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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I ordered a pair of boots and the tracking information said my address was not a valid address so I called customer service and they said those shoes are out of stock and to order another pair. So I ordered another pair of shoes and verified my address and the same thing happened again! This is the worse online retail store I have ever encountered! Don't buy shoes from this store!
Every purchase I've made has been delivered earlier than promised. The items I've purchased have been exactly as described. The only thing that gives me pause about JustFab is #1 their selections of purses is very lacking all the way from. The style to the color. #2.The shoes are absolutely beautiful... if u wear heels... which I do not. The selection of variety of flats is horrendous.
Hello Tara,
Thanks for writing a review! We're happy that you're satisfied with our shipping time frame! Apologies if you find our selections limited, especially with our purses. Your feedback is important and we'd like to make it up to you. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
I purchased some shoes last month paid in full now money is going out of my account 18.93 on the 6th of march 35 on the 7th of march I've contacted them asked why they said I'm.not a VIP member I didn't agree to how dare you take people's money without there acknowledge I can't put any money in my accounts now or they steal it it's disgusting
Hello Natalie,
We appreciate the feedback you shared! We value you as a member! We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
This place is a $#*!ing scam all there out to do is take your money and try and say that they dident no one wants store credit to this junk $#*! store sorry to tell ya.
Hello Brittney,
We appreciate the feedback you shared! Our Member Services team will be contacting you within 48 hours to assist you further.
Best,
Nelle
Ordered some off white duck booties and they are my go to. Love them
Hello Ebony,
Great! We're happy to hear you love your boots! Thank you for sharing your positive experience with us! Have a fabulous day!
Best,
Nelle
Each time I've called, either needing help with my order or wanting to skip a month, I've been treated with courteous respect. They have always been able to solve the issue.
Hello Connie,
Awesome feedback! We take pride in giving outstanding service in our members and we're overjoyed to receive your compliments and appreciation! Your positive feedback is such a great inspiration for us to continue to work hard in providing the best service and the best products to our dear members.
Best,
Nelle
I ordered these in November and here in Alabama it hasn't been a super cold winter for us. So I only wore these a handful of times and the sole on one boot cracked completely on the bottom and they are ruined. I've had another pair of boots from just Fab that u got atleast 5-6 years ago and they still are great, these I had within less than a month and they are ruined. The quality is horrible now and I know it's not me.
Hello April,
Thanks for writing a review! We're sorry to hear that your boots were ruined after using it! Your feedback is important and we'd like to make it up to you. Our Member Services team will be in touch within 48 hours to assist you further.
Best,
Nelle
I love Just Fab. Their shoes and boots are great quality, they also have great sales.
Hello Sheena,
Wow! Thank you so much for showing us some love! We're happy to hear you're satisfied with our products and services! We will make sure to continuously create products with the highest quality at a very reasonable price!
Best,
Nelle
I've had moderate success with shoes (some are ok, some are terrible) but the last 2 pairs were awful. I got a pair of tall brown boots- material was so cheap feeling/looking and the calves were so narrow I couldn't get them on! I've never had an issue like this before or since, so it must be the boots. I was so excited about the other pair, which were leopard booties. Ordered a 7.5 and they were HUGE. Fit my friend who wears a 9. Wasnt able to return either and gave them away. I'm hesitant to buy more and am seriously considering cancelling my account. $40 is a lot for shoes you can't wear.
Hello Christina,
Thank you for bringing this to our attention! We're sorry to hear you ran into some quality and sizing issues! We value the opportunity to resolve this issue. Our Member Services team will be contacting you within 48 hours to assist you further.
Best Regards,
Nelle
Charged me for the VIP monthly even after I "skipped this month" on my account. Not the first time either. I'm no longer a customer!
Hello Christina,
Thank you for letting us know about this! We're sorry if you're unhappy with us! We sincerely value you as a member, so our Member Services team will be in touch within 48 hours to assist you further.
Best,
Nelle
Love this site. Always able to find what im looking for at a great price.
Hello Deb,
Great feedback! We're happy to hear that you had an easy experience looking for the items you want on our website! We will make sure to continuously create products with the highest quality at a very reasonable price!
Best,
Nelle
Easy shopping and fast delivery. Totally satisfied with my experiences
The customer service is awful, I tried calling for three days straight and was put on hold for 30 minutes and finally would hang up.
Advertised as a deal or sale but when purchased you end up paying regular price for boots that in store are much more convenient and same price. Also mailed wrong item that "wasn't in stock" so for my wife's birthday nothing they could do.
Hello Christian,
Thank you for sharing your feedback! We're sorry to hear you ran into some pricing issues! We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, our Member Services team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Nelle
Continued to charge me despite contacting customer service and cancelling my account... they make it SO difficult to cancel and when you actually [THINK] you do, you probably will be charged a few more times after. It's a nightmare.
Hello Ashley,
Thank you for sharing your feedback! We're sorry to hear you're thinking of canceling your membership! We deeply value your business with us, so our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
I sways get great sexy and comfortable shoes! So many compliments on them as well. Delivery is on time and have had no issues over the years thankfully!
Hello Larissa,
Wow! We're glad to hear you love your boots and your package was delivered on time! We appreciate you doing business with us. Have a fabulous day!
Best,
Nelle
The sizing is off and i end up returning most of the shoes i pick
Hello Chardae,
Thank you for bringing this to our attention! We're sorry to hear that you ran into some sizing issues! We value your feedback, so our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
I bought three pairs of boots during a sale period. Two of those pairs broke within just a couple days; the zippers busted. I called to get replacements and that was just pointless. I was able to get one replacement and the other, well it seemed every style was out of the size I needed. I was credited a small portion to purchase another pair at a later time. The pair that I was able to replace was sent and they too were damaged. The zippers were broken. This time I didn't even bother to have them replaced.
The only reason I purchased the last pair of wedges was to use the credit on my account. Just Fab was a ridiculous quality control issue.
Hello Jessica,
Thank you for bringing this to our attention! We're sorry to hear you ran into some quality issues and if you're unhappy with the services we provide! We sincerely value your feedback, our Member Services team will be contacting you within 48 hours to assist you further.
Best,
Nelle
I really like JustFab. It's an easy to use and search website, clothes are great and at first I got some really amazing deals. They also have good customer service. However, my main complaint is that as a member you don't get to take advantage of the sales and deals! I pay $40/mo and it becomes a credit--credits then are applied (subtracted) according to dollar value for only the full price. So, if you want the good deals, don't become a member. (In addition if you return something they charge you for S&H).
Hello Robin,
Thank you for bringing this to our attention! We are very sorry to hear that you are disappointed with our credit usage policy works. Your feedback is important, so our Member Services team will email you shortly for further assistance.
Best Regards,
Nelle
I love the shoes, but they are slightly small. I wish there was a bigger size.
Hello Erin,
Thank you for writing a review! We are sorry to hear if your shoes fit too small. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Brittany,
Thank you for sharing your feedback! We're sorry to hear you ran into some shipping issues and if the items you want are out of stock. We value your feedback and we'd like to make it up to you. Our Member Services team will be contacting you within 48 hours to assist you further.
Best,
Nelle