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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Shoes are low quality and basically are falling apart
I have had to canceled the VIP 4 times because even thought I called to cancel it I WAS STILL BEING CHARGED! I'll call them back and say why am I still being charged & they tell me that they canceled it this time & a refund is on the way but I've been told this 3 other times. Then each time I call they try to force you to make it a credit to your justfab account instead of returning it to your bank account! Please beware & check your account because you may still be charged even though you canceled and don't even know it.
Hello Brittany,
Thank you for sharing your feedback regarding the cancelation of your account. We will be contacting you via email within 48 hours for assistance.
Best,
Nelle
There are no words to say how happy i am with everything i have purchased. Having that credit there so when i need a pair of shoes i can count on that credit. Thank you so much
Hi Celia,
Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!
Best,
Cathy
Just have his quality products at inexpensive prices
Hello Christine,
Wow! Thank you for the positive feedback! We are happy to know that you love all our products. Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
I put an order in over a month and still haven't received my shoes and haven't received any updates and I have tried to email them and got nothing
Hello George,
Thanks for writing a review regarding an order that you haven't received yet. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
The stones on the sandals I purchased are broken and not wearable. Trying to refund or exchange now!
Hello Tiffanie,
Thank you for sharing your feedback regarding the shoes that you received. Your feedback is important for us to hear. We will contact you within 48 hours for further assistance.
Best,
Nelle
Impossible to use my credit. The website won't allow me to use my credits as a payment method! I got the credit from being charged on my credit card and now I can't even use the credit. They are the biggest headache ever and I have a hard time even finding 1 thing that I would bother purchasing.
Hello Carli,
We are sorry to hear if you have a hard time using your credit on the website. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
Be careful about your contract with them. They access to your account with US dollar monthly and then you do not back your money.
Be very cautious to deal with them.
Hello Shayesteh,
Thank you for writing a review! We continuously strive to satisfy our member’s needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
I have been with just fab for a little under four months just fab charged my account and then when I skipped out for the month I were still charge. They were intent that they didn't know and the when speaking to csr they were nasty and rude one of them told me you had the option to continue as a guest instead I told her may I speak with your supervisor she the disconnected the phone. I'm giving this website and. 5 rating be sure to look at your bank account statements. Then with two credits they still wanted me to pay $40 extra dollars to get my shoes sent to me my shoes total up to 75.00. They are an big rip off
Hello Natasha,
Thank you for bringing this concern to our attention! We deeply value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Nelle
I placed an order on 4/28/21 order stopped moving on 5/4 but they made me wait until 5/19 to resend my order. I called because the rep told me they would expedite the replacement order they shipped it as slow as possible. I hope my order eventually gets here but honestly I will never purchase from this company again they do not care about good customer service and happy customers.
Hello Sarah,
Thank you for writing a review. We are sorry to hear if you are unhappy with our shipping services! We will contact you within 48 hours for further assistance.
Best,
Nelle
I ordered some shoes in exchange for what I had that didn't fit. Kept calling after mailing the exchange back, getting the run around that my exchange was still being processed and 1 month later my order was canceled because the item was no longer available. After that I requested a refund and canceled my account but to this day, they are still trying to pull money from my bank account after canceling. I even spoke with someone and told them to stop taking money but it still continues. I will NEVER BUY ANYTHING FROM JUSFAB AGAIN!
Hello Angela,
Thank you for sharing your overall experience with Fabletics! We deeply value your business with us and your feedback is important for us to hear. We will contact you within 48 hours for further assistance.
Best,
Nelle
I ordered some shoes and they never sent me a tracking email. When I went on the website to get help there was nothing there that could help. DO NOT ORDER. ITS A SCAM
Hello Mariah,
We are sorry to hear if you haven't received your package yet. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Nelle
I got shoes from justfab and not 5 hrs later it split from the sole. They wouldn't issue me my full refund so I lost out on $50. They just gave me back $2 & store credit which sucks why would I buy shoes from them again. Cheap shoes at a high price. So canceled my subscription.
Hello,
Thank you for sharing your feedback regarding how the VIP Membership works. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Nelle
I have been very frustrated with the Just Fab website. They have nearly NO customer service available. You can not reach them most of the time. I have "cancelled" my subscription 3 times now(which took hours) and they are STILL charging me 40 dollars a month. Unacceptable. I never leave bad reviews so this shows me how much they are pissing me off.
Hello Sarah,
Thank you for sharing your overall experience with Fabletics! We deeply value your business with us and your feedback is important for us to hear. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Nelle
I order flats from this company, they gave me blisters the first day in wore them. On top of that I signed up for VIP not knowing or realizing they would charge me monthly $39 for it if* I didn't buy a pair of shoes. My understanding of the VIP was for. Just E-mails and updates on sales like most stores. Now i have 8$ to my account, cancelled my VIP. They say I can't use my credit of I cancel my VIP. They suggested I buy shoes. I don't want your cheap A$$ shoes. Sitting here livid, not worth it. Payless is better9
Hello Rachelle,
Thank you for sharing your overall experience with JustFab. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Nelle
I don't want to be on the plan anymore. But I still got changed for at least twice. How do I get my refund back?
Hello Binh,
Thank you for writing a review! We are sorry to hear if you disliked the VIP Membership. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
I ordered shoes for a wedding a month ahead of time and still didn't receive them save yourself a problem shop elsewhere
Hello Latasha,
Thank you for writing a review. We are sorry to hear if you are unhappy with our shipping services! We will contact you within 48 hours for further assistance.
Best,
Nelle
This website simply doesn't work... I had my order cancelled 3 times because they didn't have items in stock (after the order was confirmed). I finally got something to ship on my 4th try. It was stuck in Greenwood, IN from March 10 - May 10. I've now been told they shipped it BACK to the corporate warehouse and now they are suddenly out of stock of the items I ordered? I understood the first three times but how could something be out of stock after it was packaged and "on the way". Customer service blamed it on covid. (I'm sympathetic to all issues developed from covid but you can't blame it for everything- their excuse didn't make logical sense).
Hello Jane,
We are sorry for the overall experience you have encountered with us! For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
Don't shop or use their junk. Except leggins probably don't need a hundred dollars worth of leggins can't add pic of RIP OFF
Hello Sherry,
We are sorry for the negative experience you have encountered, especially with our products. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Nelle
Boots clothes and more they have it fits great looks good easy pay easy orders customers service very nice.
Hello Darlene,
Awesome! Thanks for sharing your great shopping experience with us! Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kaila,
Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle