From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
Loved the shoes but had to return it 2x. First time it was too big, long on the heel part. When I got an exchange for a smaller one, I just did not like the fit. The fabric is beautiful but felt too loose on my feet and felt that it was not going to be supportive as I walk
My order was delayed. When my order showed delivered, I could not find it. The delivery company said it was left on my porch. I don't have a porch. I messaged with customer service for weeks. Customer service directed me to work with the delivery service. I'm at a dead end with no order, no refund and no help.
Hi Stacey,
Thanks for your effort in writing a review! We are sad about the negative experience you had with your order. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
The boots I purchased are great. Comfortable, good quality, especially for the price. They came on time... I will definitely order again
Hello Cierr,
Thank you so much for the awesome feedback! We are happy to know that you had a great experience and love our products and services! Have a fabulous day!
Best,
Jane
Placed order and they shipped wrong size and I should t have to go through hassle of returning and waiting another month
Hello Cindy,
Thank you for your review. We are sad to hear that you receive the incorrect size of the products. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.
Best,
Clark
Wasnt wat i exspect and was never told there was a fee to buy there shoes that was never something i was told
Hello Rose,
Thank you for writing a review! Your feedback about the VIP Membership is important to us, and we would like to address your concern. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
After I had made a purchase my card was charged without my notice. This is very unprofessional and I will no longer be buying shoes from JustFab.
Hello Estrella,
Thank you for your review. We are sad to hear that you are being charged. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.
Best,
Clark
I loved them very good quality and super comfortable.
Hello Karina,
Thank you for sharing your wonderful experience with us! We are happy that you are enjoying our products and satisfied with the quality of our items! May your days be awesome!
Best,
Jane
Great service delivery was fast and on time the boots are amazing
Hello Angela,
Thank you so much for your feedback! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Order a pair of boots for my daughter and not only were they two left shoes, they were different sizes. I called for an exchange on the 1st and have yet to receive a return label
Hello Angela,
Thank you for the feedback! We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Our Member Services Team will email you immediately.
Best,
Jane
I just wanted some cute boots to go with my Christmas outfit. Instead I got the cheapest looking boots that dollar general would sell. No thanks. Keep your money. It isn't worth the headache.
Hello Bonnie,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We're sad to know that you are not happy with the quality of the products. We'll be sending you a private message right now. Thanks!
Best,
Clark
You people would get a good review from me if u people would stop taking money out of my damn bank account 2 to 3 times a month when I'm not even buying anything if it continues I'll be filing a law suit against justfab for all the money this company has stolen from me I'm a single mother of 5 and u people steal of me its bull$#*!
Hello Billie,
Thank you for your review. We are sad to hear that you are being charged. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.
Best,
Clark
I love it I always loved to buy from the company the shoes are so beautiful all of them.
Hello Caroline,
Thank you so much for loving our brand! Your review means a lot to us! We're very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
JustFab has amazing variety of styles and prices! I love the deals I get as a VIP member and it is very simple to skip the month just in case. My favorite thing about it is that my orders always arrive on time
Hello Gillian,
We're glad you enjoy our unique styles! Thank you so much for your feedback regarding the VIP membership! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Everything was on sale and I was happy to receive so much for so little!
Hello Megan,
Great! We are delighted to hear that you enjoy the deals and perks we offer! Expect more discounts and promotional offers that are only available to our valued members like you!
Best,
Bella
The loafers I purchased, two different sizes were shipped. I ordered a size 8, the pair I received, the left shoe is a size 8, the right 7.5. Tried to return it, I was told I'd receive some sort of shipping label via email, and to attach to package and ship from any postal service facility free of charge. I could not believe there was no other way to facilitate my return, as I would have had to print the shipping label. I do NOT have a printer, not everyone has a printer, folks, I have no need for one! I was extremely dissatisfied. Actually no, I was livid! I requested a refund, I also needed to update my profile on your site. I was told the system was down at the moment. Really?! Seriously?! That was about two months ago, I haven't shopped on your site since. And by the way, I never did receive that shipping label either.
Hi Sherrol,
We appreciate your feedback on your shopping experience with us! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
The shoes that I ordered where never delivered. It said delivered, but I never received them.
Hi Kayla,
Thanks for your effort in writing a review! We are sad about the negative experience you had with your order. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
I had an issue with my password and Lyn was very helpful and patient. Shows are always high quality and fast shipping. Love justfab!
Hello Casey,
Thank you for the wonderful review and for taking the time to share your awesome shopping experience with others! Our priority is customer service and we are ecstatic that we met that mark! Awesome members like you make our job a pleasure.
Best regards,
Chad
Slow, misleading, and not what i was hoping for. Trying to get a refund but no luck thus far
Hi Kayci,
Thanks for your effort in writing a review! We are sad about the negative experience you had with us. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
I brought a pair of boots. The web site doesn't inform you that the boots contain ingredients that cause cancer ( known as the prop 65 warning, in california it is illegal to sale items that contain these chemicals without warning the buyer with a label I stating so) but once I got them delivered the warning was in the box, had I known before hand I would have never ordered them. Then comes the skip a month or get charged and for store credit. I had 1 credit that I was NEVER able to use because everytime I tried to login and reset my password, customer service and the website would send me an invalid link that led nowhere! I went back and forth with them for over a year just trying to log in! Finally my sister wanted something from the site and I finally thought I can get rid of this stupid credit and get a Christmas gift for her. But Still the same bull with not being able to log in. Only after telling customer service that I refuse to try to use the link to reset my password because it been the same crap for over a year they offered to refund my credit. I am waiting to see how long it takes to get my money back. Too bad I cant get the coat for my sister, but am glad to be done with such a terrible company.
Hi Ashley,
We appreciate your feedback on your VIP subscription! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
So far all 5 shoes boots tennis shoes are right
On!
Hello Rosemarie,
Thank you for the positive feedback! We are happy to know that you love our products and services!
Best,
Jane
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Erma,
Thanks for writing a review and for making your purchase! We are glad to know that you have taken advantage of our return and exchange perk. You can expect more styles on the website soon!
Best,
Cathy