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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Beautiful shoes the k it thing is the box was mangled.
First purchase will definitely order again. Great styles and ordering was easy
Hello Stacy,
Thank you for choosing us! Glad to hear you did not encounter any troubles when you placed your order. We hope that you'll enjoy your first purchase!
Best,
Bella
Great shoes and accessories at not so tough on wallet prices
Hello Angela,
Thank you for choosing JustFab! We appreciate your feedback. We are happy to know that you are satisfied with our products. We will continue to keep our pricing as reasonable as we can for our valued members like you!
Best,
Bella
I have a addiction of boots. I see a pair I like and I just seem to have to have them. When I told about JUSTFAB, I thought that there was no way their boots would be very good because of the low prices. When I received my boots I was very impressed. The quality is amazing. I wear my boots every day. Very comfortable and stylish. I have shared my experience with several of my friends who have purchased boots from JUSTFAB also. I will be buying more myself. Thank you JUSTFAB, looking forward to buying more boots
Hello Rhonda,
Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in JustFab. We count ourselves lucky for members like you. Have a fabulous day!
Best regards,
Chad
Ordered shoes and they keep charging my charge 39.99
Hello Candace,
Thank you for the feedback! We are sorry to hear that you dislike our VIP membership. We are continuously striving to satisfy our member’s needs as much as possible so we will be contacting you within 24-48 hours for further assistance.
Best,
Jane
Shipped instantly lots to choose from and good quality on most items. Good returns when I m not satisfied with items
Hello Alice,
Awesome! We appreciate your time to share how satisfied you are with our return and exchanges. Your feedback is such an inspiration for us always to strive to provide great service for our members like you!
Best,
Bella
I purchased shoes never got them money was taken for two months for membership and I didn't get my full refund I will never buy anything again nor will I refer anyone! The customer service was unsatisfactory as well
Hello Cassandra,
Thank you for writing a review! Your feedback is important to us, and we love to further assist you with the concern had with the order you did not receive. Our Member Services Team will email you within 48 hours to further assist you.
Best,
Dean
I've ordered several times and even had to exchange a pair of boots. I always a good experience, even the return process is quick and easy!
Hello Bridget,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
I didnt make a purchase.
I attempted to, and didn't receive. So I never received my Elliott combat boots.
Hello Keondra,
Thank you for taking the time to write your review. Our Member Services team will get in touch with you within 48 hours to further assist you with your order concerns.
Best,
Bella
I bought boots as a gift but they didnt end up fitting, it was an easy return the people who answer the phone are nice, I would like to specifically thank mona for getting me my return lable she was great. :) it took quite a bit to get a replacement pair but, they love them so yay.
Hello Williams,
Grear! Thank you for leaving such a lovely review. We are glad to hear that we provide excellent customer service. We will make sure to let Mona get the recognition she deserved. She sure is a great asset!
Have a wonderful day!
Best,
Bella
My boots arrived just in time for a trip I had planned and they fit perfectly and looked great!
Hello Ada,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle
Order was over 30 days late. I don't like the quality t of the boots need to return
I did not give permission to use my email go this purchase
Hello Brian,
Thanks for sending your review! We will be sending you a private message within 48 hours to discuss further your email concerns.
Best,
Bella
They were a bit tight, but I love them so much that I prefer to keep them. The quality is superb and they are exactly as I saw them, I am simply fascinated.
Hello Cindy,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Dean
Not true to size. Couldn't fit it at all. I even went one size up and it still couldn't fit. Too small
Hello Antoinette,
We're sorry to know that you are dissatisfied with your item's fit. We will be contacting you within 24-48 hours to help you further.
Best,
Bella
The style of the shoe is great, but the quality of the material is definitely not.
Hi Bee,
Thanks for your effort in writing a review! We are sad to know that you are unhappy with the quality of your purchase. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
I purchased boots which looked awesome in the photo. When they arrived, they looked cheap! Nothing like the photo!
Canceled membership due to poor quality merchandise!
Hello Roberta,
Thank you for the feedback! We are sorry to hear that you are dissatisfied with the quality of the item. We will be contacting you within 24-48 hours to help you further.
Best,
Jane
Once you understand how to skip a month... then you can enjoy it
Hello Elaine,
Thank you for such a wonderful review! We appreciate your time to share how happy you are with your experience with us. Your satisfaction is what we always aim for. Have a great day!
Best,
Nelle
Holiday gifts were beautiful! Everyone loved everything they got. Shoes & boots fit perfectly & looked great!
Hello Alison,
Thank you for such an excellent review. We appreciate your time to share how satisfied you are shopping with us. That is what we always aim for, your satisfaction!
Best,
Bella
Totally love my active wear, the fabric is great and the color is even better!
Hello Briana,
Wow! Thank you for your awesome feedback! At JustFab, our mission is to provide our members with only the most excellent, highest-quality product. That's our number one priority!
Best,
Bella
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Karin,
We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for!
Best,
Cathy