From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
Order on a Friday and almost 4 weeks with no update about order I decided to call customer service and was told my order was sent back to the factory. But i was still, in fact charged for the order I never received.
I was a bit disappointed in the amount of selection offered this year. I was a member about two years ago and stopped it. I signed up again to purchase clothes and shoes for Fall and Winter for myself and my two grown daughters. Very few blouses, if any, few sweaters, no slacks, and very few offerings with shoes - seems like just boots. - problems as well getting in my and my daughters size 11 shoe
Hello Margaret,
Thank you for taking the time to leave a review. We are very sorry to hear that you are not pleased with our selection. We value you as a member and want to make things right! Our Member Services team will be contacting you right away to help you further.
Best,
Chad
Very bad experience, they charged me and never returned my money, a scam
Hello Francisca,
Thank you for taking the time to leave a review. We are sorry to hear about your negative experience with our VIP program. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Very nice selection of boots And very nice prices timely delivery not like other sites that take forever
Hi Suzanne,
We appreciate your review! We definitely promise great deals and styles. You can surely expect more soon!
Best,
Cathy
All of the pairs that I received are defective one boot is bigger than the other, no wonder they were cheap it was to good to be true, I got all of them on a sale, I really like the quality of them but what really messed it up was that it doesn't fit right and I know it's the boots because I put them right next to each other and they are uneven! I couldn't even return them because I didn't even receive the shipping label.
Hello Claudia,
Thank you for the feedback! We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Our Member Services Team will email you immediately.
Best,
Jane
$40 membership fee and you make it impossible for me to cancel it. I work. I don't have the time to be on hold
Hello Megan,
Thank you for taking the time to leave a review. We are saddened to know that you are thinking of closing your account with us. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Nice and easy lots to chose from comfortable, great prices
Hello Christine,
Thank you for your review! We value your trust in JustFab, and we will do our best to always meet your service expectations. We are glad that you like our pricing and service.
Best Regards,
Clark
The wait was too long. It was almost a month before I received my item. To be exact it was one day from a month. The item had a scratch at the top of the boot.
Hello Joanne,
Thank you for taking the time to leave a review. We are sad to know about the negative experience you had with your order. Our member services team will get in touch with you right away to help you further. Thanks!
Best,
Renz
Got charged for a membership fee when I didn't know this was going to happen. Luckily they refunded my money in a timely fashion. I still don't trust them.
Hello Lynne,
Thank you for your review. We are sad to hear that you are charge with the VIP membership. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.
Best,
Clark
Fast shipping, great value! I am never disappointed when I order!
Hello Michelle,
Thank you for your positive review and for sharing this with others that you like our service. It was a great feeling that we were able to meet your satisfaction in online shopping.
Best Regards,
Clark
I bought 2 pair boots for $21 best purchase added to my collection!
Hello Natasha,
Thank you for your review. We are happy to hear that you are happy with your purchase and our pricing. Thank you for sharing this with others. Stay awesome!
Best Regards,
Clark
Wanted to make a single purchase back in November, they signed me up for a membership without my consent and have been charging me $50 monthly since then despite my having reached out and asking to cancel. Do not shop here, they will steal from you
Hello Shelly,
Thank you for taking the time to leave a review. We are sorry to hear that you disliked our VIP Membership terms. Our Member Services team will get in touch with you right away for further assistance.
Best,
Zeth
The sherpa wedge bootie was designed without a zipper and impossible to get foot in. Exchanged 1st pr thinking it was originally the wrong size but indeed it was poor practical design.
Hello Melissa,
Your feedback about the styles of our product is important! We would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
I called customer service regarding my order. I had been waiting several weeks for it to arrive. I was told they didn't have one of the items in stock and that I could have credit for my account. I asked could I have a refund instead and they said yes. I never got my refund and they added credit to my account. I no longer want the account.
Hello Stacy,
Thank you for writing a review regarding the status of your order. A representative from our Member Services Team will contact you right away to assist you.
Best,
Lia
Every purchase I got including shoes a purse and a skirt was so perfect.
Hello Bettye,
Thank you for the positive feedback! We are happy to know that you love our products and services!
Best,
Jane
I just bought a boot form your company then I charged 2 times for VIP membership so I had to call the customer service and discus about it that second time does not return to my account yet
Hello Ata,
Thank you for the feedback! We appreciate you for letting us know how you feel concerning the VIP membership policies. We are continuously striving to satisfy our member's needs as much as possible so we will be reaching out to you immediately for further assistance.
Best,
Jane
LOS ZAPATOS SON DE BUENA CALIDAD Y SUPER COMODOS, SUS MODELOS SON SUPER A LA MODA
Hola Ana,
Gracias por una reseña tan maravillosa! Siempre nos esforzamos por establecer un estandar con la calidad y el ajuste de nuestros productos y nos alegra saber que te gustan.
Mejor,
Cathy
I love my boots,! They arrived early and they fit just perfect! They are exactly what I wanted!
Hello Chantelee,
On behalf of all of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Cheers!
Best regards,
Chad
Great experience so far and still waiting to be a partner of JustFab
Hello Mafouzatou,
Thank you for your purchase and for sharing with us your great experience! It is members like you that help keep our lights on, and we couldn't be more grateful. Have a great day!
Best,
Renz
I placed an order for 3 pairs of boots. They were not delivered even after a month. And the tracking information said that the package had not arrived at the carrier facility. On contacting customer support, they said they'd place a replacement order for 1 of the items in the original order. The other 2 items were out of stock by then. In addition to this, the advertised promotional offer of $10 for my first purchase could not be applied to this pair. I requested for a refund. I didn't want to waste any more time on this site.
Hello Shobhana,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We're sad to know that you never receive your order and the item you want is sold out. We'll be sending you a private message right now. Thanks!
Best,
Clark
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Benjamin,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We're sad to know that you never receive your order. We'll be sending you a private message right now. Thanks!
Best,
Clark