From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
Very good product. Very good site. Very good looking
Everything about ordering from JustFab is great. Price, quality and ease of ordering. I love it!
Hello Janette,
Thank you for taking the time to share your awesome shopping experience with others! We're glad you're enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Cheers!
Best regards,
Chad
You charged me money without a purchase. Cancel my account.
Hi Claudia,
We appreciate your feedback on our VIP subscription! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
Just Fab asks you to sign up and get the first pair of shoes for $10, which is amazing, but what they don't tell you is that they will take money out of your bank account without you knowing, and they make opting out of the option hidden and not known, forcing their costumers to buy shoes every month. Not every woman buys that many shoes. So get rid of that option and let us buy shoes on our terms, not having to remember when to opt out on every month
Hello Rasha,
We are sorry to hear that you're unhappy with how our VIP membership program works. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Bella
Love the boots but have not tried them all on yet. The grey slouch boots have gotten many compliments and they are very comfortable, may have to get a back up pair just to be safe! The shipping was pretty quick too!
Hello Cheryl,
Thank you for such an excellent review. We are happy to know that you love your purchase and received it on time. Thank you so much for such lovely feedback!
Best,
Bella
Truly the worst possible experience possible. I skipped the month and was charged anyways. I reached out to customer service via phone which the lines are disconnected, then over Facebook to which I received no reply, and on Instagram my comments were HIDDEN from other users. Absolutely horrible. I had to cancel my credit card to prevent future charges. I would absolutely discourage anyone from ever purchasing from them.
Hello Cassandra,
We're sorry to hear you had such a frustrating experience. Your feedback about the 'Skip the Month' oprion is important! We would like to address this as quickly as possible. Our Member Services team will email you within 48 hours to further assist you.
Best,
Zeth
I AM SO PLEASED WITH THIS COMPANY. I LOVE THE SHOES, AND I AM GOING TO TRY SOME OF THE OUTFITS. MY ORDER ARRIVED WHEN EXPECTED, AND THIS HAS HAPPENED ON ALL OF MY ORDERS. EVERYTHING WAS IN THE PACKAGE, AND NOTHING WAS DAMAGED. I WOULD HOPE TO GET AN OPPORTUNITY TO MODEL A PAIR OF SHOES OR OUTFIT ONE DAY ON YOUR WEBSITE.
THANK YOU FOR YOUR TIMELY PROCESSING. I LOOK FORWARD TO CONTINUING SHOPPING WITH JUST FAB. BECAUSE IT IS "JUST FABULOUS"
Hi Dawna,
Thank you for such a wonderful review! This motivates us to do more and you can surely expect more from us soon!
Best,
Cathy
I got the wrong size and wanted to return the boots but there was no return label.
Hi Sonya,
We appreciate your feedback on the item you got! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
The box was crushed and the shirt material was cheap
Hello Joy,
We're sorry to hear that you are dissatisfied with our products' quality. Your feedback is essential, and we would like to address this as quickly as possible. Our Member Services team will email you within 48 hours.
Best,
Bella
It's been pretty still a little confused about the sizes, I didn't know know about cave size it's been awhile since I bought boots like yours, I go to order a knew pair with the credit cause I don't want to lose that and when I went to the check out which I couldn't find anyway my total didn't show on there plus I was told I could get the first pair for 10 dollars, I didn't know if it has to be the ones that are marked 10 dollars thanks but I really enjoy the new updates thank you
Hello Maureen,
Thank you for writing a review! We are sorry to hear about your negative experience with our products and website. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you within 24-48 hours.
Best,
Chad
They have a whole section of "plus size" but their size guide is inaccurate, they do not hold any actual plus size. Claim to go to a 3x but their 3x is a normal American 1x. Their options are not good. Besides the issue of plus size I got a purse from them and it does not latch correctly and is pilling after less than a month and it was very expensive. I tried to cancel my account and it said I did but then charged me anyways the next month. I put in a contact me help email and no one ever got back to me. Their shoes are fine, but the size guide is also not correct. Don't try to return stuff its not worth it because they say the shoes are damaged, because the box looks damaged. (which is how it is delivered everytime) Don't waste your money farther than the 10 dollar any pair. Delete your account immediately after.
Hello Elizabeth,
Thank you for the feedback! We are sorry to hear that we have disappointed you with our product and services. We are continuously striving to satisfy our member's needs as much as possible so we will be reaching out to you within 24-48 hours for further assistance.
Best,
Jane
Did not receive my last order of two pairs of shoes. I have at least 10 credits that cost about $40 each on a monthly subscription automatically deducted from my account. However, I must buy and pay for at least one pair of shoes to receive the second pair using the 10 credits (10 pair already) already previously paid for. Been a member for over 2 years but biggest rip off. Cheap shoe quality.
Hello Tonya,
We deeply value your business with us and your feedback is important for us. We're sorry to hear that you had trouble using credits. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Zeth
Very good? I enjoy the ease and I love the selections and fix
Hello Terri,
Wow! Thank you for such an excellent review. We appreciate your time sharing how satisfied you are with the selections we offer. That is what we always aim for, your satisfaction.
Best,
Bella
I bought boots from JustFab and within 3 wears they're creased and ruined. I haven't even broken them in and they look 3 years old. I also tried to cancel my subscription and the person I spoke to said I was unable to.
Hi Nevaeh,
Thanks for your effort in writing a review! We are sad about the negative experience you had with us. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
I got the wrong shoe! Normally I have no complaints but the shoes I received weren't what I expected.
Hi Sharon,
We appreciate your feedback on the items you received! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
Wore the cute heels a few days ago, the front part chipped and peeled like crazy after one wear (I walked a grand total of maybe 700 steps in them in total).
I tried Justfab for the first time about ten years ago and I still have one of those pairs of boots (it has literally lasted that long without damage even with extensive use).
The products have just gotten crazy, crazy cheap it seems...
Hello Beth,
Thank you for writing a review! We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad
The shoes that I ordered were never received. I received three pairs of shoes that I did not order in sizes that were not the sizes that I ordered and not in the styles that I requested. These were gifts for my granddaughter, and it was such a hassle that she just ended up giving them away. She was very dissappointed, as was I.
Hi Jennifer,
We appreciate your feedback on the items you received! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
I paid for the monthly plan. 39.95, and then tried to shop of black Friday. Cannoy combine BF deal with "credit". Basically they held my cash ransom, so instead of paying with credit for the shoes I had to pay $10 plus my whole $40.
Hello Jess,
Thank you for writing a review! We are sad to know that you are not pleased with how our credit system works. We value you as a customer and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad
I request that you please send me more details or an explanation to my email address. Thank you!
Hello Renelda,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with JustFab. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to assist you.
Best,
Zeth
I absolutely love being a vip member with my store credits I get a lot of amazing clothes and shoes at amazing can't beat prices and no shipping cost
Hi Karen,
Thank you for such a wonderful review and loyalty! You can expect more styles on the website soon!
Best,
Cathy
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Isabelle,
Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!
Best,
Cathy