JustFlowersReviews 5,811

Ordered flower for mother's day. They said they would deliver and got e-mail confirmation that said they would. On the day of delivery, they sent another e-mail. Saying they could not deliver. The final delivery was one full week late. The $59 purchase cost almost $100 in hidden fees. Customer service totally useless. After the delivery, I received phone call saying "I am sorry we cannot deliver - do you want us to try to deliver again." I said no they have been delivered - please cancle the delivery.

This company is horrible! I ordered flowers on 5/8/20 for Mothers Day - website stated GUARANTEED delivery on 5/9/20. They immediately took the money out of my acct. TO DATE, no flowers have been received. I have left multiple messages with no return call, and sent several emails with no response. Yesterday I called and finally got a person, and she couldn't give me any information, except she needed to call the florist. She told me she would call be before close of business with some kind of information. Still nothing. I called again today and spoke with another representative. She just told me she could not get in contact with the florist. She could not cancel my order, and she could not tell me what florist they were attempting to get the flowers from. I basically ended up having no new information, I'm out over 100 bucks and have NO flowers to show for this money! I'm very frustrated and would NOT recommend ever using this service to order flowers.

I'm active duty and stationed far from home. Sadly I wasn't able to see my mom in person and decided get get her flowers for mother's day. I spent $112 on justflowers for absolutely no reason. They guaranteed the flowers would be delivered on mother's day it wasn't it still hasn't been delivered. I understand due to covid a lot of places are closed but I've been trying to get in contact with them and haven't got any replies. I've called 5+ times and emailed them twice.

I can't impress upon you how my experience with JustFlowers was a nightmare. I made 2 orders. One order was delivered but the arrangement was 1/4 the size and missing balloon and card.
2nd order for my mother in law never was delivered. After several emails and calls they sent notification they couldn't make the delivery... 2 weeks later. Their customer service was just awful. Please find another vendor if you really want nice flowers delivered. JustFlowers is as bad as it gets.

On May 5th I ordered on-line and received a customer receipt number that the flower delivery to my Mother-In-Law was as I ordered on Thursday May, 7th.Well before Mothers Day! However, no flowers showed up on Thursday and I called only to be put onto a recorder with a saying that it is unusually busy due to Mother's Day. So I went to the website and sent a request to investigate this...no response on Friday tried again to phone and emailed...no response. This same exact thing happened to me last year with Just Flowers. I was mistaken to give them a second chance as they are specialized in ripping off customers, me in this case!
This is really poor, due to the fact it was Mother's Day and all and my wife was actually at my In-Laws and told them the flowers were coming. Now I really look badly! Don't ever order from this company as after 8 attempts to contact them now it is May 18th and I still have heard nothing!

My March order was great; however, since then, I have placed 4 orders and only 2 orders have been delivered. Of course, I have sent customer service emails and used the tracking on the web site and have had no response until this inquiry about my march order. So even though I gave a great review of the March order, I must say that since then I have had only a 50% delivery response and a 0% customer service response and rating. I also have not had a refund of my purchases which were not delivered.

I ordered flowers for my special mom in Escondido Ca. They website promised delivery in Mother's Day when flowers were booked. Melody, waited at home all day till 9:00PM and flowers never arrived. Not only was this a tragic given our current COVID 19 economic impact that has our entire nation pinching pennies but this was worth me spending $118 dollars that I worked hard for during the pandemic. I did not receive any notification that the flowers were delay and left multiple voicemail messages. The flowers were delivered sometime on Monday and they were damaged and rejected. I just don't see how a multi million dollar company cannot refund me the $118 as I did not get the product I purchase for such a special individual in my life. As a disabled veteran and one that worked hard to protect our freedom, I feel that the least they can do and provide me a refund. I had spoken to several individuals to include Manager and this issue has not been resolved Over 1week already
Please give me back my money as I don't want your flowers. Order *******

COVID 19 & Suffering

I have never had such horrible service. I ordered flowers for Mother's Day which were promised to be delivered on May 12. The flowers were not delivered as promised despite my speaking to a representative the 13th who promised the flowers would be delivered by 6pm that day. Since then, I've called customer service every day and been unable to reach a live human (I'm actually on the phone as I type this trying to get ahold of a customer service rep... no answer it's been more than 10 minutes). I've emailed with no response. It certainly seems that this company stole my money and did not deliver the product.