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Send Flowers from Just Flowers.com- We have beautiful flowers available for same day florist flower delivery. Send Flowers and gifts at Just Flowers dot com.
JustFlowers Reviews Summary
JustFlowers has a rating of 3.8 stars from 5,768 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFlowers most frequently mention beautiful arrangement, time delivery and timely manner. JustFlowers ranks 3rd among Flower Delivery sites.
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Do not use this service for flower delivery. I had to call them they were supposed to be delivered on monday and on tuesday I called while at my fathers funeral...still no flowers...finally i just hung up on them as i was crying...DO NOT USE THIS SERVICE...TERRIBLE
Sherry, we are writing to inform you that your order was delivered at 10:00 am on 03/21/2023.
FLOWERDELIVERY.COM
800.716.7559
service@flowerdelivery.com
SMS: 323-410-2510
DO NOT BUY! I repeat Do Not Buy from this company. March 2023, went on line for florists in the Fort Myers area and purchased Iris of my Eye which is a bouquet of Iris's only. What was delivered was NOT what was ordered. In fact, it was a completely different arrangement that did not have any Iris's at all. I contacted JustFlowers and was told they have a substitution policy. I said that someone should of contacted me to let me know that they did not have an arrangement of Iris's to offer. Instead they delivered an arrangement that looked like flowers were bought at the supermarket and stuck them in a vase. It was so ugly and I was embarrassed that a family member received such a horrible arrangement. The cost was $44.99 and Manager said that she would reimburse me $15. I told her that she needed to reimburse full amount due to not receiving what was ordered. She replied that if I wanted a full refund that the arrangement that was delivered would have to be picked up – that is no word of a lie. Please DO NOT ORDER ANYTHING FROM THIS COMPANY. Look on the Better Business Website to which there are terrible reviews for JustFlowers
Susan Noel, we are very sorry to hear about this. Please understand that our local shop did in fact fill the arrangement as closely as possible with a comparable arrangement filled with purple blue/purple delphinium. We haven't been able to reach the shop to discuss why the arrangement was substituted but from what we can see in the photo you sent us, they did in fact maintain the look and the feel of what was ordered and it was indeed filled to value. Also, we offered you a full refund as long as the local shop could retrieve the product but you refused that and accepted a partial refund instead which has already been issued.
The e-mail response from your customer service is a blatant lie. There WERE NO FLOWERS ON THE CEMENT FLOOR of any kind delivered at 8:11 pm. You also responded to the credit company " that goods describe and receive in good condition ". Please provide the name and company contact information of the delivery driver who claim to be your witness under oath in small claims court.
Your economic privilege will not be tolerated.
Do you lie to all your customers?
Or just to your brown & black skin customer
The photo we are providing is from the driver's phone who is required to take a picture of an order in front of the door. Please view the photo.
https://prnt.sc/nYvc0CVfed5f
You can see the flash has gone off to illuminate the arrangement but the area is darker as you move away. The top of the picture from the drivers phone shows the time and date stamp 14 de febrero 20:11 (language choice of driver's phone is Spanish) which is 8:11 pm on February 14th Valentine's Day. The wood planking and white ceramic planter at the top of the photo matches the customer's picture of their front porch. We have advised the customer of this but he stated when they checked their door after 8:11 pm on 2/14 there was no arrangement but they discovered it when they went to leave their home the next morning. The time stamp from the drivers phone supports delivery on the 14th and we do not know how the phone data could be altered or why the customer looked out and did not see the arrangement.
I ordered from JustFlowers: a plant in a ceramic bowl called "Delightful Dish Garden" and I upgraded to "premium" meaning more plants. JustFlowers had Panage Florist in San Juan Capistrano CA make the arrangement & deliver. The recipient sent me a photo upon receipt. Not only was I in shock; but I was humiliated and embarrassed that my friend thought I would send such a piece of crap. There was no ceramic dish, but the plant was in a cheap white Easter looking basket. The arrangement was not premium but smaller than the regular arrangement ordered (in photo). I had several conversations with JustFlowers who said they had conversations with Panage Florist. JustFlowers wanted me to get more photos of the delivered arrangement! Why? I sent them the photo & refused to get more from my friend. JustFlowers said there is nothing they could do because Panage Florist said they sent what they had! JustFlowers said in small print it says arrangement & container may differ from photo. No kidding! I will never use JustFlowers again nor will I ever use Panage Florist directly.
Jeanette Rey, right below the arrangement, on our website, from you where you ordered, it states: Container & arrangement may vary on availability. In addition, the plants were actually upgrade from just green plants to blooming, green plants. Nevertheless, we offered you a partial refund in the amount of $10.00 which you accepted and we processed that same day.
This gift should of had Poinsettias in the basket, but yet it didn't. Could of requested a substitute for another red flower instead of omitting. Finally contacted two months after this delivery. Photo available for proof.
My wife shop was closing at 2pm I ask the arrangement to be delivered by 1pm paid for an extra charge for express delivery she left was not there by 2:30 pm i guess the construction company that started the demolition after they closed got the order. Called customer service would not refund the order wanted to credit my account $4.99 on a $90 order confirmation #*******, beware this is a scam and will not work with you plus they continue to hang up on me when i ask for the manager! DO NOT USE!
Brian P. Smith we apologize for the problem you are experiencing with your order 9697451 to Sherry Smith. We will make every attempt to rectify this situation as soon as possible. Your order has been forwarded to our Customer Service Manager for special review. Thank you for your patience and understanding.
We greatly appreciate your business,
FLOWERDELIVERY.COM
800.716.7559
service@flowerdelivery.com
SMS: 323-410-2510
Good, thank you very much. She liked the flowers very much.
Easy to order, price was right and fast delivery to a delighted recipient. Will definitely use again.
I ordered Over The Blue Horizon arrangement for a friends funeral even paid for premium arrangement and I was embarrassed by what I saw was delivered. This arrangement showed white roses and white star gazer lilies, what arrived was astors and hydrangeas (my least favorite flower, always) also much cheaper flowers, but charged full price. This was so not worth the $114 with delivery that I paid. I should have read reviews first. They did arrive on time, the only good thing I can say.
Sheila Haney, this is the first such notification we have received from you. Can you please e-mail a photo of what was received to service@justflowers.com. We are here to help.
I ordered some flowers from justflowers NEVER again,,,I have used justflowers before but this time "I got a cheap butch of flowers" for my wife 77 birthday and they didnt want to make good my oredr.I am disappointed for their lack of replacing my order,,dont use justflowers,,,YOU might get the same as me. Don Weber
Don Weber, we delivered a red a pink arrangement with roses and carnations, and that is what you ordered. We've even itemized what was delivered and it was in fact filled to value. Will we have our customer service supervisor reach out to discuss this in further detail.
Easy to use shopping and service. Flower arrangements were pretty and delivered in a timely manner. Easy and fast.
Dorothy H., thank you for the positive feedback. We greatly appreciate your business.
Ordered a week ahead of time only to find out 2 days after the flowers were supposed to be delivered that they need to find a new vendor to get the job done. Called them several times and they had no answer for me NONE. They also called the person I was sending them to find out if she had received them which they should already KNOW. So there went the surprise. They want to offer me a 5-dollar discount LOL. I told them I want a full refund. So pissed.
Mitchell, we are writing to inform you that your order 9656932 to Nancy has been cancelled, and a full refund was issued on 10/18/2022. If you have any further questions please do not hesitate to contact us.
Sincerely,
JUSTFLOWERS.COM
800.290.5919
service@justflowers.com
SMS: 323-410-2510
Not only did they mess up my order and not deliver flowers on the due date but i have unsubscribe on may occasions to their service but they continue to send me emails about there products
It shouldnt surprise me from this terrible company
Shaun Smith, your order back on 7/10/2021 was delivered without any issue whatsoever. Your most recent order was not delivered because our main supplier in the recipient's town has recently gone out of business. Much like many businesses across the country during these tough economic times. We offered to send your order out on an alternate date with a discount but you insisted that it be sent completely free of charge. Your order has since been cancelled and a full refund has been issued.
The flowers were beautiful there was some issues with the delivery but they arribed and looked beautiful.
Nicole E., thank you for the feedback. We greatly appreciate your business.
The cost of the arrangement I ordered was $39.99, it looked nothing like the picture. Then over $40 in delivery and handling fees. All together over $82 for a tiny arrangement in a ugly vase, which was not was pictured. I contacted the company and they did nothing to try to rectify the situation. I was only asking for a refund of the second $13 they came back and tagged on after the order had been completed. Very unhappy customer. Please never get caught in this mistake
Ann Garner, you originally ordered a carnation arrangement which was actually upgraded. Because of the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. In single-variety arrangements the variety will take precedence over color. White roses and cream roses may be substituted for each other as well as peach roses and pink roses. Purple and pink orchids may need to be substituted for white orchids and vice versa.
What a terrible, unprofessional business. I ordered 2 weeks ahead of desired delivery. It did not arrive and when I contacted them an arrangement was sent 2 days later. It didn't have the chocolates or bear I added to it. They apologised but it was not at all sincere and was clearly something they did frequently. No actual remorse. DO NOT USE THIS COMPANY.
Lis O., we are here to help but we can't seem to match your name up as one of our customers.
Please do not order from this company if u care at all about the person u are trying to send flowers to! They will NEVER receive them & u will still be charged! What a disaster. As with any floral arrangement... time is of the essence & when the day of delivery came & went (& no flowers arrived) I was furious! Got the run around & had to call my credit card company to cancel payment because JustFlowers refused to issue my refund! Two weeks has passed & these idiots are STILL calling me saying they are trying to locate my flowers? Really? Like wth?
We are sorry to hear your arrangement was not received, and we apologize for any inconvenience this may have caused. Our system shows the order was delivered, and the florist hasn't told us there was a problem with delivering your order. We must first verify the delivery status before beginning the cancellation/refund process. We will contact the florist ASAP, and will subsequently contact you with the resolution of your refund/cancellation request.
We thank you for your patience in this matter.
JUSTFLOWERS.COM
800.716.7559
service@justflowers.com
SMS: 323-410-2510
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Lisa, this is the first time we are hearing of this. One of our representatives will reach out to you about this.