From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
Biggest scam ever. My daughter thought she was purchasing clothes. Next thing you know we have a membership. Most clothing not available. Very difficult to cancel. Would never recommend. Scamming young girls
I like to order on your wed site better then others because I get my orders much quicker.
Hello Jacqueline,
Awesome! We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. We are glad to know your order arrives early! Enjoy your purchase.
Best,
Nelle
Love the leggings I purchased from JustFab. They are so comfortable and at a great price.
Hello Deb,
Thank you for the positive feedback! We are happy to know that you love our products and services!
Best,
Jane
I used my VIP status to purchase a gift for my daughter in laws birthday. I was very pleased with my purchase and so was my daughter in law.
Hello Jeanette,
Thank you for the positive feedback! We are happy to know that you love all our products. This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle
Got a size 6 and I don't think even someone with a size 9 could fit into them!
Hello Breanna,
We are sorry to hear if your item didn't fit. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
Great granddaughters were very happy. They were the hit at school. I would purchase the clothing again. Fab is great for young children. Thank you
Hello Shirley,
Awesome! We are glad to hear that your grandaughters loved your purchase! We will make sure to continuously create a unique style, high-quality products that suit the needs of our valued members like you!
Best,
Nelle
Fit perfectly can't wait to see how fall selection will look.
Hello Denisha,
Thank you for the positive feedback! We are happy to know that you love all our products. This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle
I have gotten some great deals on stylish footwear. Also if there are ever any issues with size or fit, they will quickly exchange your items.
Hi Rachel,
We love your wonderful review! It is always our goal to serve you the best we can and we are glad to know that we delivered.
Best,
Cathy
I ordered some adorable pink heels, with a bow on the side. They are the CUTEST!
BUT the second you step onto laminate flooring, or anything else slick/smooth, you slip and could easily fall over! The material on the bottom of the heel part of the shoe is plastic and has absolutely no grip. THE SHOES WERE DANGEROUS TO WALK IN BECAUSE THEY WERE SO SLIPPERY!
Wish I could get my money back!
Hi Alanna,
We appreciate your feedback on the quality of your purchase! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
Was on time and they really fit. I love the Styles and price is ok sometimes. Love the clearance sale
Hi Bessie,
We appreciate your review! We definitely promise great deals and styles. You can surely expect more soon!
Best,
Cathy
I have had a few hits from justfab, but I have many more misses. Sizing is inconsistent in both clothing and shoes. Items received are not necessarily what is pictured. The quality of the products are mainly not great, I wouldn't say the worst ever. Customer service is awful and seriously not helpful at all.
Hello Denise,
Thank you for writing a review! We are continuously striving to satisfy our member's needs as much as possible, especially with our products and services. Our Member Services team will get in touch with you within 24-48 hours to further assist you.
Best,
Dean
I ordered a beautiful cream blazer and gray coat. Both were well made and beautiful. Unfortunately I ordered the wrong size and couldn't return them because they were on sale.
Hi Pamela,
We appreciate your feedback on your shopping experience with us! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
First haven't seen anything that I've liked in months finally find something decent and it never shows up. Then I was supposed to get my money back and account closed but I KEEP getting charged
Hello Katie,
Thank you for making a review and for bringing this to our attention. I have recently read over your review and I am sad to hear that you had an unpleasant experience with us. I'll make sure to share your feedback with our appropriate team! Your feedback helps us know what we can do better.
Best,
Clark
I purchased 3 pairs & all fit perfectly. Reading the reviews I purchased a half size larger & was glad I did.
Hello Jennifer,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle
I order 2 pairs of shoes and pair of jeans and only got one pair. I contacted customer service and they ask me to email a picture of what I got so I did and never heard back.
Hello Edith,
Thank you for sharing your feedback! We are sorry to hear if you never got the other pair of shoes that you purchased. For further assistance, our Member Services team will get in touch with you within 48 hours.
Best,
Nelle
My sandals were very sloppy… one was way bigger than the other… poorly made
Hello Mary,
Thank you for writing a review! We are sad to know that you are not happy with our products. We will contact you within 48 hours for further assistance.
Best,
Nelle
Amazing experience from start to finish from ease of ordering, quickness of delivery and quality of product! I love everything about my Justfab experience
Hello Katy,
Wow! Thank you for sharing your wonderful shopping experience with us! We put member experience and satisfaction our priority, and your review reaffirms the hard work we put in every day. Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from. Thank you for showing us some love!
Best,
Nelle
I bought a pair of boots and I liked the service and the product
Hello Camila,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Nelle
The shoes are cute and I love everything about them, but they are just too small. I have big feet. And I wear a size 12 and the shoes that are sold don't fit true to size. I wish that the shoes were not cut so small and I had more options.
Hello Chynna,
Thank you for sharing your feedback regarding our product sizing. We will contact you within 48 hours for further assistance.
Best,
Nelle
I have been a client of Justfab for around 7 years. The prices are good and the sales are great!
Hello Genoveva,
Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!
Best,
Nelle
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kathy,
Thank you for writing a review regarding our products and services. We will contact you within 48 hours for further assistance.
Best,
Nelle