From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
Bad! They keep trying to take money off my card never getting nothing off this website again
Every experience I have which is that is a fabulous one I've never had no problems and if I did have a problem they reimbursed me and made me happy I have no complaints quality shoes quality clothes and quality service.
Hello Laura,
Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you! Have a fabulous day!
Best,
Lia
I love JustFab. Jeans are the best fit ever. Delivery time is a week. I do wonder what country their product is made. Great all around.
Hi Carol,
Thanks for giving us a 5-star rating! The majority of our products come from China. You can surely expect more from us soon!
Best,
Cathy
Very fast and prompt delivery. I wish JF would consider long boot boxes for long boots, although I have requested this on my account it hasn't happened yet. The cardboard forms in the boots, and then folding the boots over the forms cause a very deep crease and causing damage. I've had to send a pair back because of this.
Hi Antionette,
Thanks for giving us a 5-star rating! It's motivating to know that you are satisfied with the delivery process. We will be emailing you right away for assistance.
Best,
Cathy
I gave specific orders in my delivery and the first was stolen right off my steps.
Now I will be canceling my subscription.
Hello Yvonne,
It is with great regret that we received your feedback regarding the status of your order. You deserve only the best service, a representative from our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
They charge your card 40$ a month for what? You can't use it for anything and it's not like they send you samples for anything like that so what are you spending 40$ on?
Hi Mandy,
We appreciate your feedback on the amount that was charged for a member credit! We will be emailing you right away for assistance.
Best,
Cathy
JustFab is truly amazing. The prices and quality are just too good to pass up. It's addicting honestly. You can get so many shoes for the price of one pair other places. The customer service is great too. Thank you!
Hello Tesa,
Thank you so much for your feedback! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
My issue was resolved to my satisfaction without me even having to ask for a resolution. Amazing!
Hello Laura,
Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you! Have a fabulous day!
Best,
Lia
My experience was excellent thank you so much I'm very happy with you guys I love your stuff I will be ordering in mods for my spring and somewhere I'm just not good on the computer so I call you guys thank you so much
Hello Jill,
We're thrilled to hear you had a positive shopping experience with us! We make every effort to provide gorgeous, high-quality items for you at a reasonable price! Have a fantastic day!
Best,
Renz
Hello Jiya,
It is with great regret that we received your feedback regarding your shoes, A representative from our Member Services Team will contact you right away to help you.
Best,
Lia
Not too bad.
Not too bad.
Ok now. I said what I must and that was it about that subject right there.
Hello Joan,
Thanks for this valuable feedback! We will make sure to relay this to the rest of the team. It's something that we will work towards bettering our products and services.
Best,
Renz
Love the experience and the prices, plus it was shipped fast and handle with care
Hello Arelly,
We are happy to know that you had a great shopping experience with us! We always aim to offer the best prices and the highest quality products. Stay awesome!
Best,
Renz
This company offers misleading offers, after you buy they use your bank account information to give you discounts without your authorization
Hello Georgen,
Thank you for your review. We are sad to hear that you are not happy with our promotions and offer. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.
Best,
Clark
Very bad for the delivery and the bad products and they charge extra money on my credit card 56 dollars Canadian
Hello Simarjit,
Thanks for sending your review! Your feedback about our products and delivery timeframe is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I had the membership for a few months. Never liked any of the shoes but kept ordering bc they look so cute in the website and I had hope. I've ordered every kind of shoe; sneakers, boots, sandals, and heels. Never actually wore any because they look so cheap and are so uncomfortable. The price seems too good to be true because it is. The shoes are a complete waste of money.
Hello Clarissa,
Thank you for writing a review! Your feedback on product quality is important to us, and we would like to address your concern. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
Justfab is just full of s***! Everytime I try to call and cancel my membership, the phone picks up and hangs up on their end like they're going to bully me into allowing them to take my money! If I want to buy something, I will buy it, I don't need you taking money when I am out of town and need every dime especially when it comes to something that won't allow me to cancel! True enough they refunded my money for 5-7 business days after they took it but it only took them 2 seconds to take and I don't want to hear my bank may take 5-7 days when I receive checks and any other money to my card in NO MORE THAN 2 MINUTES! My phone has blurry screenshots and why the Hell do I have to give you proof of something you sent when I left the #?!
Hello Ebony,
Thank you for taking the time to leave a review. We are saddened to know that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Its a total scam. Do not even know where to start. Cancell it after the first pair of shoes because it will cost you lots of money otherwise. They trick you, dont inform of everytime they take 39 euros, which those shoes btw, are not worth it at all. Horrible customer service, over all I feel tricked. Lost more than 120 euro's on this.
Hello Mira,
We are very sorry to hear that you dislike our VIP membership. We are continuously striving to satisfy our member’s needs as much as possible. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
I am very impressed with my purchase as a VIP customer. I ordered over $1,000 worth of items and I only paid less than $100. Though the purchase was done late November 2021 when there was a huge delays due to the flood in Vancouver, I was pleasantly surprised, as all my shipment was delivered by 1st week in December. I am very happy with the leather jackets, trousers, boot, sandals, shoes and other clothing. Thank you so much JustFab.
Hello Natallie,
We are happy to know that you are satisfied with your purchase! It is members like you that help keep our lights on, and we couldn't be more grateful. Stay fabulous!
Best,
Renz
Ok so I'm just gonna leave a tiny tip for all my gals pals I know there shoes are always top notch quality but some are darn well with the 50 to 75 bucks since finding just fab an shoedazzle and learning a secret method to how in 1 year I built up from 5 pairs of ankle boots to about 12 ankle or above ankle boots and atleast 35 knee high or thigh high boots and even the one pair of stelllette slouch boots I didn't think I'd like went back in bought all 4 colours sometime if I like they style instantly I buy every course they have that I like.
Secret is ladies change you email every time you want you first pair for 10$ n second at 15. Or whatever it ur your gonna have to find me.
Hello Ava,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Cheers!
Best regards,
Chad
My wife always makes me surfing the internet in order to find a good marketplace where we could buy nice clothes. Basically, I know that there are plenty of such online shops however we recently faced this one and have decided to buy here some clothes for my wife. She required it because she had to go for a new job and the main task for her was to buy a new dress. We started to explore the assortment and found couple of nice dresses. We ordered them here and they were delivered pretty fast. I personally have never met such a fast delivery. Guess that it's the fastest one.
Hello Tewield,
We are glad you are enjoying our service and fast delivery! Thank you for sharing your wonderful experience with us! It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Zeth
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Shoes Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Amy,
Thank you for your review. We are sad to hear that you are not happy with monthly credit charge. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.
Best,
Clark