JustFlowersReviews 5,811

This is the comment for the arrangement that was cancelled and why:
I was looking at FTD to have 3 different arrangements sent to 3 friends/family for Christmas. Just Flowers looked like they were less expensive and just as nice arrangements. So I submitted 3 separate orders. I soon received emails & calls that I needed to pay an additional $20 for delivery of the first arrangement (which would have the delivery charge $30...half the cost of the arrangement!). I was frustrated, so the JF rep said she would split the cost and charged me an additional $10 for delivery. Then, the next day, same thing happened for the second arrangement and I told her I wanted to cancel my orders and I was not going to authorize any additional $$. She said that the arrangement had already been made and she couldn't cancel. Can you say 'Bait and Switch'? In the end, she canceled one order (I had to scramble to find something on Amazon that would be delivered before Christmas...thanks Just Flowers) and she waived the additional $20 charge she requested for the second arrangement. I WILL NEVER DEAL WITH JUST FLOWERS AGAIN, for obvious reasons...but, thanks for asking my opinion after 2 months! We will see if this gets published...

I was looking at FTD to have 3 different arrangements sent to 3 friends/family for Christmas. Just Flowers looked like they were less expensive and just as nice arrangements. So I submitted 3 separate orders. I soon received emails & calls that I needed to pay an additional $20 for delivery of the first arrangement (which would have the delivery charge $30...half the cost of the arrangement!). I was frustrated, so the JF rep said she would split the cost and charged me an additional $10 for delivery. Then, the next day, same thing happened for the second arrangement and I told her I wanted to cancel my orders and I was not going to authorize any additional $$. She said that the arrangement had already been made and she couldn't cancel. Can you say 'Bait and Switch'? In the end, she canceled one order (I had to scramble to find something on Amazon that would be delivered before Christmas...thanks Just Flowers) and she waived the additional $20 charge she requested for the second arrangement. I WILL NEVER DEAL WITH JUST FLOWERS AGAIN, for obvious reasons...but, thanks for asking my opinion after 2 months! We will see if this gets published...

I was looking at FTD to have 3 different arrangements sent to 3 friends/family for Christmas. Just Flowers looked like they were less expensive and just as nice arrangements. So I submitted 3 separate orders. I soon received emails & calls that I needed to pay an additional $20 for delivery of the first arrangement (which would have the delivery charge $30...half the cost of the arrangement!). I was frustrated, so the JF rep said she would split the cost and charged me an additional $10 for delivery. Then, the next day, same thing happened for the second arrangement and I told her I wanted to cancel my orders and I was not going to authorize any additional $$. She said that the arrangement had already been made and she couldn't cancel. Can you say 'Bait and Switch'? In the end, she canceled one order (I had to scramble to find something on Amazon that would be delivered before Christmas...thanks Just Flowers) and she waived the additional $20 charge she requested for the second arrangement. I WILL NEVER DEAL WITH JUST FLOWERS AGAIN, for obvious reasons...but, thanks for asking my opinion after 2 months! We will see if this gets published...

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3 hours ago

Ruined Valentine's Day

If I could give Justflowers less than one star, then I would. My boyfriend ordered a dozen roses and a balloon to be delivered to me for Valentine's Day. The order was never delivered. We called customer service 7 times and were never connected to a real person. We were prompted to leave a message and they would contact the local florist for me. Recieved a call from justflowers around 10 pm EST. The customer service agent said she was calling about order *******. I told her that was not my order number. I tried to give her the correct order number. She began stammering incoherently, said wrong number and hung up on me. What is wrong with this company? Terrible customer service. Stay away from this company! They ruined Valentine's Day, charged boyfriend's credit card a ridiculous amount of money, and nothing was recieved! Horrible company!

Do not use this company. What you order is not what you get! I ordered a funeral arrangement for my mother and what showed up was HORRIBLE! I sent pictures immediately to the email provided and spoke with 7 different people who did NOTHING. I ended up asking to speak to a manager and asked for half of my money back as the flowers I received were worth just that. You'll see below. The manager was very rude and kept cutting me off trying to justify why the arrangement was worth it after admitting the florist (they wouldn't give me the florists info) used a different frame amongst other huge problems with it. I ended up hanging up on her after being interrupted repeatedly and being told they would not refund me any more than $60 of my $248. Keep in mind this was my mother's funeral. Even the funeral director said he's never seen an arrangement with no card saying who the florist was and it looked nothing like what was advertised. What florist doesn't advertise their work? Red flags everywhere! Do yourself a favor and order local and really research this business online and on the Better business bureau. I learned the hard way.