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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I got two pairs of boots they both came in a timely fashion. They were only 10 and $18 so I'm not complaining but there is already a tear in one of the boots.
I love every pair of shoes I order through JustFab. They are always just what I order, they are true to size, and shipped quickly.
Hello Carole,
Awesome! Thanks for sharing your great shopping experience with us! Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
I ordered a pair of boots Never received them And I'm still being charged monthly for the service that I am not using Horrible service with definitely not recommend
Hello Jill,
Thank you for sharing your feedback regarding your order that you haven't received. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
Amazing boots! Good quality they come very quickly! What you purchase is exactly the product you receive
Hi Dawn,
We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for!
Best,
Cathy
I have had nothing but positive experiences with Just Fab! I love the shoes, bags and clothes that I have received and when I haven't they make returning/exchanging super easy! Customer service have always been great too!
Hello Charmaine,
Great feedback! The team here at JustFab is so pleased to hear such good feedback, and we're proud to be one of the best sources of shoes, handbags, and clothing!
Stay Fabulous!
Best,
Bella
There are some items I am not able to add to cart. JustFAB sends emails alerting sales for these specific items, but then the site does not allow me to pick a size or add to cart. I've called customer service about these, because there is a pair of boots I really want, and they have no explanation. Also, the shipping is very slow some times.
Hello Brooke,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the availability of our products. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
I am very satisfied with my purchase Very comfy and cute.
Hello Allison,
Thanks for sharing your excellent shopping experience with us! Rest assured, we will continuously create unique designs, affordable, and highest quality products to choose from.
Best,
Nelle
I don't see my refund which was supposed to be given back in December I want this membership canceled.
Package was ordered the beginning of November and didn't get it until Mid Jan and was unable to track packages
I purchased over the knee boots. When I received them the boots were huge. Even when tied very baggy. I sent them back and never got a refund or anything.
Hello Doris,
Thank you for writing a review regarding your refund. We will contact you within 48 hours for further assistance.
Best,
Nelle
I just Love my Tiger Coat! It fit me just right! It is warm enough for me for the Winter! My daughter even Loves the Coat. She wanted one but at the time didn't have her size!
Hello Claudia,
Wow! We love to hear your positive feedback! Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
So you pay $40/mo which doesn't pay for a pair of shoes. So then you pay more. So you get a pair of shoes for $60.
Like what am I paying a monthly fee for?
Then it's hard to cancel.
No thanks
Hello Abi,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
I love just fab, they are easy to use, and customer service is beyond great!
Hello Danyell,
Wow! Thank you so much for showing us some love! We love you too and we're happy to hear that you're satisfied with the quality of our products and services. We always want to create unique designs for our valued members like you!
Best,
Nelle
Pleasant
I enjoy the sales and many varieties of shoes clothes and accessories to choose from.
I'm sincerely hooked!
Hello Cynthia,
Wow! Thank you for the positive feedback! We are happy to know that you love all our products. Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
My daughters boots fell apart within a week of having them I canceled our subscription and they keep trying to charge my card I've called like six or seven times and they still repeatedly try to charge my card and they keep telling me that my card is not being charged but I have the bank statement to prove it
Hello Amy,
Thank you for writing a review regarding the product that you received. We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
I love the boots I bought for $10! And the second pair for 50% off. They are great quality for a great price!
Hello Amy,
Thanks for sharing your excellent shopping experience with us! Rest assured, we will continuously create unique designs, affordable, and highest quality products to choose from.
Best,
Nelle
My mother really enjoyed the soft and comfortable slippers
Hello Chloe,
Wow! We love to hear your positive feedback! Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
I only received 1 of the 2 items I purchased and never received an update on the other but my credits were used anyway.
Hello Monica,
Thank you for writing a review regarding your order! For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
I ordered a pair of booties and when they finally arrived they were too big had to exchange them. I ordered these in October 2020 they received my exchange on November 2020 here it is almost February 2021 and I've yet to receive my exchange order. At this point I don't even want them. Also this was my first time purchasing from just fab and I didn't know they would charge a monthly fee until I read some reviews. Very disappointed stay away from this site
Hello Erendida,
Thank you for sharing your feedback regarding the status of your exchange. For further assistance, our Member Services team will get in touch with you within 48 hours.
Best,
Nelle
The first time I tried to cancel, the agent was very pushy on giving the VIP membership another try. I gave it another try for a month, so I bought two pants to claim the credits I had in my account, at least. The pants were a horrible fit, so I tried to return it. I already had my return label processed however, I missed the 7-day window so I contacted the customer service to print me another one. The agent wouldn't print one off because the 30-day policy has already passed.
It's frustrating to think that you guys charged me at least 4 months of membership that was very hard to cancel and can't get a refund of.
And, on top of that, your products weren't even satisfactory! They're low quality and didn't fit right—the stitching was coming off already right out of the package.
For potential members, steer off this store! I'd rather you just go to your local Walmart and get a much better quality on clothes and shoes AND be able to return and get a refund without questions asked.
Hello Xena,
Thank you that you are satisfied with our products! We are continuously striving to satisfy our member’s needs as much as possible, especially with our products and services. Our Member Services team will get in touch with you within 24-48 hours to further assist you.
Best,
Dean
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Donna,
We are very sorry to hear that you are dissatisfied with our products' quality. We will be contacting you within 24 to 48 hours to help you further.
Best,
Bella