JustFlowersReviews 5,772

Absolutely worst service. I've made an order with this company specifically because they committed to deliver flowers on the requested day. This was confirmed by their confirmation email, which also explicitly states that deliveries will be made on weekends. My delivery was not made. All day I waited for confirmation of the reliever, and late in the evening, I received a notification that the delivery will not be made. I did manage to speak to the customer service, who clearly needs education on the company's terms and conditions. Not only my order was not fulfilled, the company did not refund me in full, and I spend over $62 on the call. DO NOT buy anything from this company, unless you really want to be ripped off.

I ordered flowers for Mother's Day. Just Flowers did not deliver and sent texts saying that they could not deliver but would try tomorrow. This went on for four days. I finally had enough and I emailed JF and informed them that I wanted my money back. My order was miraculously delivered 4 hours later. They then informed me that since the order was fulfilled, they could not refund my money and offered me $10 back for my inconvenience. After refusing and asking to speak to a manager the manager called - I am not exaggerating when I say she was the rudest customer service rep I have ever spoken to. She told me they do not send complimentary flowers and blamed me for not canceling the order sooner - as if I knew it Thursday (four days after Mother's Day) would be the magic day that the order would be fulfilled. She told me the most she would refund me is $25 on my $80.73 order, then had the nerve to accuse me of making a threat when I informed her that I would "do what I have to do" to make sure that people know how I was treated.
I understand things go wrong, and people make mistakes - I have certainly made a few - but all they had to do was refund my money and apologize, and I would likely have ordered from them again. They would have made back more than the $55.73 they kept from the transaction. It isn't about $55, it is about doing business with an honest company. Just deliver on a promise, and if you can't then make it right with the customer. My advice to anyone still reading this is use a different company ANY other company.

Updating to add: My order number was *******, but I am not sure what more you are planning to do. You have already addressed my issue all the way to the manager who told me that there is noone higher to whom I can appeal. I am sure she took detailed notes on our conversation, and I am sure it was recorded. We ended up yelling at each other because instead of listening to my complaint, she kept insisting that I was too slow to cancel the order. Take note ANYONE with an outstanding late order - CANCEL IMMEDIATELY and DO NOT WAIT to do so, unless you don't mind paying them for a service not provided. They will not refund your money.
Further update: I noticed after adding the order number still nothing from the stellar justflowers customer service department. They can not refute anything I have written here. I am not sure how they are cooking the numbers on this site, but I see their average review is more than 4 stars despite more than half of the reviews being negative. Including only a paltry 16% positive reviews in the last month, which would include the orders from Mother's Day.

Mother's Day flowers received after 2 delivery delays were nothing resembling those ordered. After speaking to a manager at Just Flowers in which I got nothing resolved, only excuses and an offer of a $15 refund on a $104 order, I went to speak to the owner of the local florist who fulfilled the order. After reviewing the order screen that the florist received from Just Flowers, I can see why my order was screwed up. First, the wrong item code (2962 - Sweetness Bouquet) was sent to the florist instead of 2344 - Floral Jewels Arrangement The flowers received didn't even resemble the wrong item code. Secondly, the description to the florist was incorrect and inadequate. It made no mention of RED flowers as required by the arrangement I ordered. It made no mention of the type of flowers or number of flowers. Thirdly, it made no mention that the order was upgraded to the DELUXE size. Standard size shown had about 25 flowers, so Deluxe should have had at least 30 flowers.What my wife received was a vase with 10 flowers with a bunch of fern leaves. Great scam. Pay more, get less. Fourthly, my order was placed with Just Flowers on May 12, yet the florist didn't receive the order until May 14. Lastly, the link Just Flowers sends on their order to the florist doesn't work and the florist had no idea what my order was supposed to look like and had to rely on the Just Flowers order description "2962 - Yellow, blue, and white flowers in a vase." Overall, just a shoddy, unprofessional company that won't admit their mistakes and make thing right.

I placed order on Saturday and received text messages that delivery would be the next day six times. On my third phone call follow up was told the order was never sent. This is on a Friday! I am very disappointed. The customer service representatives were hard to understand and provided no real help just sorry. Sorry is what I am for using Just Flowers.

Don't waste your money with this company. I placed an order to be delivered on Mother's Day, but the flowers weren't delivered until 2 days after. The customer service is terrible. I would give them ZERO STARS if I could.

They can't. Won't, don't deliver. How can I write 100 characters about a company that is worth 0 characters?

"Guaranteed by Mother's Day". Ordered on Friday. Received a text for delivery on Saturday. Received a text saying "sorry, delivery will be Sunday", OK. Received a text saying Monday, then Tuesday. Never received - cancelled order. Interesting that when you follow up on an order, they "experience high call volume", but when you select to order, they pick up right away. They did refund, however I ended up sending nothing on Mother's Day. My advice: call a local florist.

Despite ordering flowers for Mom almost a month before Mother's Day, it never happened. They were to be delivered the Friday before, but I received an email that day (while on vacation) telling me they were "…not able to be delivered. We will deliver your order on the next available day. Thank you for your understanding." Saturday, the same email. I'm thinking, "Great. Mom will get them on Mother's Day." Nope. Sunday, same email. Monday, same email. I finally was able to call them to see if they had any intention of actually delivering the flowers. Nope. Their phone Rep said they had canceled my order. Never got THAT email. Horrible system, no customer service.

Our order was supposed to arrive the Saturday before Mother's Day. On Mothers day I called to complain that my mother had not received her arrangement, They quickly got an arrangement out to her but it was half the size of the arrangement that I ordered. I will not be using them again.

This past Mothers Day I placed 4 orders with Just flowers. One order was delivered on time, one was never delivered and 2 were delivered three days late. The only communication I received was a text saying my order could not be delivered ( no reason) and would be delivered on the next available day which ended up being 3 days late. King after the holiday. If they can't guarantee the delivery then don't.accept the order or the money. This is unacceptable. Don't use this service unless you are flexible about the time of delivery. They are also very hard to get in touch with. When I finally did speak to a person, she tried to give me a discount on a next order and when I said no thank you she did not want to document my complaint and hung up on me.

I ordered flowers for my mom to be delivered Mother's Day she never received them. Called was told they couldn't be delivered until Monday. Guess what never showed Monday tried to call customer service call never answered. Tried again same bs. DO NOT USE THIS SLIME BALL COMPANY. I paid over 100.00 dollars guess I will have to eat it

I ordered flowers for Mothers Day, said the flowers would be delivered Sunday. Then an email saying it would be delivered on Monday. Then an email stating they had to change order. Still have no idea if flowers were delivered. 11.PM Monday night. Never will they get my business again. Order # *******

Ripp off Recommend not buying from these people there a Teleprompter I'll lead you to know where. Can't even get a refund Contacting authorities

I placed an order Friday - was advised it would be delivered that day - it is now Monday - still nothing. Spoke to 2 different people on 2 different days. Keep receiving emails daily "truly sorry... will be delivered on the next day". I've tried texting to the "faster service" number - no response. I've emailed - no response. Just left yet another phone message. This is ridiculous - all I want is for the flowers to be delivered to my best friend at the hotel (who is an Alberta wildfire evacuee) - all I wanted to do is make her day a little brighter. HELP!

Sent my mother flowers for Mother's Day. The flowers were half dead and nothing like the arrangement ordered. Embarrassed to have my name on it. Very expensive.

I am only honing this a 1 star because zero star is not an option. Wife just received her Mother's Day gift of 20 tulips and a custom picture frame. The tulips were rotten. Looked like rotten asparagus. The custom vase with the picture was just water proof paper. They ran out of ink because the picture is faded and some of the words are only partially printed. I was offered a 25% refund. Mother's Day is like their Christmas season and this was the best they could do. After I told them I just want to cancel everything I was then told they could give a 50% store credit instead. Argued some more to just cancel the order. Was put on hold and finally told they would cancel it.

Made an order and then couldn't be delivered, so I emailed them after I got the message about non-delivery to cancel the order, they called over AND OVER about rescheduling the order, I said no I had already got a local florist myself. Then the person said they could not cancel the order and would put it on hold. I said absolutely not, cancel the order, then was put on hold for 11 minutes and a manager came on, trying to give me a $10 discount on the arrangement that I already sent from another florist. I said, cancel the order and the manager said she would put the order on hold, I said, no, I can't understand why you don't understand, you ruined my gift to my mother's 83rd birthday and I will never order anything again from Just flowers;; the worst experience ever.

5/1 Just to add insult to injury - the recipient sent me a photo of the delivery - the flowers did not in any way resemble the order of Rainbow of Vibrance. Why bother having bouquet names to choose from, if you just throw together a bunch of random stems - certainly did not want red flowers for someone who had just had surgery

I wish I could give minus stars and I wish even more that I had read the reviews - I selected an order that was for 49.99 - it turned out to be tiny tiny tiny. So I chose the $59.99 - go through everything, tell the person my message required on my card, give her my credit card number - Imagine my shock when it turned out to be $88.96.

I mean are you serious...A whopping great big charge of 38.97 for "shipping" (I was told free shipping, "handling" and "Service" fees

When I immediately said - CANCEL - suddenly she gave me a $10 discount.

NEVER EVER EVER order from this company - us consumers are being over charged and product way over priced as it is - this is a slap in the face and adds insult to injury.

Despicable. Disgusting.

DO NOT USE THIS COMPANY - add your shock and story to google reviews - I dont even want to give it 1 star - not even worth that

Qty Product Price ExtPrice Item Number
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1 Rainbow of Vibrance $59.99 $59.99 8245
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Subtotal: $59.99

Discount: $-10.00

Handling: $5.99

Shipping or Service: $22.98

Total: $78.96 ** Charged in USD currency

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