From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
The sizes don't run true to size and many of the items I received were stained. Extremely disappointed.
The shoes have a great fit, my cream over the knee boots, and black over the knees flats are hella stylish and also very comfortable. I get compliments on them all the time I'll post pics soon. I alw
Hello Darael,
Thank you for your review. We are happy to hear that you are happy with your purchase and it fits well. Thank you for sharing this with others. Stay awesome!
Best Regards,
Clark
I did not receive this order until months after I originally ordered it! I did not even receive any correspondence from your company about where it was or why it was so late. Also, the pants were very low quality and did not look like they did in the picture.
Hello Sandra,
We appreciate the feedback you shared regarding the status of your order and the quality of the items we have online. You deserve only the best service, a representative from our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
I like the quality of your shoes. I will be back in the spring.
Hello Larita,
Thank you for sharing your wonderful experience with us! We are happy that you are enjoying our products and satisfied with the quality of our items! May your days be awesome!
Best,
Jane
Easy to navigate this site. Many beautiful shoes at reasonable prices. Easy to check-out, only concern is some fees they appear besides tax.
Hi Maribel,
Thanks for giving us a 5-star rating! We'll make sure to share your feedback with the appropriate team. We are excited for you to receive your order!
Best,
Cathy
I have purchased everything from shoes to clothes to accessories to handbags from JustFab and I have ALWAYS LOVED everything! The quality, comfort, shipping and of course style is 100% on point 100% of the time. I constantly get compliments on the JustFab merchandise I have on and always respond with "Thank you, I got it on JustFab!" I definitely recommend shopping at JustFab and definitely recommend joining their VIP program because the rewards, sales, discounts and special treatment is just fabulous... see what I did there! Teeheehee! Seriously though, shop at JustFab, you won't be sorry!
Hi Sarah,
Thank you for such a wonderful review and loyalty! You can expect more styles on the website soon!
Best,
Cathy
I was truly blessed to have purchased my coat at a great price…placed order with ease…and it was delivered fast…and the fit was excellent…Thanks for my great experience.
Hello Sharon,
Thank you for your positive review and for sharing this with others. It was a great feeling that we were able to meet your satisfaction in online shopping.
Best Regards,
Clark
After I've ordered my pair of boots, I've waited more than 2 weeks for my package to arrive so I ended with my package being sent back to JUSTFAB. I couldn't wait any longer so I had to issue a refund of my purchase and they'd kindly respected my situation with them. I don't know why their shipping it's not on time plus all the delays.
Hello Alexandra,
We truly apologize for the experience you had with your order. Your feedback is important, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
I love the quality of their footwear! I have a vast collection of their boots, love them!
Hello Melissa,
Thank you for your review. We are happy to hear that you are happy with our product. Thank you for sharing this with others. Stay awesome!
Best Regards,
Clark
I have big feet and just fab is one of the only places that doesn't exclude me! Love it. If there were better padding or insoles in the shoes would be the only thing that would get th 5th star.
Hello Sabre,
Thank you for your review. We are sad to hear that there was no padding or insoles in the shoes. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.
Best,
Clark
I'm very dissatisfied with the products sold by JustFab. I was very disappointed when I bought a pair of shoes and a recent sweater that I'll never wear basically said the the material used on the items could cause cancer. Really? I can't afford to take that chance and can't believe Ayesha Curry would put her name on JustFab. This is why I cancelled my prescription.
Hello Dorothy,
Thank you for your review. We are sad to hear that you are not happy with the material of our products and you also canceled your VIP membership. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.
Best,
Clark
Had to buy them a second time, first time (size 8)they were too small so I gave them to my friend and then I ordered again in 2 sizes up just in case I ordered size 9. Cute boots
Hello Taylor,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a fabulous day!
Best,
Lia
I like to select favoritea then select what I really want and the best price. Getting reminders that I have pending cart are nice. The app is great too. Customer service are always polite, professional and great at solving my issue. Great team you have at Customer Service!
Hello Michelle,
Thank you so much for your awesome feedback regarding our products and services. We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Hope you have a fabulous day!
Best,
Mary
Wonderful experience with shoes, that are very comfortable and I should of ordered my size instead of 1/2 size bigger!
Hello Veronica,
Thank you for the lovely feedback! We are happy that your items are a perfect fit! We are continuously striving to satisfy our member’s needs as much as possible so we will be reaching out to you immediately for further assistance.
Best,
Jane
I've been shopping with JustFab for years. The sizes are always perfect and the quality is always on point. I got these shoes for my elderly mother who has wide feet and wears a size 11. JustFab is the only brand of shoes that has made shoes that fit her feet properly and don't require her to bend to slip them on. Thank you for making my mom smile!
Hello Vanessa,
Thank you for sharing your wonderful experience with us! We are happy to know that your purchase fits perfectly and We are sure they look good on you.
Best,
Jane
I received an email that said I was charged 39.95. I called on the first of the month to skip and it was excepted but I was charged. I immediately called to complain. I asked to take that bill off immediately from my credit. Just Fab offered me compensation. I refused. I felt violated. I canceled my account. They didn't honor my request like their contact says.
Hi Blanche,
Thanks for your effort in writing a review! It is always our goal to provide you with excellent service and it is so sad to know that it was not what you have experienced. We will be emailing you right away for assistance.
Best,
Cathy
The shoes are amazing but it was a little confusing at first, thanks for answering this!
Will definitely but again.
Hello Ali,
We truly apologize for your experience! Of being charged twice on your order. Your feedback is important, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
Came early, fit perfectly, nice sales, and the style is great on me. Nothing but positivity.
Hello DeAsia,
We're glad you enjoy our unique styles and promos! We are also happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
I'm literally stuck skipping my membership every month because their website isn't user friendly enough to cancel your subscription. Over a year ago they completely messed up an order and did nothing about it... the only time I actually order is if I forget to skip and I have "credits" to use and sometimes they don't let you use it on clearance which is annoying, it's a credit... thats money I paid... its not a coupon. I'm so tired of not being able to cancel my subscription with them
Hi Amanda,
Thank you for taking the time to write a review! We are sad to know that you now want to end your subscription. We will be emailing you right away for assistance.
Best,
Cathy
Boots arrived in great condition, great fit and very stylish.
Hello Shenelle,
Thank you for sharing your wonderful experience with us! We are happy that you are enjoying our products and satisfied with the quality of our items! May your days be awesome!
Best,
Jane
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Shoes Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Karen,
Thank you for your review. We are sad to hear that you are not happy with our sizing and products. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.
Best,
Clark