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JustFlowersReviews 5,772

3.8

From the business

Send Flowers from Just Flowers.com- We have beautiful flowers available for same day florist flower delivery. Send Flowers and gifts at Just Flowers dot com.


justflowers.com
West Hollywood, CA, United States
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JustFlowers Reviews Summary

JustFlowers has a rating of 3.8 stars from 5,772 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFlowers most frequently mention beautiful arrangement, time delivery and timely manner. JustFlowers ranks 3rd among Flower Delivery sites.

service
239
value
224
shipping
214
returns
170
quality
202
This company responds to reviews on average within 1 day

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112,104 reviews
Pennsylvania
1 review
0 helpful votes
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Bait and switch
August 1, 2023

Very Disappointed! The delivery was not even close to Country basket order. See photos Never again!

Date of experience: August 1, 2023
CustomerService -. — JustFlowers Rep
over a year old

Terri Kodish,

At JUSTFLOWERS.COM we are committed to delivering your important emotional sentiments on time and as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers and plants, it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations.

Nevertheless, we can go ahead and apply a total partial credit of $25.60 back to your charged card.

For substitution information, please visit the link below:
https://www.justflowers.com/cs_Substitution.asp

We greatly appreciate your business.

JUSTFLOWERS.COM
800.716.7559
service@justflowers.com
SMS: 323-410-2510

New York
2 reviews
1 helpful vote
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Terrible service
July 25, 2023

Terrible service, paid extra to deliver flowers the next day, it has been 7 days and there is a new excuse why the flowers were not delivered. Asked for a full refund and to cancel but they do not want to refund the amount paid, never use this service, save your money and use a local shop or another service.

Date of experience: July 25, 2023
CustomerService -. — JustFlowers Rep
over a year old

Delivery attempt was made at 2:00 pm. No response at the door so order was brought back to the shop. Due to the heat, we do not leave certain items outside. Can go out for redelivery tomorrow.

Michigan
1 review
0 helpful votes
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Happy birthday
July 24, 2023

They provided Beautiful arrangement and prompt delivery. Who could ask for more?

Date of experience: July 24, 2023
South Carolina
1 review
0 helpful votes
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Lovely arrangement
July 20, 2023

The website was very easy to use and the arrangement was beautiful.

Date of experience: July 20, 2023
Georgia
1 review
0 helpful votes
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Sad Flowers
July 19, 2023

On-time delivery which was a good thing. Flowers looked as if they had been pushed up against a wall in a sauna.
In the future, will most likely buy from the grocery store or in-person at a florist.

Date of experience: July 19, 2023
CustomerService -. — JustFlowers Rep
over a year old

Christopher C., we are here to help. Can you please e-mail a photo of what was received to service@justflowers.com

Oklahoma
1 review
0 helpful votes
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Very Late…. It made it look like I forgot Mother's Day and sent them late but I ordered on time they just didn't get there for a week

Date of experience: July 13, 2023
CustomerService -. — JustFlowers Rep
over a year old

Jill C., we are sorry to hear of this. Can you please message us privately with your full name so that we can go ahead and investigate this issue with the local shop.

California
1 review
0 helpful votes
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Ordered for mothers day
July 12, 2023

Flowers were supposed to be delivered mothers day and were 3 or 4 days late.

Date of experience: July 12, 2023
CustomerService -. — JustFlowers Rep
over a year old

Jay B., we are sorry to hear of this. Can you please message us privately with your full name so that we can go ahead and investigate this for you.

Colorado
1 review
0 helpful votes
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We were too last minute...
July 12, 2023

The order was to arrive Sunday, Mother's Day. At 1st we were told it would be delivered on Sunday but it was delivered on Monday. The arrangement was very nice. My mother sent a photo of it to us. The added cut flowers to the plants was smaller than the order photo online. But it looked nice & she liked it.
We were very glad that you took our order so late before Mother's Day instead of telling us "no can do!"
Thank you for that!

Date of experience: July 12, 2023
Illinois
1 review
0 helpful votes
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My order didn't arrive.
July 12, 2023

Order didn't arrive. I will not use this company again.

Date of experience: July 12, 2023
Rhode Island
2 reviews
0 helpful votes
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Delivery was delayed by two days
July 12, 2023

Ordered on 5/13 with a delivery date of 5/14 for Mother's Day. Received notification on Sunday night/the evening of May 14th that you were unable to deliver on time/that day due to high volume. I was very disappointed but understood as it was Mothers Day. However, the flowers were not delivered until Tuesday and they were not fresh as they appeared to have been prepared several days earlier- if you were unable to deliver the flowers when they were fresh, I would have expected you would remake the arrangement once they appeared wilted, dry, definitely past their prime. The flowers were not only late, the arrangement was embarrassing - a poor reflection on me and on your business. You should only accept as many delivery orders as you are able to realistically complete/fulfill in the agreed upon time.

Date of experience: July 12, 2023
CustomerService -. — JustFlowers Rep
over a year old

Amy S.,

Deliveries are available in most major cities on Saturday and Sunday in the USA. If we are unable to arrange for delivery on Sunday and time permits we will set up for delivery on Saturday, including Birthday and Anniversaries, and Mother's Day Orders. If Saturday or Sunday is not available, then the order will be delivered on Monday or the soonest available delivery date.

Texas
1 review
0 helpful votes
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Over promised and under delivered
July 12, 2023

I went online and placed an order for my mom for Mother's Day they said they would deliver it on that day and didn't deliver until the next day

Date of experience: July 12, 2023
CustomerService -. — JustFlowers Rep
over a year old

Teresa,
Deliveries are available in most major cities on Saturday and Sunday in the USA. If we are unable to arrange for delivery on Sunday and time permits we will set up for delivery on Saturday, including Birthday and Anniversaries, and Mother's Day Orders. If Saturday or Sunday is not available, then the order will be delivered on Monday or the soonest available delivery date.

Illinois
1 review
0 helpful votes
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Order "DELAY"
July 11, 2023

Ordered, and paid extra for expedited service, yes, it was last minute for Mother's Day, however, if the order couldn't be fulfilled, they should have denied the order. I received 2 emails saying the order was delayed but promising it would deliver the next day, finally called and they said it didn't ship yet. I was able to contact a local florist and get my mother a bouquet on Monday.

Date of experience: July 11, 2023
CustomerService -. — JustFlowers Rep
over a year old

Denise, our records indicate that your order was delivered on Mother's Day at 10:56 AM. We will reach out to you ASAP about this discrepancy.

Michigan
2 reviews
0 helpful votes
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Never again!
July 11, 2023

Horrible! I will NEVER use your service again. One order came 2 days late and the other I cancelled when it hadn't arrived by 2 days after Mother's Day. Both were ordered 2 days prior to the holiday and were guaranteed that they would be delivered on time.

Date of experience: July 11, 2023
CustomerService -. — JustFlowers Rep
over a year old

Bohdan Douglas, we received your orders on the Friday night before Mother's Day and in the unlikely event that there is a delay in the delivery, the delivery will be attempted the next day.

Canada
2 reviews
0 helpful votes
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Hi, I ordered extra large pink roses for my mother in California on Mother's Day. Unfortunately many of the flowers had brown edges around the petals. When I pay around USD 200.00 for 24 flowers, I expect the flowers to be fresh. This definitely was not the case. When I e-mailed the company with my complaint, they didn't bother to respond. I even attached a few pictures of the flowers. It was a waste of my money and extremely disappointing. My mother is 87 years old. The flowers reminded her of her own death instead of reminding her of life.

Date of experience: July 10, 2023
CustomerService -. — JustFlowers Rep
over a year old

Dear Fahmida Sayeed

Thank you for choosing JUSTFLOWERS.COM for your recent flower and gift order. Despite the continued flower supply challenges related to COVID-19, our florists are committed to delivering your order. This may require flexibility in designing the floral arrangement and in some cases delivering on the soonest available day. In regards to the alleged "browning," we have reviewed the photos and there wasn't any browning at all. The flowers were delivered pink, fresh, and beautiful.

Texas
1 review
0 helpful votes
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Did not get what I ordered
July 10, 2023

I ordered Heathers for my mother for Mother's Day. I did that because my name is Heather and I wanted my mother to have flowers named after her daughter. I even paid for the the premium upgrade to have a little extra in there.

She did not receive Heather's she got Pink hydrangeas.

I should have been informed that she wasn't going to get what I ordered.

Date of experience: July 10, 2023
CustomerService -. — JustFlowers Rep
over a year old

Heather A., we are here to help. Can you please message us privately with your full name so that we can look into this for you.

California
1 review
0 helpful votes
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Flowers were delivered on time and were excellent, I received a photo of them after delivery to the person receiving them and they looked great!

Date of experience: July 9, 2023
Hawaii
1 review
0 helpful votes
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Always beautiful!
July 3, 2023

Flowers I ordered were beautiful, perfectly timed, and the delivery person was wonderful. This is my second experience with this company, and I will definitely be doing it again.

Date of experience: July 3, 2023
Florida
1 review
0 helpful votes
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Terrible flowers were received 3 days late. I called many times and they could not do anything until they go in touch with florist took 3 days. Did not give me $10 credit promised me offthe charge. I will
Never use your company again

Date of experience: June 26, 2023
CustomerService -. — JustFlowers Rep
over a year old

Larissa Semilio, your order was delivered almost two months ago and we are showing that our customer service team left you many voicemails without a return phone call. Please message us privately with a telephone number where we can reach you.

Illinois
1 review
0 helpful votes
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I placed an order, but even though I placed it earlier in the day and they said it would be same day delivery, it wasn't delivered until the next day. They also didn't update the information saying when it would be delivered, I had to call and figure that out. Once it was delivered the next day it was a gorgeous arrangement though.

Date of experience: June 13, 2023
CustomerService -. — JustFlowers Rep
over a year old

For residential, hospitals, and nursing home deliveries, in the unlikely event that there is a delay in the delivery, the delivery will be attempted the next day.

Texas
1 review
0 helpful votes
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I ordered roses for my husbands for funeral and the flowers arrived after the funeral service and I had ordered them to be delivered the day before the funeral since the funeral was at 10am. The funeral home told me to do this since they have refrigerators at their facility. The bouquet was also the wrong kind of flowers that I ordered. Horrible service!

Date of experience: June 3, 2023
CustomerService -. — JustFlowers Rep
over a year old

Irma Naranjo, our customer service supervisor spoke with you on Saturday morning and discussed the order in full detail and our internal notes indicate that you had mutually agreed on a specific amount of compensation which has already been refunded. Please let us know if there is any way we can be of further assistance. We are here to help.