From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
Customer service sucks they don't listen too your issues
Impressed. Very nice boots shoes sandals. Cute items. Love just fab. Quick delivery. Great for dressing up.
Hello Natasha,
Glad to know that you like the styles! We always want to create unique designs for our valued members like you! Have a great day!
Best,
Renz
I finally got a pair of boots that are extra wide calf boots. Although not sure I'm gonna like the zipper but I think I can get used to it.
Hello Laura,
We're glad that you are loving your purchase! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
They looks horrible. Didn't have the best customer service when they kept charging my account. Will not order again.
Hello Cydnee,
Thank you for taking the time to leave a review. We are sorry to hear that you are not pleased with our products and VIP program. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Terrible experience where no transparency in there
Hello Gauri,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I like the products a have bought sports clothes, tennis shoes, jewelry, and other types of shoes and everything is been good. I love JustFab.
Hello Ana,
Thank you for your review. We are happy to hear that you are happy with our product and service. Thank you for sharing this with others. Stay awesome!
Best Regards,
Clark
The order was never delivered to me and when I tried to get a refund I never found a solution
Hello Oriana,
Thank you for your review. We are sad to hear that you never receive your order. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.
Best,
Clark
I ordered a workout set and a sweater and the sports bra was ripped at the seams but i sewed it back together myself to not cause a hassle, and then i wash it and then the other seams ripped too. Very cheap if it is ripping that easily, i tried to contact support but they were unhelpful bc it was an automated machine. Just wish i got my moneys worth
Hello Kelsey,
We always aim to deliver products of good quality. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Thank you so much for your service! Prompt and fair. Your agents on the phone are very helpful and cordial. I love your clothes and shoes!
Hello Maria,
We’re so glad to know you love the items! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
They did not specify heel size in the add, add should have been more clear
Hello David,
Thank you for taking the time to leave a review. Your feedback is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
They said my order was delivered 2 times and it wasn't then 2 months later it arrived and all they could say was "we can give you 20% off on your next purchase. No thank you
Hello Shadara,
Thank you for taking the time to write a review! We value your opinion about the delivery, and we would want to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
So easy to order, recommend highly. I was able to use my credits and earn additional money off just for being VIP. Always looking to save money on quality items.
Hello Michelle,
We are glad you are enjoying our products and the VIP membership! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you!
Best,
Zeth
Wasnt explained for that monthly subscription that I dont use at all and got charged now I needed to wait for how many days to reimbursement
Hello Maria,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I loved my order but there was a delay to deliver. No tracking information as to when I would receive my order.
Hello Esther,
Thank you for sharing your experience with the delay to deliver your order. We value your opinion and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.
Best,
Mary
I have been a reluctant VIP member for years because I was reluctant to lose out on the money it cost when I would accidentally forget to skip a month. I tried to cancel a few times but they would remind me I'd lose $100's of dollars worth of credits if I canceled so I would back out but struggled to find things I liked. Everything I've ever ordered is uncomfortable, doesn't fit right, and extremely cheaply made… I HATE that I can't just cancel and have to call and the last time I called I was on the phone for an hour… my husband then called and they picked up within 5 minutes! They literally ignored me because I had stated I wanted to cancel my account! Absolutely the worst!
Hello Faith,
Thank you for your review. We are sad to hear that you are not happy with our VIP membership program and the quality of the item. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.
Best,
Clark
Basically if you are buying from this company be prepared to receive poor quality clothes and awful customer service. You will not get a refund if clothes don't fit you are basically stuck with them. My advice is to stay away from them they literally have just robbed me. Whoever is writing good reviews is probably hired by them. Honestly most other sites have warned against this company. They're a scam.
Hello Sofia,
We sincerely apologize if you are not happy with your shopping experience. We work hard to provide the best possible service to our dear members. We have sent you a request on www.sitejabber.com asking for your account information so that we can open your account and help you further. Please check your email notification at www.sitejabber.com or log in to the website to respond to the request and we will be happy to assist you.
Best,
Renz
JustFab customer service used to be awesome, now they just hang up in the chat help screen or get the suggestions mixed up and wrong... they don't resolve problems there, probably best to call.
Hello Paromita,
We're extremely sorry that you had to face such difficulties, problems in customer service are not something we are known for. We work hard to provide the best possible service to our dear members. We have sent you a request on www.sitejabber.com asking for your account information so that we can open your account and help you further. Please check your email notification at www.sitejabber.com or log in to the website to respond to the request and we will be happy to assist you.
Best,
Renz
In the past years JustFab has switched to only following fast fashion and their products are not desired by many people. When trying to cancel my membership and get refunded for the 16 credits I had accumulated by not "skipping the month" in time I was only refunded for 5/16 credits only my account. From my purchase history it is very clear I have not had the desire to purchase anything from the website. After being told I was only able to receive 5 credits refunded I was pressured into keeping my account or loosing out on the additional ~440$ I had given this company. If you want them to take you money but put out nothing worth buying sign up!
Hi Cherazed,
Thanks for your effort in writing a review! We are sad about the negative experience you had with our VIP program. We will be emailing you right away for assistance.
Best,
Cathy
Llevo años comprando en Just Fab, lo recomiendo 100%.
Hello Jeniffer,
Gracias por tu lealtad. ¡Nos alegra saber que tuvo una gran experiencia de compra con nosotros! ¡Siempre nos aseguramos de hacer artículos hermosos y de calidad a un precio muy asequible solo para ti!
Best,
Renz
I really do enjoy that there is a wide range of shoes you can look through. Boots, flats, heels, sandals - for these shoes not to be brand names they're really stylish.
Hello Joanne,
Glad to know that you like the styles! We always want to create unique designs for our valued members like you! Have a great day!
Best,
Renz
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Donna,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this and someone from our Member Services team will be contacting you right away to assist you.
Best,
Zeth