JustFlowersReviews 5,811

I truly couldn't be more disappointed and dissatisfied with my purchase! My order was scheduled to be delivered on Valentine's Day, but was delivered the day after instead. When I called the customer service number I was treated very poorly and told there wasn't a supervisor available to speak to me because they were handling other matters. I really can't believe how I was treated. I really would still like to speak to a supervisor when they have time to take care of a customer purchased from them.

My son sent flowers for Valentine's Day. They did not come. He got a message that they'd be delivered the next day. They still did not come. In fact, Valentine's Day was Friday and this is Tuesday of the following week and no flowers were delivered -- notified them several times online -- then they try to say they were delivered on Sunday. They never were delivered here and they were told multiple times. My son is now dealing with the bank so his credit card does not get charged. They say they delivered them -- I don't know where they delivered them, but it was not to my house. I was home the entire time and no one ever rang our doorbell and no one ever delivered any flowers to this address. This happened in Columbus, OH and Grove City, OH. They were ordered from my son in Columbus, OH and were to be delivered to me in Grove City, OH. It never happened. I do not have my son's Order # and you can believe this or not, but it happened.

One star is not low enough, and I see from all the other negative reviews I am not alone. I only wish I had seen this site before ordering from this company. I ordered a gift arrangement for Valentine's Day and a balloon sent to my own home, over $100. Never arrived and quite spoiled my day, causing me to run out to the grocery store for a quick down and dirty arrangement and a balloon to bring to the host of a party that evening. Next day in stead of the flowers and balloon, credit and apology I receive an email confirming my flowers have been delivered, they have not. I tried to reach customer service being put on hold for 20 minutes at a time and disconnected several times. Finally I reach a live person, explain the situation, she says she must call the local florist, I tell her it is closed at that hour, she doesn't understand me and disconnects. I call back, this time the person cannot hear me, I am shouting and loosing my voice. She keeps referring to "my concern" I keep saying no, it is my complaint. I ask for a manager, no better. She says she has to verify with the local florist to confirm that it wasn't delivered, implying I am lying. I am the customer, the local florist is their agent. She should have immediately apologized & given me a full refund. This is still going on and I will not drop it. Even if I receive my full refund, the angst and inconvenience this has caused and the poor way in which it has been dealt with by JF customer service representatives has put me on the road to warn everyone I can reach through social media and review sites, not to use this service. At the peak time in the year for flower deliveries one would think that they are staffed up enough to meet the demand and provide at least the bare minimum of customer service, but they are not. Please avoid using them and save your self disappointment. I will not update or change this review even if I receive my refund. Whatever they may provide will be too little too late.