From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
Super cute. True to fit and oh so stylish! The shoes arrived quick. The packaging was fun and the quality of the boots and wedges was excellent.
Hello Jennifer,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
My feet can wear the shoes and it's hard to find shoes that fit. Thank you
Hello Wendy,
We're so glad that everything worked out for you. We here at Justfab try our best to provide the best service to our members. We appreciate your feedback regarding the shoes that you purchased. We would like to assure you that we will strive to improve our member's satisfaction.
Best,
Mary
I have taken care of any and every shoe, boot necessity in my life at just fab. I cannot think of anywhere that I could receive the quality( and for large calves, wide widths) at such low cost! I am extremely ecstatic, for me, it's like owning my own shoe store.
Hello Brenda,
Thank you for choosing us! We are happy to know that you are satisfied with your purchase and everything fits well. Have a fabulous day!
Best,
Renz
Fit fine, just forget it you ask to many question this answer is enough or nothing
Hello Susan,
Perfect! We're happy to hear that our products fit you well! Thank you for taking the time to leave a review. Have a great day!
Best,
Renz
I love my boots! Everyone always compliments me on them! I am just so happy that this company isn't just for kids! Even though they have the best styles for my little one!
Hello Krysti,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
I bought three pairs of shoes, comfortable and run true to size, excellent quality.
Hello Clairol,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Awesome clothes great price.,,,,,,,,,,,,,……….,,,……,,,,,,,,,….
Hello Kristina,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Cheers!
Best regards,
Chad
My account was charged for a VIP membership that I was unaware of. Got nothing but the run around about it. Totally messed up my PayPal account.
Hi Kanoi,
Thanks for your effort in writing a review of our VIP program! We will be emailing you right away for assistance.
Best,
Cathy
It was fast and friendly
My order was what I want
I will keep ordering from JustFab
They always let you know when there are sales going on
Hello Christen,
We’re so happy to hear you’ve had a great experience with Justfab. We will always make products that serve your needs.
Best,
Renz
I love the look and design of these shoes, however, the actual size of the shoe is not true to size, and does not fit your foot correctly.
Hello Laura,
We are sorry that you are not pleased with the sizing of our items. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
Love the shoes from JustFab. Great Selection! I'm getting rave reviews from friends and family. Hopefully, they won't run out of selections I like. There is a skip a month option but if they don't add new selections in 30 days of your skip you nigh have to skip a month again. Still awesome!
Hello Harriet,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
Very happy and satisfied with the product great quality
Hello Marta,
Thank you so much for your feedback! It makes us happy to know that you are satisfied with the products and services that we provide to our members. We promise to continue manufacturing more beautiful products with good quality just for you!
Best,
Zeth
I've been a member of Just Fab for about 7 years or so and the over the phone customer service is fine and usually helpful, but the quality of the shoes have started to fade. I recent purchased 2 pairs of "flats" ballet and a loafer. But the shoes don't have a grip - meaning a textured bottom so that it doesn't feel like I am going to slip or slide. SO I only wear those shoes for Carpeted events. My second dislike is how a credit cannot be split or used on a purchase of lesser value. Example, I want shoes that are $42, the credit is $35 or so and I would just pay the difference, right? Incorrect the website does not allow such things.
Hello Taj,
We are disappointed to hear that such a loyal customer had a bad experience with our products and services, and we offer our sincere apologies. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
I have bought shoes in JostFab 3 times and it has always been wonderful. The shopping process is very easy, the delivery is fast and the shoes are gorgeous and confortable. Love this site.
Hello Adriana,
Lovely feedback! We sincerely appreciate it and we are always happy to hear that our members are satisfied. Hope you have a wonderful day!
Best,
Jane
Terrible! I didn't pay for anything! I needed to save that money to help my family!
Hello Bella,
Thank you for writing a review! Your feedback about charges is important to us, and we would like to address your concern. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
I gave 4 stars because I had a experience with justfab canceling my order before and your customer service representative did not do there job correctly with my refund. Justfab did not do the cancelation process all the way through in order to get my refund. I like justfab but justfab needs more work done in doing your job the right way and stop giving the run around with people money.
Hi Lauren,
Thanks for your effort in writing a review on your previous order! It is always our goal to provide you with excellent service and it is so sad to know that it was not what you have experienced. We will be emailing you right away for assistance.
Best,
Cathy
Last 2 pair of boots I got in my regular size and they are extremely too big
Hello Erica,
Thank you so much for taking the time to leave a review! We'd be happy to answer any questions you have concerning the sizes of the two pairs of boots you ordered. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
I have loved everything I received from "just fab", very good quality.
Hi Macie,
We love you and your wonderful review! It's always great to know that you are satisfied with your purchase. We will be emailing you right away for assistance.
Best,
Cathy
Thanks for making me panic abt the 50 something dollar fee ig
Hello Jocelyn,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our VIP program works. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Amaka,
We appreciate your feedback on how our shoe fits you! We will be emailing you right away for assistance.
Best,
Cathy