JustFabReviews 10,358

Had hundreds of dollars in "my account". Anytime I ever selected anything that I wanted to purchase, it was never in stock. Even when 1 item out of 11 was available, when I got to the shopping bag, it said that my credit card would be charged for the order. The site would not let me change my credit card information. I called in and the representative hung up on me when I asked why my credit card would be charged. (No, I wasn't yelling or cursing). It is by far the worst website experience I have ever had. I believe the performance issues are intentional so that customers can't use their accumulated funds. No order # - the system would not let me order without charging my card.

I have never order anything from the site. I was going to today because they send me a free justfab kids outfit for 1st time buyers, and i would have to pay shipping. Which was only 4.95 so i said i would try this out before i purchase shoes for myself. As I'm putting in my information i ran accross a warning stating that the product has lead in it and it could cause harm such as cancer, deformaties etc. I took a screen shot for all to see. Please guys be aware and READ up on this stuff BEFORE purchasing merchandise from sites unknown. They almost had me. Thing is I WAS buying this for my daughter and what if this product had lead in it and she wears the clothing and becomes super sick? Really? Why is this product being sold?

I went online to buy some shoes. I found the ones that I wanted and checked out there was a discount added that was the "2styles for $39.95" I input my card information and it said something along the lines of being a VIP member. I assumed I was such because I bought more than one pair.

At that point as the payment page is loading I see in the background in fine print a "monthly fee of $35 that can be skipped on the 5th month" I'm thinking I didn't ask for that nor did I want that. I simply wanted the shoes that I bought. At the bottom of the confirmation page there is a small box that reads "if I want to cancel the membership I have to WRITE or HAND DELVIER a letter the JustFab corporate office within in THREE days of my purchase date stating that I don't want to be member in order to cancel and STOP the payments.

That my friends is a SCAM. This is what stops people from doing business with a company. All I wanted was the by the shoes and I had plans on buying more next week but that TURNED me off. Don't force me into a monthly payment plan, and then in small print explain that I have 3 days to send you a hand written note explaining that I don't want the service that YOU pushed into my purchase.

That is WRONG... and the other reviews clearly show that I am not lying or over the time. So I am now writing this letter and preparing to pay for mail to ensure that POS don't try to lie and steal my money. I'LL NEVER SHOP ON THIS SITE AGAIN I DONT CARE HOW CUTE THIER SHOES ARE!

To those considering to sign up for the justfab or shoedazzle $39.95. Few things you should know.

-your credits will not be applied to any of the promotion offers such as 2 for $x. Xx. Or styles $9.99 or whatever great deal they're having for nonmembers. It's a one time deal apparently.

-you are allowed only one credit toward each purchase leaving you with a balance no matter how many "credits" you've racked up.

-free returns. NOT true. I tried to exchange a size and I paid a $5 reshelfing fee and never did receive my correct size.

- very stylish but my two favorites broke (where the heel is attached) the first time i wore them. Had to gimp bk home to change.

The pic is the one i tried to salvage with glue but as you can see didn't work and isn't a great look.

Ago
DO NOT!
DO NOT! Sign up to this website unless you are FULLY understanding that you will pay £35 a month subscription, which is not advertised on its website. Ive only just noticed that they tried to take 35 pound out of my bank tonight, and i had no idea where or why it had happened. Personally i think its false advertisement as the website itself makes you think that you've had a bargain buy when in reality its day light robbery!

If I could do negative rating I would! Don't do business with these people they are very dishonest. I got my shoes OK but they will charge your account even if you skip your month and then when you call dad to try to get a refund on the money that they've taken out of your bank account without permission then they say they don't have it and referred me back to my bank to resolve the issue myself. Even after I close my account with them they choose to charge me. Do not do business with these people!

I purchased a VIP membership, then forgot about it for about 6 months... so cool, I get 6 credits right? Wrong. Credits cannot be used for shipping for one, called customer service and i swear its an automated bot that doesn't help. So I cancel my membership and I get an "e-giftcard" emailed to me for a whole TWO credits. When I tried to use them before they made the whole site members only, it says that it is not a valid gift card... SHOCKER. *Eyeroll please* So now I try to log on a couple months later because i keep getting a reminder email for these e-giftcards I cant use and the site has a "glitch"... how convenient. I wait a couple days and try again and my email and password arent working... So I try to reset. The reset email doesn't even work. I never got the link... the 24 hour chat is a bot, or someone doesn't know english, cant really tell.

Just dont do it.

Always remember to "cancel" before the 5th of every month or you will be charged $39.95 for a "membership credit". Often times, their current promotional offers will override your purchased credit of $40, thus resulting in you having to spend ADDITIONAL money (usually an extra $20 because often times the "promo" forces you to purchase additional products in order to actually get a deal, which defeats the point of already paying that monthly fee for their membership credit) unless of course you're willing to grapple with their customer services representatives over Facebook messenger and they will kindly *scoff* offer to place the order for you, on their end, while also cancelling out the current promo deal. With how sneaky they are from the get-go I definitely don't want them sneaking around, placing orders, and charging my card multiple times in one month. Needless to say, after a quick 7 minute conversation, my mistake of becoming a "VIP member" and losing $40 this month to them will hopefully soon be forgotten. Also, I was on the wait list for a black handbag after being charged the membership credit this month. They instead ordered the bag in mauve, not black, which I had specifically been on the waiting list for. After a couple of days I received another notification/email that my order was running behind. I was not notified when they cancelled that order completely and was left with my $39.95 membership credit, again.

I had 3 credits that went unused for a year so JustFab converted them to 3 gift cards. Initially I thought that would be ok since the gift cards are not supposed to expire. After several months of trying to use them I have figured out it is a scam. You can not use thr GCs if there is a sale or promotion. There is ALWAYS a sale or promotion so they can never be used. Called customer service to try to get assistance and they told me they just recommended that I go with the promotion it was a better deal and there was nothing they could do for me to use the GCs. But since they never expire someday I should be able to use them. Are you kidding me?!