From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
I did not receive my face mask with chain. I called to ask when it would be delivered. I was told it was not in stock. Still have not received my mask and chain.
My order was canceled without me ever being informed. I was a VIP member at the time, so I was getting an additional discount on my order, and after I checked out, I discontinued my membership. Once I realized my order was canceled days later, I was unable to get that discount back. It took me a few days of going back and forth with several representatives to place my order because (1) not all of my member credits were being applied and (2) I was told I would receive a 50% off coupon on the most expensive item in my cart, which never actually happened. I was so done dealing with this situation that I didn't even care about the discount not being applied at that point. I just wanted this mess to be over with. To be fair, the representatives were responsive, kind, and patient with me so I do not blame them, but it was definitely by far the worst experience I've ever had with online ordering. This is the only negative review I have ever given a company in my life, but I am very frustrated with the experience I had so I do not plan on buying anything from here in the future.
Hello Bailey,
Thank you for sharing your overall shopping experience with us. We continuously strive to satisfy our member's needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
I received a double order. I dont like that you lose your money if you dont spend it. The discounts are super confusing.
Hello Jennifer,
Thank you for sharing your feedback regarding the double order you received. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
Bought a jogger and shirt set. Both are very comfortable. Wore the top while traveling and it was the best.
Hello Judith,
Awesome! We are happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Nelle
I wish the return process was easier. It's a nightmare. I've ordered two different times and both times I've gotten a pair of shoes that I didn't order and that aren't even my size.
Hello Erika,
We are sorry to hear if you are unhappy with our return policy. Our Member Services team will get in touch with you within 48 for further assistance.
Best,
Nelle
I received an email that the order was delivered, but I never received the order. Someone else is probably wearing my shoes.
Hello Jeannette,
We are sorry to hear that you did not receive your shoes. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
Edit* I was under the impression that I was never refunded for two pairs of shoes I bought -because after reaching out I wasn't acknowledged until I left a low review. Needless to say, the issue has been resolved.
Hello Renee,
Thank you for writing a review regarding your returned item. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
They are not clear about taking $40 from your account each month! … I asked them to stop and they're still doing it! Don't do anything with company!
Hello Brittney,
Thank you for writing a review! We continuously strive to satisfy our member's needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
Shopping at JustFab always makes me smile. The styles, prices and quick shipping brings me back to shop often.
Hello Eloise,
Thank you for the positive feedback! We are happy to know that you love all our products. This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle
Shoes broke after 1 time wearing I emailed twice and no response
Hello Judi,
We are sorry to hear if your shoes were broken after the first time wearing them. We will contact you within 48 hours for further assistance.
Best,
Nelle
Ordered a pair of shoes months ago and did not know about the monthly charges until 2 months after and had already paid twice. As someone with social anxiety and absolutely hate speaking over phone it makes it hard to cancel the subscription so I don't have to get charged every month, wish they would just change it and give you the option to just press a button to cancel. Guess i have to keep reminding myself to 'skip the month' every month instead..
Hi Emilie,
Thanks for your effort in writing a review of our VIP program! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
I have been skipping a month for a while becasue I just don't have the funds to pay $39.99 each month. But they keep charging and when I call, they say it will be refunded in 7-10 business days. I need that $39.99 for food and I have to wait 7-10 days to get my money back.
Finally, to close my account, I decided to use up my credits (accured before the pandemic) and the shipments are getting lost.
They used to be so good way back in 2015 - the service and quality of goods has gone done steadily. I can't wait to close my account and I have been a member since 2013. Shame on you Justfab! Did not receive either shipment. When I called them, they said to call back on Monday.
Hello Sarita,
We are sorry to hear if you keep missing your package. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
I ordered the first pair of shoes for $5. The sole was unstuck in a couple days. Ok. My husband has fixed it. Not big deal for $5, right? But in two months I discovered they charged me $39.95 every month for VIP membership which I didn't sign for! I was able to refund the second payment and cancel that VIP. But anyway It looked like I paid more than $40 for cheap shoes. Be careful people.
Hello Valeriia,
We're sorry to hear that you are dissatisfied with our products' quality. Your feedback is essential, and we would like to address this as quickly as possible. Our Member Services team will email you within 48 hours.
Best,
Bella
Only one item actually fits true to size and it was for my daughter. Unfortunately, the pair of shoes that fit her broke within 2 weeks
Hello Aspen,
Thank you for writing a review! We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad
I have forgotten to skip months by the 5th so I have been charged which is fair. However, being charged $50 each month and then seeing items priced from $20-30 regularly is infuriating.
In addition, a number of items are cheaply made. Many items I have purchased I have returned because of the poor quality. I can't cancel my membership because I have 7 credits and I don't want to be out the money. Buyer be warned.
Hello Abbie,
Thank you for the feedback! We are sorry to hear that we have disappointed you with our product and services. We are continuously striving to satisfy our member's needs as much as possible so we will be reaching out to you within 24-48 hours for further assistance.
Best,
Jane
Great ordering experience. I needed to return the shoes that were too small. I used JustFab's shipping label. I never received a credit, refund or replacement. Just lost my money.
Hello Artavia,
Thank you for writing a review! We are sorry to hear about your negative experience with your return. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you within 24-48 hours.
Best,
Chad
Gorgeous shoes at a gorgeous price. Seriously can't go wrong!
Hello Em,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle
Excellent I was never disappointed by anything I ordered, or the help I received. Perhaps at another time I will reconsider being a VIP it was great. Thank you a #MzfabulousMcIntyre
Hello Mareeta,
Thanks for writing a review! JustFab promises to provide high-quality and affordable products for you as well as an outstanding member service experience. Have a great day!
Best,
Nelle
I received my shoes & am happy with them however, I would just like to let everyone know who shops with justfab or is thinking of shopping with justfab not to sign up for any type of membership, or vip membership. Their contact information is false in every aspect, their is absolutely no way to contact any one about cancellation. Their phone number is a scam number that will take you through a series of questions about life insurance, rodent extermination etc, their online support lets you connect with a person they send you two automated messages then you have no way to submit a response, they will respond on Facebook messenger up until you'd like to cancel & then refer you to their scam phone number. If anyone else is having this issue this is what I recommend, first I called and filed a dispute with my bank. Then I looked up the number for shoe dazzle, at first the lady told me that I had no vip membership with them, however their company works with justfab and they are able to cancel your membership right there on the phone through shoe dazzle. (I was able to cancel upon bringing this to the customer service ladies attention) however she already knew this and was trying to find away around my cancellation, then kept offering me different deals to continue membership! I definitely see a lawsuit in justfabs future! Hopefully this helps I'm sure hundreds of others unhappy with their false sense of advertisement.
JustFab Seriously if you want to stay in business I recommend fixing this immediately.
Hello Halei,
Thank you for sharing your overall experience with JustFab. We deeply value your business with us and we'd like to make it up to you. We'll get in touch with you within 24-48 hours and get this resolved as soon as possible.
Best,
Nelle
I logged on to skip last month's subscription & while everything indicated my request had been processed, I was charged anyway. I have not made a purchase in months as quality of products seems to have depreciated since I first signed up.
Hello Kristin,
Thank you for writing a review! We continuously strive to satisfy our member's needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lacey,
We are sorry to hear if you're missing some items. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle