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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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No update of delivery status since April 27,2021... besides that it's still in a delivery container in my CITY!
Like the way they feel on my feet and the looks great
Hello Cindy,
Awesome! Thanks for sharing your great shopping experience with us! Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
Horrible experience! I never got a refund, after chasing JUstfab for 5 months I asked to send me random pairs just to get away with them. Their customer representative is not helpful for the most part and was merely scripted records. Finally, a supervisor helped me and I made a forceful purchase because a refund was an endless wait.
Hello Stuti,
We are sorry for the negative experience you have encountered with us. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
None of the shoes I've ordered this year fit and I haven't received my latest order yet.
Hello Abigail,
Thank you for writing a review regarding our sizing! Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
I was charged twice for the boots i bought and i haven't been remberssed for it what i contacted them
Hello Emily,
We sincerely appreciate the feedback you shared regarding the boots you've purchased. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
They have a great selection of shoes, always enjoying looking at the variety and choosing a pair (of two).
Hello Dawn,
Awesome! Thanks for sharing your great shopping experience with us! Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
The shoes are very uncomfortable. For the price I could buy name brand and enjoy the shoes more. Just fab shoes don't last.
Hello Desiree,
We are sorry to hear if you are unhappy with our pricing and the sizing of our shoes. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
I placed this order a month ago and this is the second time I've ordered and it's never came.
Hello Courtney,
We are sorry to hear if you never received your package. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
You guys scammed me. I was charged $40 twice for a membership that I DID NOT SIGN UP FOR and when I called customer service the FIRST TIME, THEY LIED TO ME and said my "membership" was canceled. Then I get another $40 charge so I had to call you're customer service AGAIN and literally scream for my membership to be canceled, then I FINALLY got refunded all $80 because I hadn't even gotten refunded the first time. You guys are a joke, a scam, and a fraud. I sincerely hope you go bankrupt.
Hello Aubree,
Thank you for sharing your overall experience with Fabletics! We deeply value your business with us and your feedback is important for us to hear. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
I enjoyed ordering how are you guys everything was successful
Hello Doothea,
Awesome! Thanks for sharing your great shopping experience with us! Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
Love the selections! I have the collection so far.
Hello Dawn,
Thanks for loving our great selection! Have a great day!
Best,
Nelle
I am for the first time in my life enjoying buying shoes for myself! It's sort of becomming an obsession because just fab makes it so easy! I am still a little confused on how the points work and don't understand why I don't have any credits because I didn't skip a month, but I also didn't order anything>
Hello Susan,
Awesome! We are thrilled that you loved our products and great prices. We put member experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words, and we look forward to your next purchase!
Best,
Nelle
I love all my purchase... and most of them fit just right... thanks JustFab
Hello Desta,
Thanks for loving the quality of our products! We will make sure to continuously create a unique style, high-quality products that suit the needs of our valued members like you!
Best,
Nelle
I ordered two pairs of sandals. A black pair and a clear pair. I did not like the color of the clear sandals. I contacted JustFab and they emailed my prepaid shipping label. I sent the clear sandals back and it seemed like it was the next day when they emailed me to tell me that my replacement shoes in black were on their way! All in all, I have to say, that was the best experience I have had with an online retailer. Thank you very much. By the way, the sizes were perfect!
Hello Angela,
Thanks for leaving us such a great review! We are thrilled to know that you love our products and services. We put member experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words. Have a great day!
Best,
Dean
Bought a year ago same size and the new ones where made for a toddler
Hello Christina,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our sizing. Our Member Services team will get in touch with you within 24-48 hours to further assist you.
Best,
Dean
I really find that their footwear is of very high quality and their accessories everything and everything comes so well wrapped and so fine, you have not really disappointed me, on the contrary, I am falling more and more in love with your items, especially your footwear.
Hello Cynthia,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Dean
I ordered 2 pair of boots. Never received them. I also skipped 2 different months of an order yet they still billed me..
Hello Angela,
Thank you for writing a review! We would love to assist you further with the concern you had with your order. A representative from our Member Services Team will email you within 48 hours.
Best,
Dean
Tarda mucho en llegar las cosas, y cuando eh llamado para preguntar qué pasa me dicen q van a reembolsar mi dinero. Por que no han enviado nada.
Hola Blanca,
Agradecemos que nos informe sobre este tema y nos disculpamos sinceramente por cualquier inconveniente que haya tenido con su pedido. ¡Lo valoramos como miembro y queremos hacer las cosas bien! Un representante de nuestro Equipo de Servicios para Miembros le enviará un correo electrónico dentro de las 48 horas.
Mejor,
Ivy
Never received package... Was pleased that my order was able to be issued even though the fault was on our postal service!
Thank you..
Hello Jodi,
Thank you for writing a review! Your feedback is important to us, and we love to further assist you with the concern you had with your order. Our Member Services Team will email you within 48 hours to further assist you.
Best,
Dean
Quality materials used for clothing and sizes are somehow to the sizing chart on the website. Please try to inform your designers to make the arm size larger than it's been.
Hello Ivy,
Thank you for writing a review! We would love to assist you further with the concern you had with our sizing. A representative from our Member Services Team will email you within 48 hours.
Best,
Dean
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Frosty,
Thank you for writing a review. We are sorry to hear if you are unhappy with our shipping services! We will contact you within 48 hours for further assistance.
Best,
Nelle