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From the business
JW Computers is Australia's most trusted technology retailer, online and with physical stores in Sydney. JW is passionate about providing the highest level of customer service, choice and value and has a strong reputation with PC enthusiasts, Gamers, and businesses of all size. With over 20 years of experience, our team is dedicated to providing the solution that is right for you.
Whether you need a new computer, your notebook has a virus infection or your business network is in dire need of an upgrade and maintenance, we can help!
Please reach out and speak to one of our friendly team members to see how easy it is for us to solve your IT problems. Or you can just come in and visit us, no booking needed, we're always here to help.
JW Computers Reviews Summary
JW Computers is generally well-regarded for its efficient service, competitive pricing, and knowledgeable staff, contributing to a positive customer experience both online and in-store. Customers appreciate the seamless ordering process and prompt responses to inquiries. However, there are notable concerns regarding delivery delays and communication issues, particularly related to shipping timelines and tracking information. While many customers express loyalty and satisfaction with the products received, some have experienced frustration with unexpected surcharges and the lack of specific instruction options during the ordering process. Overall, the company demonstrates a strong commitment to customer service, though improvements in delivery communication could enhance satisfaction further.
This summary is generated by AI, based on text from customer reviews
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Make the 3 business days more noticeable. Most sites show how quick they deliver their digital Windows codes whereas I had to assume yours was within the day or immediate, but later found out it wasn't because I was left waiting.
Despite being express post ordered on Monday, package didn't dispatch until Thursday/Friday but it was still quick with shipping
Prompt delivery and affordable pricing - no issues with the product.
Fast and efficient. Only had a problem with the public holiday, which took a day or two extra but it was fine
Headphones are perfect, delivery was very quick. Highly recommend!
Wasn't much to it really... nothing went wrong. Website product search and filters work nice. Product delivered quickly and as described. Good Price
Knowledgeable sales rep when shopping for additional parts
Fast delivery and great communication. Would use them again.
Smooth transaction; Great communication of delivery process and following up.
I paid for expedited shipping and think i wasted my money because things I ordered from USA arrived quicker than this order. Processing time was very slow
Everything went well, the purchase experience was easy and straightforward.
Nothing went wrong so that's a plus. Like it was a pretty standard shopping experience but there wasn't an issue so good job.
Excellent experience from start to finish. Very happy on all counts.
Ordering was easy the recipient had the tracking number and postage was not long at all arrived together and in a nice big sturdy box and was a signed drop off only.
Good delivery time thanks but should have used S\standard post.
I recently purchased a laptop from JW Computers, and I couldn't be happier with the entire experience! The website was easy to navigate, with plenty of options and clear product descriptions. But what really stood out to me was their incredibly fast shipping. I placed my order in the afternoon, and to my surprise, it was shipped out the same day! It arrived safely and well-packaged, much sooner than I expected.
The communication throughout the process was top-notch, with regular updates on the shipping status and tracking details. It's rare to find a company that not only offers great prices but also prioritizes speed and customer satisfaction like JW Computers. I will definitely be shopping here again and highly recommend them to anyone looking for quality tech products and a hassle-free experience!
Highly positive, the product meets all my expectations. Many thanks!
Excellent service, fast delivery, great Excellent service, fast delivery, great product
Responsive and timely. Confirmation of my order was immediate and I was kept informed of all aspects of the delivery.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members