JustFab

I work for an online shoe retailer similar to yours and i understand business but i am very frustrated and disappointed with the ethics of your company. I know that this email will most likely be sent to a customer service representative and it will probably be deleted and not even bothered to be read.

I ordered two pairs of shoes at the end of september and was satisfied with the products and would have shopped again with your company. I noticed today a charge of about $55 on my credit THAT I DID NOT AUTHORIZE. I called and was prompted by a ridiculous automated service which i do not appreciate. After i was connected to customer service i advised the customer service person of the unknown charge and he advised me the charge was for the VIP membership. I told him i did not authorize this charge and was very distraught. I had no idea i was signing up for fraudulent activity and bad business. Perhaps it was in the fine print but had i known that i was being charged FIFTY FIVE dollars a month for a service that is free on any other shoe retailer website, i would not have signed up. This information on my VIP membership was NOT available to me and was unclear if it was. To shop you MUST be signed up for this membership and the "skip this month" option was not made available to be whatsoever. I did not know i was involved in a paid membership or any of the details about your websites offerings until i was talking to customer service today.

The person i talked to was prompt and advised me exactly what i needed to know and i understand customer service is trained to say what they do. However i feel bad for anyone that works for your company because they are fooling customers into a ridiculous "membership" and this is terrible business. I will be telling everyone i know about your scam and will not wish to ever shop with your company again. Im sure you will be tricking more and more people every day but hopefully these people realize your company is absolutely untrustworthy. I will be filing a formal complaint to the better business bureau.

I now have seen many reviews, videos, posts and comments about your website with situations similar to mine and people having issues canceling their account! Trying to sway customers into keeping their account is absolute $#*!! If someone wants to cancel, your customer service representatives should CANCEL the account, not offer them bogus points systems and other nonsense. I will be sending this email to your company as well as posting it to all of your social media sites and notifying everyone i know about your terrible company.

El zapato que quise comprar desde los inicios me quedó muy grande y para poder llegar al número de pie deseado tuve que esperar un cierto tiempo; cada momento que contacté para saber cómo resolver mi situación recibí el mejor trato e igual cortesía, nunca perdí la fe de poder tener el zapato que yo quería y ellos siempre me alentaron de que así iba a ser. En verdad les estoy muy agradecida y enamorada de mis zapatos. Gracias por el trato y la paciencia. Son excelentes en atención al cliente. Felicidades.

En un principio no estaba segura de los productos, y más aún del cobro mensual. De hecho un poco molesta. Sin embargo me tomé el tienpo para poder pedir con mis créditos y estoy totalmente satisfecha. Mis hijas y yo somos felices con todo lo que pedimos, es realmente sorprendente la experiencia, la excelencia de la calidad en cada producto, jotas, zapatos y los demás productos. Adicionalmente llegó mucho antes de la fecha que habían elegido.entonces que más puedo pedir?. Muchas gracias por todo