JustFlowers

At 1:45 pm today I called Just Flowers for a delivery by 6:00pm. They say we can do that! I chose a $49.99 plant and after 35minutes on the phone they charged my card $83.61. I call them back at 2:50 very upset about the over charge. They gave me a $20.00 credit. Then at 4:30pm they called saying the plant could not be delivered today and if I wanted it delivered tomorrow it would be an additional $50.00! So a $49.99 delivery actually costs $133.61! Horrible!

I ordered on Friday 5/10 2024 an arrangement for my wife to be delivered on Saturday, 5/11/2024 for Mothers Day on Sunday. It had not been delivered by Saturday afternoon. I sent them an email asking them what was going on. Just flowers sent an update back with an apology stating that the order would not be there Saturday but would be rescheduled for the next day Sunday 5/12/2024. Sent an email back that said that would be okay. 4pm Sunday came and still no delivery. I left a phone message, and sent an email telling them to cancel the order since the day was almost over and already 1.5 days late, and that I also wanted a full refund. It is now Monday evening with no reply's to my emails nor was there any any phone calls from them.
Long story shortened. No delivery and money so far was not returned.

I ordered flower online for a funeral
I ordered flower online for a funeral. I then called to make sure it would be delivered on time I spoke with a representative and they verified it would be at the funeral at the correct time. Then called me the day of the funeral and told me they couldn't deliver it. I will never order anything from just flowers again! Terrible experience.

I ordered a birthday bouquet on September 16th for next day delivery. After much ado, the flowers finally arrived on September 22nd... well after my daughter's birthday.
I've lived in Victoria Australia since 2004 so this is not the first time I've sent flowers to my daughter in Salt Lake.

I KNOW there are florists who are open on Sundays, as I've used them in the past.

I also have not been charged so much for such a tiny bunch of flowers.

Will NOT use AGAIN!

Garbage company, zero customer service, no communication, why take an order for Mother's Day if you don't plan on delivering that day. That's so disappointing you should be ashamed of yourselves and think about how disappointed my mothers is. Inexcusable behaviour

I had the worst experience with this company. They are a scam!
I placed 4 orders (my mom, sister, sister-in-law and best friend) for flowers to be delivered on Mother's Day, none of which was delivered. I spent over $500 with my order. I have emailed and called dozens of times and no answer or reply.
I am so sad by this, and angry!
There is not a live person when u call, you go in circles until the call automatically ends.
Please if someone can help me with this I'd really appreciate it. Has this happened to anyone else?

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PS. Mothers Day was 3 days ago!

The flowers were never delivered. I've left dozens of emails and voice messages on their recorded line, and nothing...
Scam
Scam
Scam

How do they have positive reviews?! Those reviews are robots and NOT real.

It's been 3 days, They won't answer the phone to cancel my order and will not give me a refund. I have called three numbers and yet no one answers. It's a modern day SCAM! I have filed claim with my bank. I will read reviews 1st next time. They keep emailing same copied message. Apology note thanking me for understanding when I'm saying give me my money back. They are very unprofessional. Please people do not use this company. I promise you the one review stating this place delivered on time is someone who work for them. It's a LIE! I just want my money back!

I read a lot of bad things about Just Flowers when I ordered. It made me reluctant to go with them, but they were the only company in Austin that could deliver same day, and that was important to me.

The flowers arrived in less than 2 hours, and the quality was great.

I think the biggest issue people have is with their local affiliates in a specific area. This seems like a problem with every online florist. They don't typically deliver or procure the flowers themselves, they simply pass the order along to the local florist. If you get a good one, you're in luck. If you get a bad one, well you'll probably leave a bad review. I guess I got lucky, but as far as my experience with the ordering process and customer service team goes, I'm super happy.

They took my order early morning around 8 am on valentines. On the confirmation emailed they didn't show nothing when its gonna be delivered or anything. So i tried to call them around 3 because my wife's office closes at 5. Nobody responded and around 4, they texted me that they can't deliver the flowers today and will have to do it tomorrow.

My flower bouquet order ******* that I placed on May 9,2020 was never delivered to my mom on Mother's day! She waited all day long! I called the customer service number numerous times and got no answer only automated answering machine. Finally two days later I received an email from Just flowers stating they were unable to deliver my order and they cancelled my order. Well it's May 13,2020 and no refund yet! Oh but how quick they were to charge card in the same day my order was placed! I'm so angry! This is so wrong what Just flowers is doing to so many people! I want my money back!

I placed an order for $136.97 the day before mothers day, got the conformation email and everything. A few hours later I got a email saying that my order could not be delivered because it was being sent to a business and it has been rescheduled for Monday. Nope. Not going to work for me. Tried calling countless times to figure something out. Nothing bit an automated answering service that goes in circles. At this point, F the flowers, just give me my money back.

I placed my order on Sunday 24th September, for delivery on 25th. However the flowers did not arrive until 27th, In the mean time I received at least 10 emails, 5 texts, 3 voicemails and several phone calls, letting me know that you could not fulfil my order with the exact flowers. Despite me agreeing to each email that I would be happy with similar flowers, I received an endless stream of communication.
The first time I had used Just Flowers I had no problem at all. So this order was very stressful.
However the recipient let me know the flowers were lovely. That's all I wanted.

Two days ago (September 15,2021), I ordered an arrangement online at 2 pm from JustFlowers.com, and I used a Mastercard, since the order page said they preferred MC. My intended recipient never received the arrangement that had been promised "same day." I gave special instructions along with the phone number of the recipient. My credit card history verifies the debit from this order. I called Customer Service to no avail, and even called to place an order just to talk with a human being. If this business corrects this problem, I am happy to write a corrective review. The order page even asked if I wanted them to contact me upon delivery, to which I responded affirmatively. When I hit send, there was no confirmation receipt, yet my charge card was debited by this company.