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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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They came super fast and I love how the shoes look!
I have ordered 3 separate times 6 pairs of shoes and only 1 pair where wide fit. So I have 5 pair that I can't wear.
Hello Rachel,
Thank you for writing a review! We are sorry to hear if your shoes don't fit well. We will contact you within 48 hours for further assistance.
Best,
Nelle
I like the site I have found different styles of shoes and the prices are great specially with all the sales!
Hello Anita,
Wow! This motivates us to do more and we promise to keep our standard in quality and fit just for you! We always want to create unique designs, new styles, affordable, and high-quality products for our valued members like you!
Best,
Nelle
I had a order one of my outfits was damaged when I received it tried to email them several ways to see if I could get a replacement never received a correct way to contact them
Hello Daneesha,
Thank you for sharing your feedback regarding the product that you purchased. Our Member Services team will get in touch with you within 48 for further assistance.
Best,
Nelle
Perfect fit! I've gotten a lot of compliments on the sandals -- can be dressed up or down!
Hello Caitlin,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle
I ordered them and it took awhile for them to arrive but they were worth the wait, I love them!
Hello Melissa,
Thank you for writing a review! We appreciate you bringing this to our attention and we are sad to know that you are not pleased with our shipping process. We value you as a member and want to make things right! Our Member Services Team will email you within 24-48 hours.
Best,
Chad
So, for me personally, the majority of styles are not for me. I find something every now and again, but is either out of stock already or my size is not available. I do not find that JustFab is worth letting the monthly sub go through. However I have this 3 starts instead of 1 because they do have option to skip a month - which I do dang near ever single month after finding nothing, except recently I actually was able to find something I liked and available in my size, but is first purchase in a year. If it wasn't for the skip a month option, I would have discontinued a long time ago.
Hi Nailah,
We appreciate your feedback on your VIP experience! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
Satisfied customer: what I most enjoy is finding a shoe or sneaker in a size 11. Thank you for making just as many of those sizes as you do the smaller ones. The big feet committee are very appreciative.
Hi Brenda,
Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!
Best,
Cathy
I have been very happy with every item I have purchased. The fit, the price, the descriptions and quality have been spot on.
Hello Angela,
Thank you for taking the time to share your awesome shopping experience with others! We're glad you're enjoying your purchase! We always strive to provide our valued members with the best fit, quality, and affordable products. Come back and check us out soon. Cheers!
Best regards,
Chad
I just got charged for things i didn't want, items took about a month to get to me, & it was a haste to make a return
Hello Ashley,
Thank you for writing a review! We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad
All the shoes purchased so far. I even bought some for my daughter.
Hi Carmen,
We appreciate your review! We definitely promise styles and you can surely expect more soon!
Best,
Cathy
I have ordered countless times from JustFab. My most recent order had 4 shoes, 3 same style but different colored heeled boots and one pair of blush heels. Every order I get brings a smile to my face and something fun to my closet. Their shoes are not only comfortable (something I have definitely noticed as the years have gone by, they just keep getting made better and better and with more support) but also very stylish! My feet are naturally wide and all their shoes fit me amazing. Even some of their normal size shoes fit my wide feet. I'm thankful for a company that is size and shape inclusive with still the same great styles. JustFab is the only place I shop for my shoes!
Hello Caitlin,
Thank you for taking the time to share your awesome shopping experience with others! We're glad you're enjoying your shoes! We always strive to provide our valued members with the best fit, styles, and quality. Come back and check us out soon. Cheers!
Best regards,
Chad
Way to expensive for cheap shoes they are cheap made and I would personally like a refund
Hello Courtney,
Thank you for writing a review! We are continuously striving to satisfy our member's needs as much as possible, especially with products. Our Member Services team will get in touch with you within 24-48 hours to further assist you.
Best,
Dean
Got a pair of sandal for the summer, but wore it one time when it rains unexpectedly, and the bottom of the shoes came off the day after……
Hi Dina,
Thanks for your effort in writing a review! We are sad about the negative experience you had with the quality of your purchase. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
Every shoe and or item of clothing is always on par with my expectations.
Hello Fallon,
Thank you for taking the time to share your awesome shopping experience with others! We're glad you're enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Cheers!
Best regards,
Chad
Just adore my blue loafers I purchased from Justfab.
Hi Robin,
We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for!
Best,
Cathy
I was a VIP member for a couple months and I ordered 3 pairs of shoes, ended up returning one of them and throwing the other two away. It seems like the shoes are made for showcasing and not for actually wearing them, they are totally uncomfortable and I ended up with severe blisters and bruises in my feet. I don't usually write reviews but I feel like I had to so that no one else will experience what I did. It ruined my whole night(and it was my birthday :( ) The thing is you don't understand how bad they are until you actually walk on them and go around with them. Justfab really needs to improve the shoe quality, until then please keep away..
Hello Elena,
We are sorry to hear if are unhappy with our quality. We will contact you within 48 hours for further assistance.
Best,
Nelle
I order one pair of shoes and this company placed me in VIP. That apparently is their rule without my permission. Which means they continue to charge you on your credit card to support their services. What a scam because I could have made these cheap sandels myself. I will be disputing these charges at all cost. By the way their customer service just refer you back to the website. They know there is a super long legal document that allows the company, JustFab, to hide behind. It is all online and how many shoppers have to read a legal document before they order a pair of shoes? How many companies need that if their procedures are legitimate? Beware
Just Beware. *******@yahoo.com
Hello Cheryl,
Thank you for sharing your overall feedback with JustFab. We are sincerely sorry for any inconvenience this may have caused you. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
Do not use this website or sign up to it. We have been charged every month for the past year without our knowledge. When we tried to call costumer service to end our "vip membership", we got hung up on.
Hello Jessica,
Thank you for writing a review! We continuously strive to satisfy our member's needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
I really like the quality of the products but it the return policy is not good as well as the customer service. I am saying this because i had ordered a pair of canvas shoes but the size i ordered was not exactly same, i got one size big shoes. So i tried to contact customer care but they were very late imean the process to contact them was very long, it took me 2 days to get in touch with them.
Hello Sam,
Thank you for sharing your feedback! We are sorry to hear if you are unhappy with our return policies and our customer service. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Nelle
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Emma,
Awesome! We are happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Nelle