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From the business
JW Computers is Australia's most trusted technology retailer, online and with physical stores in Sydney. JW is passionate about providing the highest level of customer service, choice and value and has a strong reputation with PC enthusiasts, Gamers, and businesses of all size. With over 20 years of experience, our team is dedicated to providing the solution that is right for you.
Whether you need a new computer, your notebook has a virus infection or your business network is in dire need of an upgrade and maintenance, we can help!
Please reach out and speak to one of our friendly team members to see how easy it is for us to solve your IT problems. Or you can just come in and visit us, no booking needed, we're always here to help.
JW Computers Reviews Summary
JW Computers is generally well-regarded for its efficient service, competitive pricing, and knowledgeable staff, contributing to a positive customer experience both online and in-store. Customers appreciate the seamless ordering process and prompt responses to inquiries. However, there are notable concerns regarding delivery delays and communication issues, particularly related to shipping timelines and tracking information. While many customers express loyalty and satisfaction with the products received, some have experienced frustration with unexpected surcharges and the lack of specific instruction options during the ordering process. Overall, the company demonstrates a strong commitment to customer service, though improvements in delivery communication could enhance satisfaction further.
This summary is generated by AI, based on text from customer reviews
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JW computers were quick to deliver. Local too and professional service.
Easy transaction, fast delivery and great price! Will def season when my other son gets his monitor.
Great website and very fast delivery, very happy with the service and communication
Email customer was amazing! I was inquiring about stock availability for a camera I wanted to purchase. They replied quickly, only in a matter of hours. They were kind and answered all my questions. Ended up purchasing the camera right after reading their email reply :)
Did a click and collect at the Bankstown store. The workers there was also very kind and lovely. Grabbed my order quickly and I was on my way. 10/10 would recommend.
It was very easy to order and the delivery packaging was good
Easy online ordering & payment as well as shipping notifications
Fast and reliable service and competitive pricing from other vendors
All good except for the delivery problem by Australia Post. It might be out of your control BUT you can still let them know that some of their delivery people are not at least contacting the customer via the intercom system.but are just leaving it in the foyer.
Needed it quickly and staff very helpfully expedited it. Very good experience.
Order was shipped on the same day it ws placed and arrived in only a couple days. Very satisfied with the whole process.
Great deal and easy transaction experience, customer service was fantastic and ensured delivery under tight timeframes
The services was excellent. I got notified through all process. Thank you
Happy with the process and support. Would have been better if explained on initial shipping notification the second item ( Asus NUC) was being shipped by partner and different timeline. Their shipping info ( Global Express Team) did not populate your tracking system properly, kept advising "invalid tracking number". Had to go to Global Express website to track.
Good fast service and delivery. Excellent communication about product
JW staff are excellelent team. Prices are good and range of products is reasonable for most use. Preparation and ready to pickup time is very good.
Easy to find the product I needed and we'll priced, simple check out, and prompt order confirmation.
Very very very very very very very very very very very good!
Easy to find what I needed. All information available when needed and quick postage
Excellent service thank you! Staff at JW Computers, Castle Hill were very professional and helped me find other products within my price range.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members