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JustFab

Overview

JustFab has a rating of 3.5 stars from 10,372 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFab most frequently mention good quality, fast delivery and timely manner. JustFab ranks 4th among Shoes sites.

service
481
value
498
shipping
500
returns
338
quality
480
This company responds to reviews on average within 1 day
+229
How would you rate JustFab?
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New York
1 review
0 helpful votes
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Nice… but I don't recommend it
April 25, 2025

Beautiful shoes, but poor quality. I don't recommend this shoe 👠. The platform must inform the country that manufactured the product and mention that the material used is not real leather but synthetic

Date of experience: April 15, 2025
Whitney S. — JustFab Rep
2 weeks ago

Hello Marlene,

Thank you for sharing your feedback with us. We're truly sorry to hear that the shoes didn't meet your expectations, especially when it comes to the quality. We want our customers to be satisfied, and we understand how disappointing it must be when a product doesn't live up to the standard you were hoping for. We'll be sending you a private message shortly, so we can address this matter as soon as possible.

Best,
Allison

Florida
1 review
0 helpful votes
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Is it coming?
April 22, 2025

Ordered on the 23rd last month and now the 13th. Is my package coming? Can't track just says it left Korea. Keep getting these review emails on something I still haven't received. Not impressed at all.

Date of experience: April 12, 2025
Whitney S. — JustFab Rep
3 weeks ago

Hello Jared,

Thank you for writing us a review. We're really sorry for the delay and the confusion surrounding your order. We totally understand how frustrating it is to receive review emails when you haven't even gotten your package yet. That's not the experience we want for you. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.

Best,
Chad

Ohio
1 review
0 helpful votes
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Too narrow
April 23, 2025

I bought a pair for me and my daughter in law. I should have checked for WODE for myself but she has very narrow feet and she cannot get her foot in. Way too tight. First time I was ever disappointed with a purchase from JustFab

Date of experience: April 13, 2025
Whitney S. — JustFab Rep
3 weeks ago

Hello Tina,

We're sorry to hear that the fit of the shoes didn't work out for either you or your daughter-in-law. We understand how disappointing it is to look forward to something—especially when it's a gift—only to find the sizing doesn't meet expectations. It's frustrating when shoes feel too tight, particularly when there isn't a wide width option available. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.

Best,
Zeth

Virginia
2 reviews
2 helpful votes
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Shoe was broke
May 1, 2025

I order 2 pair of boots/slippers. When my package arrived one of the slippers was broke. I had to sew the strap back into place. Not made from good materials.

Date of experience: April 21, 2025
Whitney S. — JustFab Rep
2 weeks ago

Hello Gennie,

We're sorry to hear that one of your slippers arrived damaged. We understand how disappointing it must be to receive a product that isn't in the condition it should be, especially when you've ordered two pairs. Having to repair the strap yourself is frustrating, and it's clear we didn't meet your expectations for quality. We take your feedback seriously and will work on improving the materials and quality control to ensure this doesn't happen again. We value the opportunity to resolve this, and our Member Services Team will contact you right away to further assist you.

Best,
Zeth

Washington
1 review
0 helpful votes
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Ordered but never received
April 25, 2025

I placed my order over 2 weeks ago and have yet to receive my package. They said it would take 6-10 business days but the status of my package never changed

Date of experience: April 15, 2025
Whitney S. — JustFab Rep
2 weeks ago

Hello Victoria,

Thank you for reaching out, and we're truly sorry that your order hasn't arrived yet. We understand how frustrating this must be, especially when you were expecting it to be delivered within the stated business days. We know how important it is to receive your order in a timely manner, and we regret any delay and any inconvenience it has caused. We will send you a private message right away to address this promptly.

Best,
Allison

Texas
1 review
0 helpful votes
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Platform Sandal & Mule Flat
April 19, 2025

As always Just Fab is so quick with shipping which is amazing, however the comfort of the shoes vary. I received a suede mule flat that's generally comfortable maybe not all day though. The other pair is a platform double strap sandal which is on the first time I wore them they cut the top of my foot within 20 minutes of wear. But I'm still breaking them in. Overall, I love Just Fab and their variety of styles!

Date of experience: April 9, 2025
Washington
1 review
0 helpful votes
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Try to suck you in to join VIP.
April 18, 2025

Unfortunately, I was a VIP for way too long. I quit many times and it did not take. They continue to take $49 a month out of my account.
The quality of clothing is nothing I would buy if I could see it before

Date of experience: April 8, 2025
Whitney S. — JustFab Rep
3 weeks ago

Hello Janine,

Thank you for taking the time to write to us. I'm really sorry to hear about your experience, and I completely understand your frustration. It sounds like there's been some confusion around your VIP membership, and that's definitely not the kind of service we want to provide. Your feedback is important to us, as is your satisfaction. Our Member Services Team will email you shortly to assist you.

Best,
Chad

Texas
1 review
0 helpful votes
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Love it Love it
April 21, 2025

Everything wonderful I will order again.
Shoes in style and lovely.
The silver worked well
I love how the tennis shoes are sporty and dressy same time.
Which means I can where with jeans or slacks.

Date of experience: April 11, 2025
New Jersey
1 review
0 helpful votes
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Items never shipped
April 20, 2025

I'm writing this review because I'm extremely frustrated. I have reached out to just fab multiple times have gotten very crappy responses. My items have not shipped. FedEx is still waiting for them to even bring the package. I am super frustrated that I bought something over three weeks ago and it stillhas not been sent out honestly I would just like my money back and to go purchase shoes since that's the whole reason I ordered shoes the first place is to wear them

Date of experience: March 31, 2025
Whitney S. — JustFab Rep
3 weeks ago

Hello Lauren,

We're sorry you've been left waiting with no clear update on your order—seeing a label created without any actual shipping progress is incredibly frustrating, especially after reaching out multiple times and not receiving a clear answer. We understand how tiring it is to keep checking in without resolution, and being told to wait even longer only adds to the frustration. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.

Best,
Zeth

South Dakota
1 review
0 helpful votes
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This place is a scam--run!
April 8, 2025

I skipped my month and still got charged. When I disputed the charge they cancelled my vip membership but still kept my $49 "VIP credit" for bundles, that can't be used because I am not a vip member--THEY cancelled it. They kept my money and refused to give me back my VIP membership so I don't have access to the bundles. Their stuff is cheap and overpriced and the quality is low. Think twice about signing up. If you do sign up for VIP--use it and cancel right after, it before the month is over so they don't get a chance to steal from you. They just take your money and there is no way to fight them. Scam and theft.

JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 29, 2025
Whitney S. — JustFab Rep
1 month ago

Hello Ryder,

I'm sorry to hear about your negative experience with our VIP membership. We strive to provide value to all our members, and I understand how frustrating it can be. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.

Best,
Chad

Illinois
1 review
0 helpful votes
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No complaints and fully satisfied.
April 9, 2025

I got my first pair for $10. I was little skeptical about this website, but I got the shoes in 3-4 days and I was literally surprised at the quality of the shoes. So, I bought a lightweight tactical boots and I am using it for work. It's great for the feet, doesn't cause any pain at all. I am glad that I found this store.

Date of experience: March 30, 2025
Texas
1 review
0 helpful votes
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Great Shopping at your Finger tips
April 4, 2025

I love all my purchases with Just Fab I have not been disappointed with any of my purchases. The customer service people are very knowledgeable and very friendly, they are willing to help the customers and that is what keeps me coming back for more shopping.

Date of experience: March 25, 2025
Virginia
2 reviews
0 helpful votes
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Cute little bag
April 21, 2025

Bought this for a little girl who was enamored with a little square, light blue purse that my 25 yr old granddaughter carries. This closely resembled it and seemed perfect for a pre-teen girl.

Date of experience: April 11, 2025
California
1 review
0 helpful votes
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Fabulous Fit
April 18, 2025

I love shopping JabFab sales. I found a lovely pant and shirt to coordinate with so many different looks. The quality, fit and material of the pant and shirt is top notch with a nice softness to the fabric.

Date of experience: April 8, 2025
California
1 review
0 helpful votes
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Good experience!
April 4, 2025

I ordered two pairs of shoes and one pair of ankle boots during the recent sale. All three were delivered quickly and efficiently. All three were exactly as described. They all fit well, are comfortable (Hallelujah) and are a very good value for the sale prices I paid! I'm very satisfied.

Date of experience: March 25, 2025
Oklahoma
1 review
0 helpful votes
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Painless, Easy, Ordering!
Faster than expected Delivery time!
Attention to Detail!*
*(Both Boots Fully Laced Left over Right!)*
And as a Bonus I was only charged for what I
purchased.
No Additional Hidden Charges or Non-Authorized
Additional Add-Ons!

Date of experience: March 25, 2025
Florida
1 review
0 helpful votes
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I ordered an item that, when delivered, met my expectations. The delivery was timely. When I decided to cancel my subscription, they accommodated my request while making several reasonable offers to retain me as a subscriber. I cancelled my subscription because I didn't expect to make a sufficient number of purchases to make either the monthly fee or the actions to "delay" the fee worth it to me.

Date of experience: March 26, 2025
California
1 review
0 helpful votes
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Great price, even better promotion, and finally, fantastic return/replace policy. I needed smaller-size shoes, and all I had to do was take the boxed shoes to UPS and drop them off—no packaging was needed. I received a replacement even before they received the product return.

Date of experience: March 26, 2025
Oklahoma
1 review
0 helpful votes
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Great Quality & Fast Shipping
March 17, 2025

Ordered my 4 boys some new shoes, 7, 5, 4, and almost 2. I haven't received my 4 year old shoes yet, but I got the other 3 pairs only two days after ordering & the quality of the shoes have me shook. The VIP thing helps single moms with hella kids find affordable shoes that will actually last on kids' busy feet & are stylish & very cute too! I order off JustFab this time every year for the past few, and I have yet to be disappointed. Thank you JustFab!

Date of experience: March 7, 2025
North Carolina
1 review
0 helpful votes
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Very helpful
March 29, 2025

I ordered several pairs of shoes for a family member. I just guessed on what I thought they would like. 2 pair was kept and 2 pair sent back. Just fan helped me with the return process and with my membership. Very helpful customer service and very nice.

Date of experience: March 19, 2025