computer crashed and I got essentially locked out of my account because I didn't make a password. The website was really bad about managing this, and after not being successful with any website password resets, I finally called. An employee named Eric Tavares was so helpful and understanding of my situation. He quickly turned a stressful situation into a positive one. Thank you so much!
I've had only good experience with Kaiser. I recently had COVID. Messaged my doctor and got a phone call within an hour from a doctor who advised an Paxlovid. The medication was delivered by a courier to my front door that afternoon. Got a message 3 days later asking how I was doing.
I'm on Medicare. My first year I was on a Kaiser Advantage plan. Costs was pretty good but my experience with GP's and PT's wasn't very good. I decided to change to a different Advantage plan. Unfortunately, they don't accept any other insurance plan, including Medicare, so I lost access to my Kaiser doctor, surgeon, pharmacy and current referrals. Kaiser is a closed system only for those on Medicare that will pay for Kaiser and only Kaiser Adavantage.
Trying to get an appointment isn't very good. Appointments timing are impossible to get. A week is good but a 3 week wait not good. I had this problem for over a 6 months.
This website hasn't had any substantial improvements in years. It's really outdated. One example of this is the messaging center. Instead of the obvious format of all emails in one area, you have to select which area to view emails. So, you can't read emails from your doctor in the same screen as emails from customer service or pharmacy, etc. This makes it arduous to try to read emails or look at sent emails.
The process to get prescriptions is also archaic and time consuming, requiring way to many screens and key presses. It often doesn't show past prescriptions so you have to track down old bottles to copy the information down.
They really need to bring the interface to modern standards.
I agree with the last poster... Kaiser is awesome until you really get sick. I will say they do have really good radio commercials though.
It is clear that the KP customer service budget has gone into masked selling activities instead of solutions. They are very good at calling you for reminders and setting up more and more tests but try to negotiate with the finance department and you get sent into voicemail hell, finally pointing you to the Internet labyrinth. My $60 co-pay "checkup" turned into three additional laboratory bills, each listing a different amount and due date, so far totaling over $300. I signed up because they advertised free preventive care and I still don't know when the bills stop rolling in!
Update...
At the next call to sign up for a new test I complained about the preventive care bills and eventually got them to reverse charges and credit my account. When my annual plan renewed I had to renegotiate a monthly fee based on fluctuating income (entrepreneur with unknown income cycles), I fought for six months to reduce my fees and keep my coverage. Ultimately, it took an appeal to Covered CA to get Kaiser to take notice and reinstate my coverage, followed by repeated corrections to the number of months that had been paid.
Fast forward...
Once all that got settled I lost half my clients to economic conditions and Kaiser dropped me for late payment. I do not qualify for Medicaire or Medi-Cal. Thanks Affordable Care Act, for giving Kaiser free reign to terrorize the self-employed! I am guessing I can fight back once I can pay the past due premiums but what a nightmare to maintain the financial aspect!
All this for preventive care... hope I never get sick and actually need their services!
Kaiser... well, better than United at least.
It's just not the optimal solution for people with healthcare needs, sadly.
Good doctors... terrible Administration
I can not belive how much red tape they put into getting something done. It is shocking.
Plus they are not customer service friendly at all. They seem to forget they are a service provider,
Staying healthy is easier with the right support. Visit kp.org to learn how we customize care and coverage just for you.
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