On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
THESE PEOPLE WILL TAKE MONEY FROM YOUR BANK ACCOUNT EVERY MONTH. THERE IS NO DISCLOSURE OF ENROLLING IN SOME KIND OF SUBSCRIPTION ITS JUST A FRONT TO ROB MONEY FROM YOU EVERY MONTH. AND FORGET ABOUT CANCELLING IT, ITS GONE ON 4 MONTHS FOR ME.
Ordered 2 pairs of shoes way too big. Cute but now what?
Hello Amanda,
Thank you for writing a review regarding our sizing. We will contact you within 48 hours for further assistance.
Best,
Nelle
I had to ask the person to cancel my membership so many times because they kept trying to change my mind! Then they became rude when i insisted they cancel my membership.
Hello Brittany,
Thank you for the feedback! We are sorry to hear about the poor service you have experience with the Member Services team. We strive for 100% satisfaction so our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Jane
If I could give zero stars I would. I bought a pair of shoes off here 6 years ago & had no idea what I was getting in to & they have been taking money out of my account every single month for 6 whole years!
Please be aware.
I have no way of getting this money back
Hello Susan,
We sincerely appreciate the feedback you shared! We deeply value your business with us. We've sent you a request on www.sitejabber.com asking for your account information for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request, and we'll be happy to assist you!
Best,
Nelle
I feel Sexxxxy when I wear them and look Sexxxxy with them. And the price 10.00 was in my bracket Thanks
Hi Lisa,
We appreciate your review! We definitely promise great deals and you can surely expect more soon!
Best,
Cathy
I loved my items ordered and I received awesome customer service when one of my packages got lost and had to be resent.
Hi Gwendolyn,
Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!
Best,
Cathy
Everything I purchased so far has been excellent, the style is very unique and not like any other store anywhere. The pricing are in the budget and I am totally satisfied, I recommend it to the world to try this app very outstanding products
Hi Gillian,
Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!
Best,
Cathy
I was able to find good shoes at a cheap price! Will definitely be coming back to shop for more shoes
Hi Christina,
We love your wonderful review! We always want to make your shopping experience as easy as possible and it is a goal met for us knowing that you are satisfied!
Best,
Cathy
I'm writing this review to ask JustFab to update and upgrade their selections. I have LOTS of credit to burn because unbeknownst to me, JustFab kept charging me the monthly credit amount after I thought I had cancelled my membership. Much as I try to find something to buy, I end up not buying anything because the selections are so ho-hum. I've even asked my daughter, sister, and a friend to let me know if there's anything they find interesting, and nobody has taken the bait! That's the ultimate sign that your merchandise needs a breath of something exciting, when people can't even take advantage of "freebies." There's nothing I would love more than to just close this account, but I can't, so now I just keep hitting the "skip this month" button until I use up all my credit.
Hello Carlota,
Thank you for sharing your overall experience with JustFab! We deeply value your business with us and your feedback is important for us to hear. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
I order shoes in a wide size and when they were delivered I never tried them on. When I did actually try them on they are too wide and now I've missed the return date. I'm stuck with two pair of cute shoes that are too wide and I can't wear. I should've tried them on but I just knew they were going to fit like usually but it's Unfortunate. I wish there was more time to send items back for members.
Hello Tierra,
Thank you for writing a review! We are sorry to hear if your shoes didn't fit. We will contact you within 48 hours for further assistance.
Best,
Nelle
As a woman with a larger foot, I appreciate the variety they have for size 10-12 with wide and extra wide options.
Hello Bithja,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle
I have made quite a few shoe purchases from JustFab. The shoes have always fit me perfectly and held up well. Thank you, JustFab, for always giving me great value for my money!
Hello Debra,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle
All sizes I wanted were available. Easy checkout. Fast shipping
Hello Bonnie,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you a seamless shopping experience. Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
I got 2prs of these sneakers.
When they arrived, I realized that they were all plastic-very cheap looking. They are uncomfortable.
Hello Pamela,
We are sorry to hear if you disliked the sneakers that you purchased! Our Member Services team will get in touch with you within 24-48 hours to further assist you.
Best,
Nelle
I have always been please with my purchases. Yes, there are times when things aren't what they should be. But it very rarely happens and when it does, customer service is always ready and willing to step up and resolve any issues that I have had. Returns are free, and easy. I have been a member for years now. I wish they would bring back a few of the styles, You can't find them anywhere else. I have hundreds of shoes! 99.9%of them came from JUSTFAB!
Hello Geriann,
Awesome! Thanks for writing a review! JustFab promises to provide high-quality and affordable products for you as well as an outstanding member service experience. Have a great day!
Best,
Nelle
Super recomendo, material de primeira qualidade! Confortável e super versátil!
Hola Elizabeth,
Gracias por tan maravillosa reseña! Esto nos motiva a hacer mas y prometemos mantener nuestro estandar en tamaño, calidad, precio y estilo solo para usted!
Best,
Nelle
I like the shoes of course, that's why I bought them. But it took about a month for them to get here. Not that I needed then quickly the wait just wasn't expected and I started to think they were lost or I was scammed.
Hello Nyah,
Happy to hear that your concern was taken care of! Apologies once again for the trouble, but happy it all came together in the end.
Best,
Nelle
Everything was fine when I made my order it just took a long time to receive it I believe I had to reorder it I must have lost a package or something
Hello Debra,
Thank you for such a wonderful review! We appreciate your time to share how happy you are with your experience with us. Your satisfaction is what we always aim for. Have a great day!
Best,
Nelle
Easy order and nice products I have not yet been disappointed with anything I've ordered.
Hello Gladys,
Thank you for such a wonderful review! We appreciate your time to share how happy you are with your experience with us. Your satisfaction is what we always aim for. Have a great day!
Best,
Nelle
Everything I have ordered so far has stood up to my expectations.
Hello Diane,
Thank you for such a wonderful review! We appreciate your time to share how happy you are with your experience with us. Your satisfaction is what we always aim for. Have a great day!
Best,
Nelle
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Shoes Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Marilyn,
Thank you for bringing this to our attention! We're sorry for the negative experience you've encountered with JustFab. We value your feedback and we'd like to make things right. We've sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle