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From the business
JW Computers is Australia's most trusted technology retailer, online and with physical stores in Sydney. JW is passionate about providing the highest level of customer service, choice and value and has a strong reputation with PC enthusiasts, Gamers, and businesses of all size. With over 20 years of experience, our team is dedicated to providing the solution that is right for you.
Whether you need a new computer, your notebook has a virus infection or your business network is in dire need of an upgrade and maintenance, we can help!
Please reach out and speak to one of our friendly team members to see how easy it is for us to solve your IT problems. Or you can just come in and visit us, no booking needed, we're always here to help.
JW Computers Reviews Summary
JW Computers is generally well-regarded for its efficient service, competitive pricing, and knowledgeable staff, contributing to a positive customer experience both online and in-store. Customers appreciate the seamless ordering process and prompt responses to inquiries. However, there are notable concerns regarding delivery delays and communication issues, particularly related to shipping timelines and tracking information. While many customers express loyalty and satisfaction with the products received, some have experienced frustration with unexpected surcharges and the lack of specific instruction options during the ordering process. Overall, the company demonstrates a strong commitment to customer service, though improvements in delivery communication could enhance satisfaction further.
This summary is generated by AI, based on text from customer reviews
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Super easy no issues. Ordered with ease and came as expected. Packing above and beyond
Great service and happy to use again. Thanks JW Computers
JW easy to do online shopping. Product was ready to pick up within 30 minutes.
Great service from JW. Fast dispatch and delivery.
Competitive prices
Monitor arrived weeks before ETA.Thank you!
Freight was super quick and great communication.
1 week from order to dispatch. No notification re slow dispatch till I called after 7 days to enquire.
I purchased this on 23/4/24 it was opened and damaged. It looked like it was a return then sold to me. You people should be absolutely ashamed of yourselves. I get stuffed around. Have a look at the pics.
Lodged a dispute straight away and it is now the 7th May still not replaced.
Quick service and reasonably priced product.
Would shop at JW again.
The price of the product was competitive. The delivery was prompt and the product arrived in perfect condition. The quality product was as advertised.
Have the product with better price and free shipping in stock that I'm looking for.
It was very pleasant, it was very easy to purchase the monitor and staff was very helpful
Order was available for pickup the next day, quick and easy to collect.
They do the best they can. Sometimes maybe good, sometimes maybe $#*!.
At the moment of ordering, the delivery lead time was 1-2 days. However, the next day, it changed to 3-4 days. As a result, the overall delivery time was about 5-6 working days. While I don't mind the waiting, it would be better if the delivery lead time didn't change after the order is placed.
Eshop is easy to operate and navigate. Prices are good.
I find experience good since I been going for over 10 years as serve my need
Staff was great. Product organised quickly for pickup. Staff was friendly, polite and quick.
Great experience both ordering online and customer support
Good customer support and very the delivery is always on time.
It was rapid service everything was good. I'm really satisfied.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members