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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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They never have my size available for any of the items I'd like to purchase, and the coupon codes that I've tried using in the pass are never able to be redeemed
I've told this site to unsubscribe me several times and they charge my card every month. I haven't bought nothing.
Hello Brianna,
Thank you for writing a review! We would love to assist you further with the concern you had with the charge. A representative from our Member Services Team will email you within 48 hours.
Best,
Dean
I ask to be removed from the VIP program was told I was removed but they are still trying to bill my card. My request was not respected
Hello Antoinette,
We're sad to know that you want to end your VIP membership. Our Member Services Team will email you within 48 hours to further assist you.
Best,
Dean
Good quality but the size didn't fit in my son, I recommend it
Hello Luiz,
Thank you for the feedback! We sincerely apologize if you are not satisfied with the fit of your item. We will be contacting you within 24-48 hours to help you further.
Best,
Jane
I bought a few boots and a long white jacket. It was all gorgeous. Some of the boots were a little big for a 5.5. I would love for you to add a size 5 to your collections. If you get this size I can buy more!
Hello Betty,
We love our customers dearly and your feedback is so helpful for us to hear. Thank you for taking the time to write your review! We will surely share this suggestion with the proper team.
Best,
Jane
I love JustFab and their boots. They carry a wide selection of wide calf boots that I can wear.
Hello JeanAnn,
Thank you for sharing your wonderful experience with us! We aim to cater to all shapes and sizes to make our members feel amazing and confident.
Best,
Jane
Great experience easy to navigate and quick and safe delivery!
Hello Sabrina,
Wow! Thank you so much for the awesome feedback! We are happy to know that you love our products and services! Have a fabulous day!
Best,
Jane
Every time I receive my JustFab packages, they are always worth the wait, the price, and the membership!
Hello Erin,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Dean
I bought from justfab a few times (first time I gave a try and the other two I had credit since aI forgot to skip a month) and all the times the clothes were poor quality and the sizes were unreliable. Shoes were very uncomfortable (I bought a boot. I bought two things that were worth: two winter coats - not so good quality, but ok for the price.
Hello Daniela,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the quality and sizes of our products. Our Member Services team will get in touch with you within 24-48 hours to further assist you.
Best,
Dean
I was so geeked to get my first pair of just fab shoes. First pair I purchased and I won't be buying again anytime soon.
Hello Amber,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the quality of our products. Our Member Services team will get in touch with you within 24-48 hours to further assist you.
Best,
Dean
Once i tried to cancel my membership with plans to reactivate later down the road, but cancellation was so difficult. The agents I spoke with didn't want to cancel my service even though I repeatedly said that I wanted to.
Edit: I changed my review because despite leaving a 4 star review once I confirmed it it appeared as if I left a 5 star review.
Hello Leteria,
We are saddened to know that you are thinking of going away. We will be contacting you within 24-48 hours to assist you further.
Best,
Dean
Love the shoes will never buy any more clothes, they are not true to size
Hello Daphne,
Thank you for the lovely feedback! We are happy that your items are a perfect fit! We are glad you are enjoying our products. Have a fabulous day!
Best,
Jane
Everything was great until I was sent a used pair of shoes. End of story. I will never order from this company ever again.
Whether buying shoes my size, a whole-half size bigger or in the wide style—nothing fit! Just fab needs serious work improving their shoe sizing. When ordering a wide shoe, it should come wider not literally TWO sizes too big and taller! But if you try to order in standard widths, even in larger than your actual size, the shoe is too tight. Not pleased. No longer ordering. I'm tired of trying on and returning and never once finding a style I can keep.
I'm also tired of searching on your website to figure out how to cancel my subscription. Please make it easier to find and not force customers to call to end their slavery. Really off putting. I gave your company a try but I am unsatisfied with your product, your approach, and your app. Will not be returning or referring to anyone!
Hello Rebecca,
Thank you for the feedback! We are saddened to hear that you are no longer satisfied with our service and thinking of canceling your account. We value you as a member and your opinion is important to us. Our Member Services Team will contact you within 48 hours.
Best,
Jane
My shoes looks good on me Comfortable on my feet I love all my items I bought and yes I will recommend JustFab to my family and friends
Hello Barbara,
Thank you for writing a review! We're glad to hear that you had a great experience with us. Our goal is to make our members happy with our products and services.
Best,
Dean
I WANT TO UNSUBSCRIBE IVE ALREADY CALLED AND TOLD YOU GUYS NOW STOP TAKING MY MONEY BEFORE I INVOLVE AUTHORITIES
Hi Alyssa,
Thanks for your effort in writing a review! It is always our goal to provide you with excellent service and it is so sad to know that it was not what you have experienced. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
I tried to cancel an They wound't cancel wheni told them too they just kept trying to take money from me!
Hello Daisy,
Our number one priority is your satisfaction. We're sorry to hear that you're having a hard time canceling your VIP membership. Our Member Services team will be in touch within 48 hours to assist you further.
Best,
Dean
I had a great experience they were very helpful and they got there pretty quick also... they were very easy to get ahold of if you have any problems there very quick to get issues resolved... had a great experience will tell everyone
Hello Jocasta,
Thank you for writing a review! We're glad to hear that you had a great experience with us. Our goal is to make our members happy with our products and services.
Best,
Dean
I have been charged the past 3 months from your company and i dont see how cause i have not autorized any purchases from your company i have repeadtly ask pay pal to help me with no help so now i will get a lawyer awful horrible company
Hello Debbie,
Thank you for writing a review! Your feedback is important to us, and we love to further assist you with the concern you had with the charge. Our Member Services Team will email you within 48 hours to further assist you.
Best,
Dean
I purchased 2 of the buckle shoes while they were on sale. However, the sizes run very small. Wanted to do an exchange, but the shoes are out of stock for my size.
Hello Catrina,
Thank you for writing a review! We would love to assist you further with the concern you had with the fit of our product. A representative from our Member Services Team will email you within 48 hours.
Best,
Dean
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Taneshia,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the availability of our products. Our Member Services team will get in touch with you within 24-48 hours to further assist you.
Best,
Dean