On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Love the items, but items take too long to arrive. Also had no idea everything comes from China, so now all items have an export tax.
I personally don't feel discounts, styles offered are enough to keep this monthly service. The items are marked full price to then discount. To show 50% off etc. When in reality shouldn't all my items be discounted due to being a member?
It's starting to feel like a scam.
For the cost and what is offered, I can just go to the store and get the same items.
The boot was hard to get on because the zippers wouldn't budge. The Neri pump caused my feet to sweat inside the plastic portion, thus fogging up the shoe.
Hi Isabelle,
We appreciate your feedback on the fit and quality of your purchase! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
Hermosos zapatos y entrega rápida lo único que ya van dos meses que me cobran el VIP que yo nunca pedí y tengo que llamar para que reversen el dinero
Hi Arlyng,
Thanks for giving us a 5-star rating! It's great to know that you are happy with your purchase. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
I always have a good time with justFab ordering! They seem to have the best deals at such a great price.
Hello Aj,
Awesome! Thanks for sharing your great shopping experience with us! Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
The heels were decent but they're not made for long skinny legs! The gladiator heels won't even stay up on my calf's there so big.
Hello Courtney,
Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
I absolutely love, love, love my blue ankle strap heeled strap sandals, fit nicely, and look great on me. If they come in a plain WIDE size then I will another pair that is of a different color.
Hi Bart,
Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!
Best,
Cathy
I ordered my selections and was surprised that the are in great condition and i didnt send any thing back because from wrong size. Thank you.
Hi Anna,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in quality just for you!
Best,
Cathy
It came earlier than expected. They fit great around the waist and hips and drape long and over the legs. Wonderful.
Hello Anne,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle
She were the wrong size I will not be using justfab ever again. Especially with the customer service I needed that girl to do one thing and she kept going around trying to do other things that I wasn't asking for and trying to sell me more thing like just do what I need.
Hi Franches,
Thanks for your effort in writing a review! It is always our goal to provide you with excellent service and it is so sad to know that it was not what you have experienced. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
Was very satisfied, didn't have to wait long for my order.
Hello Brenda,
Thank you for sharing your great experience navigating the website! It makes us delighted to know that you are satisfied with the services we offer! Have a great day!
Best,
Nelle
Great quality and friendly service will come back thank you
Hello Branda,
Great feedback! We always make sure to make beautiful and quality items at a very affordable price just for you!
Best,
Nelle
I love everything I bought, they fit perfectly. Great price points and the shoes arrived in good time.
Hello Uzoamaka,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle
I purchased two pair of boots with JustFab, and I was not able to fit either because of the size of my calf. I returned both pair and was informed that I would receive a credit on my account. When I purchased both pair of boots I was a new customer and was able to use the discount off my first shoe purchase, so I spent around $38.00 on two pair of shoes. I did contact customer service and was informed I could only receive a credit back of the amount I spent, which I thought was unfair. To start I would now have to search for a shoe I would like in the wide calf section, and the selection of shoes are not as appealing. Second, I asked if I would be able to use the promo discount again since I was not able to fully use it the second time, in which I was informed that I could not. I was found this very unfair because technically I didn't use it the first time since I had to send both pair of shoes back. Third after speaking to the rude customer service rep I was informed that I could receive a credit of the dollar amount that I spent, and I never received my credit, so the rep lied to me. I did end up purchasing a new pair of boots with the credit amount that I had, but they were not the boots that I wanted, and I ended up spending my money on a product that I was not pleased with. I did not enjoy my experience with JustFab, and I do encourage you to work on creating a better selection of wide calf boots for your customers.
Hello Alexis,
Thank you for sharing your overall experience with JustFab! We deeply value your business with us and your feedback is important for us to hear. We will contact you within 48 hours for further assistance.
Best,
Nelle
I received the shoes, one is short I wouldn't say
Completely to little I can still put them on but who knows what's gonna happen once I walk in them. The other one is painful between the toes and I always where thong sandals
Hello Ericka,
Thank you for writing a review regarding the quality of our products. We will contact you within 48 hours for further assistance.
Best,
Nelle
I still have not received my purchase and I am very unhappy.
Hello Angela,
Thank you for writing a review! We are sorry to hear if you haven't received your order yet. We will contact you within 48 hours for further assistance.
Best,
Nelle
I loved the purchase. It is true to size it was my first time buy and very happy with my shopping. I would defiantly recommend to buy
Hi Bakul,
We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for!
Best,
Cathy
I never made a purchase under this date. My card keeps being charged every month and I am not happy. This site is nothing but a scam.
Hi Alyssa,
Thanks for your effort in writing a review! We are sad about the negative experience you had with us. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
I did not receive my package! I messaged to try to get more information and they just told me that my package had been delivered and to message my carrier.
Hi Carlen,
Thanks for your effort in writing a review! We are sad about the negative experience you had with your order. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
I was excited to try out JustFab when I first found the site; cute looking clothes at a decent price, why not. However, with every order, the quality just wasn't there. I even had a few items that smelled so bad of chemicals when I opened the package, I didn't even take them out, I just taped them back up and sent them right. I also wasn't happy when i decided to cancel my subscription. I had to call several times to get my account canceled and I couldn't get my money back. The only option to use the money from my returns/and monthly subscription was to order more items. Ummm, no thank you!
Hello Amanda,
Thank you for sharing your overall experience with JustFab! We deeply value your business with us and your feedback is important for us to hear. We will contact you within 48 hours for further assistance.
Best,
Nelle
I ordered 5 pairs that all fit well and were exactly what I thought I was getting. I love just fab!
Hello Erika,
Wow! Thank you so much for showing us some love! We love you too and we're happy to hear that you're satisfied with the quality of our products and services. We always want to create unique designs for our valued members like you!
Best,
Nelle
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Shoes Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Gabrielle,
Thanks for sharing your feedback on our pricing and on your VIP experience! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy