From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
Orders 4 pairs, after waiting for weeks for my delivery, tracking # never showed my order being shipped, I was told my order was returned & only 2 pair of the shoes I ordered were now available. It took days to get any direct answer from customer service as the "chat now" is an automated robot who is never helpful. I order from your company for years before taking a short break & never had issues like this. Haven't placed an order since. Still debating if it's worth it
Arrived on time and I was very pleased with the quality of my shoes!
Hello Andree,
Wow! We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. We are glad to know your order arrives early! Enjoy your purchase.
Best,
Nelle
After years of membership with JustFab, I was sad to see that their styles were not as varied as previously shown. The styles of shoes offered are either dramatic colors, unnecessary decor (tassels, fringe, studs, sequins, etc.), or unavailable for purchase. How do you run out of a certain style of shoes and then never restock? Obviously it was a favorite. So sad.
Hello Felicia,
Thank you for writing a review! We are continuously striving to satisfy our member's needs as much as possible, especially with the availability of our products. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
The products I have tried to get have been low quality and poor fitting. I have not been able to use any of my credits because of this. I wanted to cancel the membership but they make it hard to do that
Hello Belle,
We are sorry to hear if you are unhappy with our quality. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
I've purchased lots of shoes from JustFab. The price and product ratio is totally amazing. Please adding more popular-asian styles, so that I would love to continue purchasing.
Hello Angel,
Wonderful! Thanks for sharing your great shopping experience with us! Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
I was very disappointed with the selection of shoes on the entire site. 99.9% of them were hideous! I used to order shoes from just fab all the time so I figured I'd give it a shot again but the style on the entire site is just awful
Hello Danielle,
Thanks for writing a review regarding our styles. We will contact you within 48 hours for further assistance.
Best,
Nelle
I was wanting some replacements for the winter. I got exactly what I was looking for, and super cheap!
Hello Chandra,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle
One of the items was an XS when we ordered an XL. Returning it has been a hassle.
(This is second attempt to edit my review)
OMG! I gave this company a two star rating. When it posts, it says I gave it five stars! What a joke!
Hello Deana,
Thanks for sharing your feedback regarding the wrong size of shoes that you got. Our Member Services team will get in touch with you within 48 for further assistance.
Best,
Nelle
My experience was great as always. Never no issue ordering. My package always arrives on time. I recommend this site to any and everyone who loves a good shopping experience and quality merchandise.
Hello Theresa,
Awesome! We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. We are glad to know your order arrives early! Enjoy your purchase.
Best,
Nelle
Painful shoes - poor quality - cannot generate a Returns receipt
Hello Danielle,
We are sorry to hear if you are uncomfortable with your shoes. We will contact you within 48 hours for further assistance.
Best,
Nelle
Every month just fab takes 39.95 out of my account. With that I can buy a pair of shoes or I can skip it for the month and not have them take the money out. I get free shipping and free return shipping. That's a definite plus. I find most of the shoes you true to size. I only gave them 4 stars instead of 5 because I like sandals that have a slight platform platform and their sandals are completely flat.
Hello Debra,
Thanks for writing a review! We are happy to hear that you are satisfied with our products and services. We will be contacting you via email within 48 hours for assistance.
Best,
Nelle
Just needed a couple of things for a wedding and now I can't get out of the subscription. How do I get out?
Hello Sharon,
Thank you for writing a review! We are sorry to hear if you are unhappy with the VIP Membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
Love the quality of the shoes and the fast shipping
Hello Emily,
Wonderful! Thanks for sharing your great shopping experience with us! Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
Me isieron cargos a mi tarjeta no recomiendo creí que era una página segura
Hola Ana,
Agradecemos que nos informe sobre esto y nos disculpamos sinceramente por cualquier inconveniente que haya tenido con su pedido. Lo valoramos como miembro y queremos hacer las cosas bien! Un representante de nuestro Equipo de Servicios para Miembros le enviara un correo electronico dentro de las 48 horas.
Mejor,
Ivy
One of my packages was lost in the mail. The yoga mat is really nice, though. Light weight, cushy, and plenty large enough for my 5'4" self.
Hello Alveria,
Happy to hear that your concern was taken care of! Apologies once again for the trouble, but happy it all came together in the end.
Best,
Nelle
Dear Just Fab, your shipping should be free when I receive a message, immediately after placing my order, that my item may take an ADDITIONAL 1-2 just to ship. This is above and beyond the estimated 6-14 day span. So hopefully my sister receives her birthday present 4 weeks late at best.
Hello Brooke,
We are sorry to hear if you are unhappy with our shipping. We deeply value your business with us. We've sent you a request on www.sitejabber.com asking for your account information for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request, and we'll be happy to assist you!
Best,
Nelle
I had issues getting through to customer service. My account was placed on hold and I called 4 times to replace my order. Even after being escalated twice I was told to call again. Overall very unhelpful staff. Once you attain the credits you have to maintain membership to use the credits you already paid for. I've spent serval weeks trying to place an order, to only be told to call back multiple times.
Hello Summer,
Thank you for sharing your overall experience with us. We deeply value your business with us. We will contact you within 48 hours for further assistance.
Best,
Nelle
Fast, exact and no complaints really. I ordered shoes, clothing and mask that came looking exactly like the pictures and feeling like the description. The items arrived on time and packaged properly
Hi Stephanel,
Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!
Best,
Cathy
Order # ******* I was charged for both pair of shoes and never received the Danica Loafers size 9. I sent an email and never heard back. It's not even in my order history anymore, which I find strange. I have screen shots of payment, order and delivery confirmations. I was home when the delivery was made and saw the female delivery driver toss the package on my front porch. I went outside to get it but it was only the Eloise contrast camo slip ons. I thought maybe I would get my other pair later, but sadly I never did. I have a credit from forgetting to skip a month and will use it and cancel my membership and unsubscribe.
Hello Dawn,
We are sorry to hear if you were missing an item from your order and you are thinking of canceling your account. We will contact you within 48 hours for further assistance.
Best,
Nelle
The size guide is not accurate per suggestion. Not many options of colour.
Hello Bontu,
Thank you for writing a review regarding our sizes! We will contact you within 48 hours for further assistance.
Best,
Nelle
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Crystal,
Thank you for sharing your feedback regarding your order. Your feedback is important for us to hear. We will contact you within 48 hours for further assistance.
Best,
Nelle