From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
I love the look of the boots but me being me I didn't try them on when I received them and they are too small.
Me gusta comprar aquí ya que los productos son buenos
Hola Ericka,
Gracias por tomarse el tiempo para compartir su increible experiencia de compra con los demas! Nos alegra que este disfrutando de su compra! Siempre nos esforzamos por brindarles a nuestros valiosos miembros los mejores estilos y calidad. Vuelve y visitanos pronto. Salud!
Atentamente,
Chad
I don't get the package and I sent an email no reply and am like it fine. After that you start keeping money from my account every month 39.95 3 times now. I sent any email again yesterday no reply again
Hi Mariam,
We appreciate your feedback on your experience when you contacted us! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
I have been really happy with the selection, sales prices and comfort of the shoes purchased from JustFab. The fashionista in me is happy, but my wallet is more empty.
Hi Allyson,
We appreciate your wonderful review! It's great to know that you love the variety of styles that we have made available to you. You can surely expect more soon!
Best,
Cathy
The selection of shows are not what I thought they'd be. It would be nice to have a better selection of shoes. I'll be canceling my subscription.
Hello Karina,
Thanks for sending your review! We would like to discuss further the availability of our products. Our Member Services team will be contacting you within 48 hours.
Best,
Zeth
Fast delivery. All 5 pair of my size 12 boots fit perfectly. Love being a VIP member!
Hello Yolanda,
Thank you so much for your feedback! We are happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Made a purchase in beginning of October, by mid-December I had still not received my purchase. Had to contact customer service to just get a refund and cancel my membership.
Hello Akira,
Thank you for the feedback! We are sorry to hear about the inconvenience you have experienced concerning our shipping service. Your feedback is important, and we would like to make things right. Our Member Services Team will be in touch within 48 hours.
Best,
Jane
I purchased the correct size size 9 (USA) yet found that they were to tight, which was extremely disappointing because I loved the shoes.
Hello Hazel,
Thanks for sending your review! Your feedback about our product sizing is important! We would like to address this as quickly as possible. Our Member Services team will email you within 48 hours to further assist you.
Best,
Zeth
Communication issue Packages were delivered to an old address four times each time I had to fight with your company that you said you changed the address I gave up on the last one I still never received it you guys treated it like I was just a customer and I have been with your company for over seven years pay the fee every month without any questions and I felt like I was treated like a new customer Or I'm just a small fish in your big sea
Hello Taresa,
Thank you for the feedback! We are sorry to hear about the poor service you have experienced with the Member Services team. We strive for 100% satisfaction so our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Jane
Excelente servicio y perfumes de calidad confianza plena
Hola Papa Noel,
Gracias por compartir su maravillosa experiencia con nosotros! Estamos felices de que este disfrutando de nuestros productos y satisfecho con la calidad de nuestros articulos! Que tus dias sean increibles!
Mejor
Jane
I loved the shoes themselves. Cute, fit well and comfortable. However, after wearing twice, they began to crack and peel.
Hi Nicole,
We appreciate your feedback on the fit and quality of your purchase! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
My package was lost in transit and never reached a lasership facility and justfab was very unhelpful in providing me with options on what to do next pertaining receiving a refund. The package had stayed in the same status for well over the 6-15 day shipping guarantee and justfab still tried to sell the pathetic package Xcode that the package was delayed when it literally hadn't changed status for more than 12 days. I will not be shopping from justfab again
Hello Madelyne,
Thank you for the feedback! We are sorry to hear about the inconvenience you have experienced concerning our shipping service. Your feedback is important, and we would like to make things right. Our Member Services Team will be in touch within 48 hours.
Best,
Jane
I bought a pair of boots that to this day months later I never received. I ended up calling and I got a refund but I really wanted the beautiful heel boots and now I don't really trust the company.
Hi Liberty,
We appreciate your feedback on your shopping experience with us! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
I ordered my shoes too big, I called and was able to exchange them for the right size.
Hi Michelle,
We love your wonderful review! It is always our goal to serve you the best we can and we are glad to know that we delivered.
Best,
Cathy
The leggings are already coming apart. Very disappointed.
Hello Stacey,
Your feedback about the quality of our products is important, and we would like to address this as quickly as possible. Our Member Services team will email you within 48 hours to assist you with your membership concerns.
Best,
Zeth
I bought a pair of combat boots that had hardware on the top where the laces go through & I wore them maybe 3 times & the hardware started popping off. I went to get an exchange but they were out of stock... was only going to get $10.81 back for the refund so I decided to keep them & I used gorilla glue to glue the hardware back on. I've now had to glue 3 pieces of the hardware. Not very good quality if you only wear it 3 times & it falls apart.
Hello Autumn,
Thank you for the feedback! We are sorry to hear that you are dissatisfied with the quality of the item. We will be contacting you within 24-48 hours to help you further.
Best,
Jane
I have had a membership for a few years now and the only reason I still have it is because I need to use all my membership points up before canceling. I have ordered several times to try to use all my points but end up sending 90% back due to inaccurate sizing and poor quality. It is very inconvenient to have to continue to send back and reorder just so I don't lose all my money. Styles are pretty lame in the clothing area. Lacking fashion sense. I can't wait to be done with this membership.
Hi Misty,
Thanks for your effort in writing a review! We are sad about the negative experience you had with us. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
I cancelled before the 5th so I don't understand why I was charged.
Hello Maggie,
We're sorry to hear that you had trouble skipping your month. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Bella
Easy ordering/checkout process. Received items within a few days of ordering.
Hi Stephanie,
We love your wonderful review! We always want to make your shopping experience as easy as possible and it is a goal met for us knowing that you are satisfied!
Best,
Cathy
I APPARENTLY BOUGHT $39 DOLLARS WORTH OF SOMETHING. I DID NOT BUY ANYTHING. I DONT EVEN KNOW WHAT IT IS! YOU BETTER CANCEL MY ORDER.
Hello Felicity,
Thank you for the feedback! We appreciate you for letting us know about your concern with an order that you did not placed. Your feedback is important, and we would like to make things right. Our Member Services Team will be in touch within 48 hours.
Best,
Jane
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Melissa,
Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you within 48 hours to assist you with your membership concerns.
Best,
Zeth