From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
Shows running small or not having anything I like in stock
Shoe is nice but then I started getting charged for 49.99 a month for a subscription I had no idea I signed up for
Hello Samantha,
Thank you for your review. We are sad to hear that you are not happy with our VIP membership program. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.
Best,
Clark
I like the boots that i have purchased. What i dont agree with is the charge to be a VIP. I dont see the perks. There are no special deals that i have seen that is worth the 40 dollars that is charged to me every month.
Hello Geneva,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I placed an order on February and I haven't received my package yet. The month of April is about to end.
Hello Kaydee,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
This is where I shop the most in terms of shoes and I get the most out of it!
Hello Marisol,
Thank you for leaving a positive review. We are happy to know that you are satisfied with your purchase and everything fits well. Have a fabulous day!
Best,
Renz
I was so looking forward to a nice pair of skippers that looked like your slippers on line. Soft and comfy. When I received them they were huge and in attractive and weighed a ton. They were like made for Giants feet! So disappointing, I look on her site and now I see all her shoes are not feminine. Bulky and cheaply made.
Hello Teresa,
We apologize if the quality of our products fell short of your expectations. We appreciate you sharing this with us as it will help us improve our product. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
It's so convenient to just go online and order but it's even more convenient when the size is too small I can always send them back at no charge to me and get a bigger out smaller side if need be. I order all me shoes through justfab …
Hello Yalonda,
Thank you for your review. We are sad to hear that you are not happy with our sizing. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.
Best,
Clark
I have tried 3 times to call and cancel my subscription and the person on the phone will tell me I can't and give me millions of reasons why I can't cancel to the point where I will hang up and they keep taking the money out after I keep trying to cancel. Horrible website and customer service!
Hello Mckenzie,
We're extremely sorry that you had to face such difficulties, problems in customer service are not something we are known for. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I didn't expect these heels to be so high but i'll try to figure out how to walk in them. The shoes are comfortable and I like them but I have to get used to the height of the heels first.
Hello Lily,
Thank you that you are satisfied with our products! We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away to help you further. Thanks!
Best,
Renz
Merchandise was awful. Don't have anything positive to say about this website based on my first purchase
Hello Emily,
We sincerely apologize if you are not happy with your shopping experience. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I had to put in 3 different orders and all of the shoes had such bad quality that I had to return. This was extremely frustrating. I thought may be I'll order clothes, in which case, the range is super limited and workout bag was so below a good quality bag. Bargain without even the basic level of quality is my experience with justfab lately. I still have credits that I dont know how to use.
Hello Neela,
We always aim to deliver products of good quality. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I love the ease of ordering on the JustFab site. It's always so easy and I love the products.
Hello Keitha,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
I know when I ship this site, the clothes are true to fit for me. Most other sites it's a gamble
Hello Mary,
Thanks for leaving a positive review. We are happy to know that you are satisfied with your purchase and everything fits well. Have a fabulous day!
Best,
Renz
I have loved every moment collaborating with JustFab! I loved the products and pieces and how we had such a variety to choose from. I would participate again for sure.
Hello Paige,
Thanks for the great review. We’re so happy to hear you’ve had a great experience with Justfab. We're delighted to receive your compliments and appreciation! Have a fabulous day!
Best,
Renz
The last pair of shoes I received are filthy! They have been worn, very obviously worn. Foot impressions on the foot bed. The soles are filthy! Obviously worn and no one even bothered to clean them up first!
Hello Tracy,
We always aim to deliver products of good quality. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
They are a little too big not comfortable hard material sole not the greatest for long walks
Hello Raquel,
We always aim to deliver products of good quality. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Quick delivery, product was nice quality. I will order from them again.
Hello Dana,
It is our desire to keep you satisfied with our services, unique styles, and good quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!
Best,
Mary
There have been a few times when I tried to skip the month and the system didn't allow it. I was charged without ordering any items.
Hello Lorissa,
We are very sorry to hear that you have encountered a problem with the skipping. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I love the styles, they so far what I have ordered is true to size. Really good prices and you get them relatively quick! I I like that you get fantastic deals if you are V. I. P the best sales and the prices. If you cant afford or dont want to order you can skip the month! I love shoes so this def was the best thing I did!
Hello Michell,
Thank you for the great feedback! It has been a pleasure doing business with you! Hope you will always have a wonderful shopping experience here in Justfab.
Best,
Mary
I have ordered twice from this site and never received delivery and received no refund.
Hello Sephora,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Carlotta,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz