From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
I ordered online with partial credit and the remainder of payment on my Visa card. The process was easy and the delivery was on time!
Amazing quality, cheap unbeatable pricing. I would recommend and say I would buy again!
Hello Cassie,
Thank you for the positive feedback! We are happy to know that you love all our products. This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle
They are hot sexy shoes. Spike heel. Love them! So does my man. Can't wait to wear them a lot.
Hello Kristin,
Awesome! We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Rest assured we will continuously create more sizes and the highest quality products to choose from. Have a great day!
Best,
Nelle
I have never NOT had an issue when placing an order. The website shows sales then doesn't reflect when checking out. They said they would not honour the website pricing as the promo was over... THEN TAKE IT OFF THE WEBSITE! Spent 45 minutes on chat with no resolve. DON'T WASTE YOUR TIME OR MONEY!
Hello Jennifer,
Thank you for writing a review! We deeply value your business with us. We've sent you a request on www.sitejabber.com asking for your account information for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request, and we'll be happy to assist you!
Best,
Nelle
Great service. I love my product, the website was very easy to use
Hello Jessy,
Awesome! Thanks for sharing your great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
The first month was great - got two pairs of shoes.
However, at the moment, I did not calculate it would be = to ($39.95 x 12 = $479.40/yr) ALMOST $500/yr! Now that I have I want to cancel, BUT NO WAY TO DO SO‼
I have NO WAY TO REACH YOU
I can't spend $40/mo if there is nothing I like.
PLZ CANCEL my subscription!
STOP MY SUBSCRIPTION
I WANT TO CANCEL ‼‼‼‼ MY SUBSCRIPTION.
STOP My Subscription ‼‼‼
What do I have to do to get your attention ⁉
THERE IS NO WAY TO REACH YOU!
1) Please CANCEL MY SUBSCRIPTION
2) PLEASE CONFIRM RECEIPT OF THIS EMAIL‼
PLEASE CONFIRM YOU HAVE CANCELLED MY SUBSCRIPTION‼‼‼
Dr Davidovski
Really pissed!
*******@hotmail.com
Hello Florence,
Thank you for writing a review! We continuously strive to satisfy our member's needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
You guys didn't help me AT ALL when my shoes were "delivered" and I couldn't find them anywhere. I even had called the company that sends out the shoes and they sucked too. You both suck. Cute shoes on website but sh*tty service. Too bad i don't know how cute the shoes really are since they never came even though the tracking said it did.
Hello Elsa,
Thank you for sharing your feedback regarding our shipping services. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
Don't get me wrong they are cute shoes but one pair i got for the color and then it was not what I expected, still like them though. Another pair made me bleed from rubbing and so i can only wear them with tall sock which is not always cute and other pair which just not what I actually wanted. Other then that they seem like good shoes.
Hello Kayleen,
Thanks for writing a review regarding our products. We will contact you within 48 hours for further assistance.
Best,
Nelle
Sizes WAYYYY OFF!
This is the WORST thing I ever got tricked into doing! I have all these stupid monthly fees/'credits' that I hate to lose, but what good do they do if the shoes aren't even sized right?!?! I don't have time for a monthly craps shoot! No time to be returning stuff every month! HATE THIS PROGRAM! I don't even want to give it 1 star!
Hello Corinna,
Thank you for writing a review regarding our sizing and how the VIP Membership works. Our Member Services team will get in touch with you within 48 for further assistance.
Best,
Nelle
I ordered wide sandals because I had wide feet and they were huge but I sent them back and ordered regular width of the same sandal and they're tight and somewhat hard to put on
Hello Jasmine,
Thank you for sharing your feedback regarding our sizing! For further assistance, our Member Services team will get in touch with you within 48 hours.
Best,
Nelle
I never received my heels and I wasted money on it
Hello Brianna,
Thank you for writing a review! We are sorry to hear if you did not get your shoes. We will contact you within 48 hours for further assistance.
Best,
Nelle
It was a good experience very good quality in the merchandise
Hello Carmen,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle
The shoes ordered looked good on the site, however when I purchased them, I didn't really like the way it fitted me. The materials the shoes are made are durable and of good quality. Nonetheless, I still like the shoes.
Hello Camille,
Thank you for the positive feedback! We are happy to know that you love all our products. This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle
Every shoe that I've ordered has been either too big, too tight or hurts the ball of my foot due to lack of shoe cushioning. I'm going to cancel my subscription because the quality of the shoes is poor. Don't get me wrong the shoes are cute but sizes and fit are inconsistent.
Hello Jaivonna,
Thank you for sharing your feedback regarding the shoes that you ordered. For further assistance, our Member Services team will get in touch with you within 48 hours.
Best,
Nelle
I bought 3 booties this order which they all have no cushion for the foot and there's a lot of glue marks on some of the boots. The sandals broke the first two hours of wearing them.
Hello Alanna,
Thank you for writing a review! We are continuously striving to satisfy our member's needs as much as possible, especially with the quality of our products. Our Member Services team will get in touch with you within 24-48 hours to further assist you.
Best,
Dean
I bought an article from Just fab for only 13.95€. I was shocked when JustFab decided to deduct from my account 39.95€. For two months and upto today nobody in this company has cared to refund my money back. I tried to call but I only got a rude person on the phone. Please keep away from this company. They will only make you sad and disappointed. Just fab should stop luring people into their fake VIP scheme. Other online shops are thriving without such deceptive schemes. What is the use of collecting money from customers through fraudulent schemes and then killing your reputation.
Hello Norah,
We sincerely appreciate the feedback you shared! Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
If i could rate this web sight negative starts I would. Anyway I'm a broke college student and just fab came up as an advertisement and that if you sign up for a membership you get your first pair of shoes for 10$ so, that sounds like a good deal right? NO wrong because then your automatically paying 39.99 a MONTH if you don't make a purchase with them or hit the skip button EVERY MONTH. It does not clearly state this anywhere, so they are basically stealing money from all of there costumers. So in my opinion this web sight is a POS. -1/10 recommend <3
Hi Kyra,
Thanks for your effort in writing a review! We are sad about the negative experience you had with our VIP program. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
I've been with JustFab for years… just placed a fairly large order due to an awesome sale they were having and today I was informed that the order was cancelled because they need to verify everything in my account and the order to avoid fraud… Fine. You'd think after that my order would be reprocessed and shipped once everything clears, right? Nope… they will be sending me an email informing me they cancelled and then I will be refunded… that's it. They literally cancelled my order because it was too big & expect me to repurchase everything now that the sale is over and everything is full price… these people are disgusting and I'm done.
Hello Kasi,
Thank you for writing a review! We are sorry to hear if your order got canceled. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
I made an account with just fab not knowing I was getting a membership. I am a stay at home mom with no job and they charged my account $40 completely ripping me off. They took $40 of the remaining $60 i had in my bank account so thanks just fab. Now i have no money for necessities. Not only did they rip me off but you're also not able to just cancel your membership through the app or website. You have to call them personally just to receive $hitty customer services and no help at all. Absolutely awful and do not recommend buying anything from this site.
Hello Christian,
Thank you for writing a review! We continuously strive to satisfy our member's needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
Really good service and shoes, I have loved every purchase I have done!
Hello Brigit,
We couldn't be any happier with this lovely feedback! Thank you for such an excellent review. We appreciate your time to share how satisfied you are with our products. We hope you have a nice day!
Best,
Nelle
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lisa,
Awesome! Thanks for sharing your great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle