From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
I joined JustFab and was excited about getting the first special offer. I purchased a pair of boots for $10, and ordered 2 additional pairs. For some reason they were never reached me and in fact showed up as a return to them. I never received notice from them that it had returned. I guess I just missed that promotion. I have ordered 2 more and received the order just fine. The boots are nice quality and there seems to be specials run regularly.
Good quality sized right I'm really amazed at the clothing & shoes I selected
Hello Jackie,
Thank you for taking the time to share your awesome experience with others! We're glad you're enjoying your purchase! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Cheers!
Best regards,
Chad
I have no idea why I was charged $39.95 and was unable to reverse the charge. I do not recall reading any fine print regarding recurrent fees or anything. Quite deceiving and a theft. I canceled and will definitely be taking my business somewhere else, especially after having bought one pair on promo and can't really wear them because they are hard and quite uncomfortable
Hello Sharon,
Thank you for writing a review! We are sorry to hear that you are not pleased with our products and VIP program. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you within 24-48 hours.
Best,
Chad
I purchased a couple pairs of boots they did not fit so I wanted to return them. I contacted the company, they immediately sent me an RMA. It was hassle free. I would recommend them 100%
Hello Janet,
Thank you for leaving such a lovely review. We are glad to hear that we can provide great customer service. We will strive more to deliver excellent customer service consistently.
Best,
Bella
Terrible packaging and the subscription takes your $$ and states that you can use it in future order but it does not give you a clear option on how to use those funds in the check out process. When I called customer service they offered me $10!
Hi Luisana,
Thanks for your effort in writing a review! We are sad to know that you are unhappy with your experience with us. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
I bought these boots for fall and they are so comdortable and stylish looks and feels great. Also pretty durable in the cold weather and snow
Hi Britney,
We love your wonderful review! We aim to provide you with products that are not just best in style but with great fit and quality. It's a goal met for us knowing that you are satisfied!
Best,
Cathy
I always wear a size 9. Don't know what size 9 foot is supposed to go in one pair of tennis shoes but not mine. The selection sucks bad.
Hello Connie,
We're sorry to know that you are dissatisfied with your item's fit. We will be contacting you within 24-48 hours to help you further.
Best,
Bella
Good experience. No problems haven't
Received my order yet
Hi April,
Thanks for writing a review and for making your purchase! We are excited for you to receive your order!
Best,
Cathy
Fast delivery and easy to track, the quality is good and I love their promos
Hello Grace,
Thank you for sharing your wonderful experience with us! We are happy that you are enjoying our products and satisfied with the quality of our items! May your days be awesome!
Best,
Jane
Shipping was fast and shoes were received in excellent conditions.
On the website it is difficult to navegate and use the credits as it does not allow you to use it. If the app can be improved -a advertisement pop up comes up every other second and it's not user friendly.
I cancelled because I had a credit and was not able to use it, then called and customer service was not able to apply my 39.95 credit. The website and app needs work and be easy to improve the customer experience.
Hi Cristinavigoreaux,
We appreciate your feedback on our credit policy! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
The boots were a size 10, as asked but they were to big. I just wish they fit
Hello Ruthine,
Thank you for writing a review! We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad
I have now purchased quite a few shoes and clothing items and always comes professionally packed and fast shipping. Shoes are beyond cute and fit very well! I have a closet full of Just Fab Shoes …. Hey Just Fab you should sponsor me for shoe modeling! I have many shoes to model lol
Hello Guadalupe,
Wow! Thank you for your feedback! We're glad that you are satisfied with our products! That's our mission, to always provide our members with only the most likable and highest quality items. Enjoy your day!
Best,
Bella
I like having a personal shopping spree every month
Hi Beverly,
We love your wonderful review! It is always our goal to serve you the best we can and we are glad to know that we delivered.
Best,
Cathy
Items are wrapped and boxed for shipment. I have received all items sent in very good condition.
Hi Marjorie,
We love your wonderful review! It is always our goal to serve you the best we can and we are glad to know that we delivered.
Best,
Cathy
I've been pleased with all my purchases from shoes & boots for my granddaughter to coats, boots, and lounge wear for myself. The fit & fashion are spot on.
Hi Angela,
We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for!
Best,
Cathy
It was not made clear at all with time of purchase that you will be charged a monthly fee. It was very hard to get my account canceled as well. Shoes are not as seen on website either.
Hi Alyssa,
We appreciate your feedback on your VIP experience! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
Beautiful slacks! Great material! They will go Great with my sweater! I'm very pleased with my purchase!
Thank you…Everything is " Just Fab"!
Hello Sondra,
Thank you for taking the time to share your awesome shopping experience with others! We're glad you're enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Cheers!
Best regards,
Chad
It said delivered but it never was. When i chatted with the representative they told to call the courier and they also couldn't help me. Extremely disappointed
Hi Wendy,
We appreciate your feedback on your order! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
Arrêter de prendre de l'argent sur ma carte de crédit chaque mois. J'ai acheter une seule fois.
Mes bottes me reviennent à 250$ jusqu'à maintenant. Arreter de prendre de l'argent PLEASE!
Bonjour Sophie,
Nous nous excusons vraiment pour votre experience! Vos commentaires sont importants concernant les frais sur votre compte, et nous aimerions faire les choses correctement. Un representant de notre equipe des services aux membres vous enverra un e-mail sous peu pour vous aider.
Meilleur,
Ivy
I was happy to see that justfab carries my shoe size (12 med.)
Hello Imuwahen,
Thank you for sending your review! We're glad that your item fits perfectly! Your feedback is such an inspiration for us to provide good quality products.
Best,
Bella
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Stephanie,
We appreciate your feedback on an order that you did not received! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy