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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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They sent my order to the wrong address and when I told them they said they would re route it but never did so my shoes got delivered to an old address and I couldn't get them back. Told me to file a claim through UPS but I couldn't.
Love my boots will definitely order again they are good quality and I get alot of compliments on them
Hello Nicole,
Thank you for the wonderful feedback! We're glad to hear you're getting compliments because of your boots! We always want to create unique designs for our valued members like you. Have a fabulous day!
Best,
Nelle
My leggings are soft and not tight at all. Wonderful purchase.
Hello Margaret,
Wow! Thanks for writing your feedback! We are happy to hear that you're comfortable with your leggings! We aim to cater to all shapes and sizes to make our members feel amazing and confident. Enjoy your purchase!
Best,
Nelle
All around everything poor from customer service to product to taking my money
Hello Denise,
Thank you for making a review. We are sad to hear that you dislike our VIP membership and our customer service. Your feedback is essential to us. We will email you shortly.
Best,
Clark
I ordered boots to replace those that had been destroyed by my puppy that I had also gotten from JustFab, but the same style was no longer available.
From a person who can't stop buying shoes, I wanted you to know how satisfied i am with your service. To date, i haven't returned any merchandise since everything has been terrific but as far as ordering and delivering, you guys are doing a great job.
Hello Ana,
Amazing! Thank you for sharing your wonderful experience with JustFab! Your positive feedback is such a great inspiration for us to continue to work hard in providing the best service and the best products to our dear members. Rest assured that we will continue providing unique and new styles for members like you. Have a fabulous day!
Best,
Nelle
I have been a just fab member for nearly a year and I frequently purchase shoes. Pros are: The turnaround time is fast, the quality is decent for what you pay for, and the variety is seasonally good. Cons are: the website is so slow, I have often given up on trying to shop it, and they are frequently sold out of the color choice/size I like.
Hello Lindsey,
Thanks for writing a review! We're glad to hear that you are satisfied with the quality of our products! Apologies for any inconvenience we had caused you. We value the opportunity to resolve this issue. Our Member Services team will be contacting you within 48 hours to assist you.
Best Regards,
Nelle
I did not get the size i wanted. Now i have these beautiful boots ill never wear.
Hello Sabina,
We appreciate you bringing this to our attention and we are sorry to hear about the negative experience you had with your boots. We value you as a member and want to make things right! Our Member Services team will email you within 48 hours.
Best,
Chad
Boots arrived early and just as they were described. Would definitely recommend using them to order boots. They even have wide calf boots.
Hello Summer,
Perfect! Thank you for writing positive feedback! We're glad to hear that you're satisfied with your boots and package arrives on time! We will make sure to continuously create products that suit the needs of our valued members like you!
Best,
Nelle
I love everything about this website. Everything fits perfect and good quality
Hello Tomela,
Wow! Thanks for writing a review! We're glad to hear you love everything on our website! We always make sure to make beautiful and quality items at a very affordable price just for you. Have a wonderful day!
Best,
Nelle
First off I haven't purchased anything since October so whatever purchase it was in November it wasn't me. Second off my purchase was a present ordered for me. After purchase your site continued to charge a card on my behalf without permission. After disputing the charges it still w asnt taken care of. I regret ordering from justfab
Hello Beca,
We are sorry to hear about your negative experience with us. We always strive to improve our services and feedback like this from customers are very much appreciated. Our Member Services team will email you shortly to assist you.
Best,
Chad
So I bought a pair of boots in December. No issues with them, only worn once. I don't remember how long they took to arrive, so not an issue. However, I apparently signed up for a monthly subscription. I was going to need summer shoes anyway, so ok. 3 months in, $119 later, I go to buy shoes. Pick out two pair and the total comes out to me owing $26. I called them only to be told I could only use 1 credit because the other pair were on sale. Nope, you have my money and I'm not giving you more. I argued and they finally agreed to a refund. That was on the 13th, got $39.95 back. I called 2 more times to be told it's all been refunded, talk to PayPal. PayPal has 1 refund. I wouldn't recommend this company to anyone. Give me my money!
Hello Patricia,
Thank you for bringing this to our attention! Our sincere apologies for any inconvenience this had caused you. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
I was a VIP member for a a year or more. The shoes are not worth the price, they fall apart very easily. I also used my VIP credit to buy shoes and they charged my bank card. Terrible business.
Hello Linda,
We are sorry to hear about the negative experience you had with your shoes and that you are not pleased with how our credit system work. We value you as a customer and want to make things right! Our Member Services team will email you within 48 hours.
Best,
Chad
The whole experience hasn't been good from forgetting your password they email you a link where not where to change password, I called so far twice for a refund never received it shall I go on? It's a joke sad because some of their low quality stuff is okay for use occasionally quick a disappointment. So unless you want to spend a lot of time dealing with issues I would not sign up with them!
Hello Patricia,
We are sorry to hear about your negative experience with us. We always strive to improve our services and feedback like this from customers are very much appreciated. Our Member Services team will email you shortly to assist you.
Best,
Chad
It was a promotion at Christmas to get 2pr for $40.00
The fine print said nothing about a monthly fee. And to make it better... I cant get them to stop the fee... it's been 4months.
Hello Erika,
We appreciate the feedback you shared! We value your business with JustFab. Our Member Services team will get in touch within 48 hours for further assistance.
Best,
Nelle
I ordered shoes for 10 dollars the heel is literally almost broken off after wearing them once, once! A week after (today) I got charged 40 dollars for a "vip" membership that wasn't even damn informed about literally ridiculous I'm gonna try and get my money back tomorrow I don't have the money to pay for that I'm overdrawn in the bank thanks a bunch a literal scam unless you want to be snitched out of 40 dollars and probably even more I recommend you stay the hell away from the company if I could give 0 stars I would.
Hello Charity,
Thank you for bringing this to our attention! We are sorry to hear that your heels broke after using it and if you disliked the VIP Membership! Your feedback is important, so our Member Services team will be contacting you shortly to assist you further.
Best,
Nelle
Simple. Low quality product. Hard to cancel. Unable to get refund. DO NOT SIGN UP OR MAKE PURCHASE...
I bought a pair of shoes and 2 dresses back in December, you get what you pay for. What I did not realize though is that apparently I signed up for vip membership?!?! I was going through my credit card statements today and noticed that they've charged me $50 CAD every month ever since I ordered from them ONCE and did not intend to order again. I DID NOT KNOWINGLY SIGN UP FOR THIS $#*!. THEY ARE ROBBING ME BLIND OF MONEY I DO NOT HAVE. DO NOT SHOP HERE.
Hello Hannelise,
Thank you for bringing this to our attention! We're sorry to hear you disliked the VIP Membership. We value you as a member, so our Member Services team will be in touch within 48 hours to assist you further.
Best,
Nelle
IF I COULD GIVE A NEGATIVE 100 STARS I WOULD! I CANCELLED MY ACCOUNT AND WAS STILL CHARGED! THEN WHEN I CALLED TO DISPUTE THE CHARGE BECAUSE I KNOW LONGER HAD ACCESS TO THE ACCOUNT THEY TOLD ME TOUGH LUCK... NOW I HAVE TO CHANGE EVERYTHING... MY ADVICE THEY AREN'T WORTH THE EFFORT OF USING! STAY AWAY FROM THESE PEOPLE!
Hello Kat,
Thank you for writing a review! We're sad to hear you're unhappy with us! We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sandra,
We appreciate you bringing this to our attention and we are sorry to hear about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you within 48 hours.
Best,
Chad