From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
I got a complete different boot then what I ordered
Boots creased in multiple places after one wear. Would like to also be informed of when to cancel the payment each month for membership because i don't want to pay.
Hello Mariam,
Your feedback about the quality of our product is important, and we would like to address this as quickly as possible. Our Member Services team will email you within 48 hours to assist you with your membership concerns.
Best,
Zeth
I called in after having issues trying to return items, exchange items and missing items from 3 different orders. Your staff member Rio was great! Fixed everything and setup a painless experience for me.
He is a keeper for sure.
Hello Judith,
We strive to provide all our members with excellent service! We feel great that we were able to provide you with an awesome experience. Thanks for the amazing review!
Best,
Jane
I love the boots that I ordered. They came right on time for a fabulous girls night out. I have no problems with Jusfab and will definitely order again.
Hi Marsha,
Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!
Best,
Cathy
Hi I never did receive my boots yet and I am still getting charged on my bank account. So unfair.
Hi Alvee,
Thanks for your effort in writing a review! We are sad about the negative experience you had with us. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
The app is so buggy. Scroll doesn't work, always brings you up to the top. Things dont load. Trying to edit the cart is a nightmare. Annoying trying to figure out pricing and how the discount work, the descriptions aren't clear.
Hello Natalie,
We're sorry to hear that you had trouble using our app/website. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Zeth
Every order was very rewarding and on point and no problems.
Hello Amethyst,
Wow! Thank you for sharing your incredible experience with us. That is what we always aim for your satisfaction!
Best,
Bella
Quality of the clothes were better than expected and arrived early
Hello Tabitha,
On behalf of all of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Cheers!
Best regards,
Chad
I am seeing money getting taken from my account but i have not purchased anything in months.
Hi Lindsey,
We appreciate your feedback on your VIP subscription! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
Loved my shopping experience and the great deal i got... Fisrt time ordering so didnt knew if the sizing was "true to size" so i ended up getting two pairs of beautiful shoes but WAY too big... :(
Hello Any,
Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you within 48 hours to assist you with your membership concerns.
Best,
Zeth
I did not sign up for VIP, but that amount was taken out of my account and a credit was added. When I go to use the credit just so I can be done with it all, the credit doesn't even cover the whole price of the shoes. I refuse to pay extra due to something not caused by me or requested of me! I just want to use the credit and end it all! I feel you should come up with a better option!
Hi Lakeita,
We appreciate your feedback on our credit policy! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
I am trying to change my password in order to purchase what is in my shopping cart however I am stuck in a loop and I am not able to complete my order. I am very disasstified and I would like to use my remaining credits, etc. and then stop my membership. Please help me out.
Hello Meredith,
We're sorry to hear that you had trouble using our website while placing your order. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Zeth
Had to return and it was super easy. They switched the product pretty quickly.
Hello Nealy,
Thank you for the wonderful review and for taking the time to share your awesome shopping experience with others! Our priority is customer service and we are ecstatic that we met that mark! Awesome members like you make our job a pleasure.
Best regards,
Chad
Most of the shoes I got I liked. The jewelry was garbage and cheap. Trying to send anything back was a pain so I never sent anything back. The last jumpsuit I bought felt like sand paper. I finally just canceled my account as I could never find anything worth buying.
Hello Kimberly,
We're sorry to hear that you're disappointed with the products we offer. We are constantly striving to meet our members' needs to the greatest extent possible, and we will be contacting you within 48 hours for further assistance.
Best,
Bella
My package still has not arrived and it's been almost 4 months
Hello Kinzie,
Thank you for the feedback! We are sorry to hear about the inconvenience you have experienced concerning our shipping service. Your feedback is important, and we would like to make things right. Our Member Services Team will be in touch within 48 hours.
Best,
Jane
Your website is a scam i don't want to pay 40 dollars every month when i don't even use it anymore.
Hi Lorin,
We appreciate your feedback on our VIP program! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
Excelente atención al cliente, excelente calidad de zapatos. Fácil el tramite a la hora de hacer devoluciones. Yo me afilie y ahora no me cambio
Hi Adriana,
Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!
Best,
Cathy
It was wonderful. Agent was helpful and polite. I would love to shop more from justfab
Hi Vishakha,
We love your wonderful review! It is always our goal to serve you the best we can and we are glad to know that we delivered.
Best,
Cathy
Shipping was great! It's just the quality of the shoes VERY plasticity idk how to describe it. Cute boots tho!
Hello Sonja,
Thank you for sending your review! Although you are satisfied with our shipping and the styles of our boots, we still want to ensure that you are 100% happy staying with us. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Bella
Worst customer service worst customer service worst customer service
Hi Jessica,
Thanks for your effort in writing a review! It is always our goal to provide you with excellent service and it is so sad to know that it was not what you have experienced. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Vicky,
Thanks for your effort in writing a review! We are sad about the negative experience you had with your order. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy