From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
If not on sale it can be expensive. But you can't beat the fit, and quality of the materials. Love the variety. Wish it wasn't always in USD. Paying the exchange rate to CDN can make it pricey when sales aren't going on.
After placing an order on Nov 26 for 3 clothing items and 4 pairs of shoes I received the clothing items about 2 weeks later however the shoes when they did not arrive I contacted just fab every day for a week and a 1/2 in every day I've contacted them I was told that they were in route they were being shipped and I would have them as soon as possible and then all of a sudden on December 15th I'm told that the shoes were for reasons unknown to just fab returned to sender Even after 1/2 of the order was already delivered on top of that when I went to reorder the items 2 of the items were unavailable in the size I ordered and they debited my vip account 2200 points, 2 days later after the order was finally shipped I inquired about the 2200 points they subtracted but never returned at which point I was told they will credit them back once the items ship, here we are another 3 days later and 4 phone calls and I have still not been credited for the 2200 points they subtracted because of an error caused by them
Hello Charles,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We're sad to know that you had an unpleasant experience with us regarding shipping and your rewards points. We'll be sending you a private message now within 24 to 48 hours, so we can get this resolved as soon as possible. Thanks!
Best,
Clark
Me han descontado dos veces el dinero y no he comprado nada …. Ya llevo más de 80 dólares y no he recibido nada …. Necesito por favor mi devolución
Hola Camila,
Valoramos profundamente su negocio con nosotros y sus comentarios son importantes para nosotros. Nuestro equipo de Servicios para Miembros le enviara un correo electronico dentro de las 48 horas para ayudarlo con sus inquietudes sobre la afiliacion.
Mejor,
Zeth
Shopping is always so easy on Just Fab by being able to search by size and additional filters makes it easy to determine what is available for me rather than getting upset my size is not available.
Hello Crystal,
Wow! We're happy that you're satisfied with the shopping features we offer on our website. We hope you will always enjoy easy access to our site and the merchandise and styles we offer!
Best,
Bella
Theyre nice boots but definitely not very wide calf. Sucks I couldn't keep them, they fit my 12 year old though who doesn't have wide calves
Hello Laura,
We're sorry to know that you are dissatisfied with your item's fit. We will be contacting you within 24-48 hours to help you further.
Best,
Bella
My experience with just fab has always been wonderful i just have one suggestion far as your sports bras they need to come in bigger sizes 3x shouldn't be where the size stop at I'm plus size and the 3x cuts into my skin other than that no problems.
Hello Terri,
We greatly appreciate your effort in writing a suggestion as we try to provide a great shopping experience for our valued members.
Best,
Bella
Everything went well, with all of my purchases and the one return I had to make.
Hello Jessica,
Thank you so much for your feedback! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
I'm very satisfied with my shoes, they are beautiful and soft
Hello Maria,
We're glad that you are loving your purchase! It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Zeth
I thought this would be fun to try and they had a special on two pairs of shoes, so I bought two pairs of shoes. I received one pair of shoes. They just straight up decided to not ship one of my shoes. The shipping confirmation said both pairs were shipped in one package. Lies. I email customer service not once. Not twice. Not thrice. But four different times with NO RESPONSE. I finally called and they were out of stock of the pair of shoes that never came. They let me pick a different pair but there was really no other ones I liked. So I ended up with a pair of shoes I didn't even want because they won't just give me a refund. It HAD to be a credit. They clearly weren't going to fix the problem on their own, and when I reached out MANY times, they barely fixed it then. I hate this company. Will never order from them again. I just keep skipping months until I get a chance to call and cancel. They make it such a pain to even cancel your lame subscription.
Hello Haley,
We're sorry to hear that you're disappointed with the services provided by our Member Services team. We are constantly striving to meet our members' needs to the greatest extent possible, and we will be contacting you within 48 hours for further assistance.
Best,
Bella
So I decided to try just Fab thinking I was ordered a pair of boots for 10.00 got charged 57.00 cannot understand. The ad said first time buyer gets a first time deal for ten dollars.
Hello Linda,
Thank you for your review. We are sad to hear that you are not happy with your orders and promotion. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,
Clark
So far everything i bought are nice. But i think i gotta cancel my membership. I can't keep buying clothes every month but thank you
Hello Shinegerel,
We're sad that you are planning to end your VIP membership. Our Member Services team will get in touch with you within 48 hours for further assistance.
Best,
Bella
Terrible customer service.no refund and my order was "lost".
Hello Jeniece,
Your feedback regarding your order is important! We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to assist you.
Best,
Zeth
I love the styles with Justfab. I've ordered a variety of items and like how they delivered quickly. The clothes are of good quality and so are the shoes.
Hello Lakasti,
We are glad you are enjoying our products! We're so glad to know you love the quality of our items! We really appreciate the time you took to write the review. We hope you will always have a fabulous experience with us in the future!
Best,
Zeth
Company is disorganized and didnt tell mei was signing up for $40 subscription. Got a refund the first time and was only given$25 back. Second time i called and got full refund and the day later $25 was taken back out of my accout from them. Extremely upset and will nuver buy from again. Actual product is not that bad but could be higher quality for sure. The ridiculous tagging and tricking is how they get you. I am a high school student, i do not have money like this for them to just take it. Owe me $40 in total i never got from refunds.
Hello Emma,
We are sorry to hear that you disliked our VIP Membership terms. Our Member Services team will get in touch with you within 48 hours for further assistance.
Best,
Zeth
I've tried buying shoes twice now from JustFab and both times the shoes just seemed very cheaply made and were really uncomfortable. Most of them also didn't fit even though they were my size. When I went to return my first order, I had to call customer service because I wasn't able to have a return label created from the return area in my online account. For the second order, it isn't giving me an option to refund my credit card, even though I paid with a credit card. So I have to call customer service again. Overall, wouldn't recommend purchasing shoes from here.
Hello Megan,
We're sorry to hear that you are dissatisfied with our products' quality. Your feedback is essential, and we would like to address this as quickly as possible. Our Member Services team will email you within 48 hours.
Best,
Bella
I tried to call customer service and not response at all. I tried to chat and that also did not work.
Hello Sindhura,
Thank you for making a review and for bringing this to our attention. I have recently read over your review and I am sad to hear that you had an unpleasant experience with us that you want to cancel your VIP membership. I'll make sure to share your feedback with our appropriate team! Your feedback helps us know what we can do better.
Best,
Clark
My package says it's been delivered and it was delivered to the wrong address! I tried to contact customer service all day yesterday and can't get through to get this taken care of. I keep getting disconnected or the chat gets ended on me before anyone fixes the issue. I'm a VIP member and I paid expedited shipping on my shoes that just " disappeared " and I can't get anyone to fix this issue.
Hello Brittany,
We apologize for what sounds like a very frustrating experience with your first order! Our Member Services team will get in touch with you within 48 hours for further assistance.
Best,
Zeth
Tried over the knee boots and realized these are very comfortable.
Hello Sandra,
We're happy to know that you love the boots that you've got from us and it fits perfectly! That is what we always aim for your satisfaction!
Best,
Bella
They didn't take to long to deliver and the boots fit perfectly. I am going to purchase something else real soon.
Hello Brenda,
Thank you for such an excellent review. We are happy to know that you love your purchase and received it on time. Thank you so much for such lovely feedback!
Best,
Bella
Got my normal size and didnt fit at all so god damn mad and illl never use just fab ever again take me off the subscription nowwwww
Hello Sarah,
We're sad that you are planning to end your VIP membership. Our Member Services team will get in touch with you within 48 hours for further assistance.
Best,
Bella
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jamie,
Thank you for the feedback! We aim to provide affordable products to our members, and we are saddened to hear that we have disappointed you. We value you as a member and your opinion is important to us. Our Member Services Team will contact you within 48 hours.!
Best,
Jane