From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
I've wanted out and no one is listening
Shoes are terrible
Love the shoes! Perfect fit! Came in a timely manner. My only concern is that the sandals and slippers need a bigger variety.
Hi Jonetta,
Thank you for such a wonderful review! It's so great to know that you are satisfied with us and love the items that you have received. You can surely expect great styles on the website!
Best,
Tina
My Experience was fine. My problem was I had gone on-line to cancel my account, which I thought I had, then 12 months later I realized $39.99 a month was still being taken out of my bank account. When I called to find out why, then I was told I never canceled my account. So I canceled and was supposedly going to be reimbursed $479.88 within 5-7 business days. It has been 7 business days and still my account has not been reimbursed. This is very disappointing. So I am hopeful tomorrow my account will be credited back $479.88. If this does not happen I will not be doing business with your company in the future. Stand by what you say when you say you will reimburse my account in a timely manner.
Hello Tracy,
Thank you for taking the time to leave a review. Your feedback is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
I have received numerous compliments about the appearance of my shoes, mainly my boots, since ordering them. They look amazing, are comfortable, and less expensive than other name brands. I will continue purchasing my shoes from JustFab
Hello Lisa,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Cheers!
Best regards,
Chad
I thought this experience is misleading because the selection i choose went on sale right after I purchase the shoes.
Hello Sarah,
Thank you for your review. We are sad to hear that you are not happy with your online shopping experience regarding our promotion. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.
Best,
Clark
I tried to cancel my membership and after telling the customer service rep FOUR times I don't use them anymore, don't want to skip a month, and just want to cancel my subscription, they hung up on me and still didn't cancel my subscription. What could have been a 4 minute conversation ended up being almost 15 because they kept trying to get me keep the subscription.
Hello Kaeleigh,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this and someone from our Member Services team will be contacting you right away to assist you with your membership concerns.
Best,
Zeth
Ordered on 02 22 and never received them till almost April 22
Hello Sharon,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Everything that I have gotten... I LOVE IT! I did have to replace one item, but it was quickly addressed and received!
Hello Chaunte,
Thank you for the positive feedback! We are happy to know that you love our products and services! Have a great day!
Best,
Renz
Hello!
I ordered from Just Fab back in January of this year. Unfortunately they were never able to be delivered and sent back. I talked to customer service, and were understanding provided me with store credit for one pair of shoes and shipped out the other again. The shoes were claimed to be delivered but I had never received them. I started a claim with lasership the shipping company they used and they just reported they could do nothing and encouraged me to speak to Just Fab. Just Fab only would offer me store credit. I explained that after two unsuccessful deliveries I wanted my money back instead of store credit. If there's no way for me to get the deliveries, I did not see a point in getting store credit. Just Fab just told me there was nothing they could do and also informed me that they could only provide store credit for one delivery that was lost but not for future losses.
Hello Amber,
Thank you for your honest feedback! We're sorry to hear that your order was sent back to us. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I love the shoes and the prices! You get a great variety all year and prices are great
Hello Sherita,
We're glad you enjoy our unique styles! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you!
Best,
Zeth
I get great shoes from just fab. I love them. I have never had this many nice shoes, I have shoes for everything.
Hello Shelly,
We’re so glad to know you love the items! Thank you so much for loving our brand! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
Just because i forgot to "skip my pay" date I should have been able to get my money back! I will not refer your company to anyone anymore. That's stupid and makes no damn sense at all. People have lives and forget stuff and shouldn't be charged 40 damn dollars for forgetting something
Hello Ronda,
Thanks for sending your review! Your feedback about the 'Skip the Month' option is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I had ordered three pairs of shoes out of all three I stayed with one pair I sent back to exchange two pairs of shoes and I never got my pair of shoes back I'm still waiting for the right pair and size to come in and never have
Hello Paulina,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your exchange order yet. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I didn't purchase anything. They took money from my account and told me I could order something later. I had canceled my account because I have small feet and they didn't have anything I wanted in my size. I don't want to order kids shoes because I'm a grown woman. Also the shoes they sell aren't real leather and in my opinion aren't worth the money they charge. The 1 and only pair of shoes they had in my size I liked l ordered and they leave blisters on the back of my legs because they're not leather and pliable. I wore them 3 times and they continue to give me blisters. NO THANKS! So basically they stole $40.00 from me.
Hello Lorayne,
Thank you for sharing your experience regarding the monthly credit charge and the products we offer. We value your opinion and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you right away to assist you.
Best,
Mary
I love all my orders that I have received. I'm going on vacation in May. So I'm taking a break from ordering more.
Hello Mary,
Thank you for taking the time to share your positive feedback! We're glad that everything worked out for you. Hope to hear more from you in the future!
Best,
Mary
J'ai acheté et reçu mauvaises pointures de chaussures. C'est compliqué le retour. Même le site n'est pas trop facile à utiliser. Mauvaise expérience pour moi. C'est la raison pour laquelle j'ai annulé mon abonnement.
Bonjour Mireille,
Nous apprécions que vous ayez porté cela à notre attention et nous nous excusons sincèrement pour tout inconvénient que vous avez eu avec votre commande. Nous vous apprécions en tant que membre et voulons faire les choses correctement ! Un représentant de notre équipe des services aux membres vous enverra un e-mail dans les 48 heures.
Meilleur,
Ivy
It is too hard to figure out the number to cancel the membership!
Hello Emily,
Thank you for taking the time to leave a review. We are saddened to know that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
When I tired to return shoe it's a process and to much. They don't look like the picture and they to big for me
Hello Chenell,
Thank you for your review. We are sad to hear that the shoe is too big for you. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.
Best,
Clark
The shoes that I've ordered from Justfab have all been so comfortable! I'm really love the quality and prices are great.
Hello Christina,
We're glad that you are loving your purchases! We are also happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Product was great and shipping was much faster than I expected. Also outstanding prices for the quality I received.
Hello Sharon,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Cheers!
Best regards,
Chad
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Athanasia,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz