From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
I have had an excellent experience with JustFab. My orders are processed very timely and received at the time noted by JustFab.
I am very satisfied with the quality and comfort of their product.
I used to love to buy shoes from just fab but now the quality isn't very good the shoes are no longer true to size most have been a little big for the size there supposed to be…. And very uncomfortable no cushion of any kind in the shoes they still look pretty but I can only wear them for a very short while…
Hello Lindsay,
We always aim to deliver products of good quality. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I have 4 pair of shoes and I love them. They are comfortable and stylish. I have received compliments on each pair but the real testament is that I was able to walk 12 blocks in my heels from Just Fab and my feet felt fine.
Hi Tanya,
Thank you for writing a review about the items that you received! We love being able to provide the products that our members seek. We appreciate the time you spent sharing your experience! We truly appreciate reviews like these that make us want to improve our products and services even more! Have a great day!
Best,
Kim
Love my bag it's so cute fits everything I was so satisfied when I received it. It's perfect
Hello Keila,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your bag! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Cheers!
Best regards,
Chad
So far great experience, but the fact that I can't edit one of my reviews is absurd. So it's potentially causing disinformation when people are trying to read reviews for guidance on sizes.
Hello Rachael,
Thank you for your feedback on our service. We want to keep our good reputation for pleasing our members. Our Member Services Team is here to help you in any way they can. Someone is sending you an email right now.
Best,
Clark
Everything as expected.! Major quality! Love it always recommended
Hello Mireya,
We are happy to know that you had a great shopping experience with us! We always make sure to provide beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Dean
He was amazing, resolved my problem right away and sent me the return slip
Hello Brenda,
Thanks for leaving us such a great review! We are thrilled to know that you love our products and services. We put member experience and satisfaction our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words. Have a great day!
Best,
Dean
I didn't know they were gonna take $50 out if my acct. They said I'd get it back since I closed my acct n never bought anything else but the initial offer. I'm still waiting for my $$$
Hello Rita,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customers' needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I appreciate the selection, but sizing is not as expected and the return process is not user friendly. I will most likely cancel my VIP account- I haven't been able to find the right fit after ordering 4 pairs of shoes, and the hassle to return them doesn't encourage me to continue regular purchases
Hello Amber,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the return process. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Shoes look very oversized, not what I expected at all also some very poorly made
Hello Stephanie,
We always aim to deliver products of good quality. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Excelente servicio, a tiempo, Excelente atención, recomendado 100%
Hola Irangui,
¡Muchas gracias por tus comentarios! Nos encanta poder proporcionar los productos y servicios que buscan nuestros miembros. ¡Agradecemos el tiempo que dedicó a compartir su experiencia!
Mejor,
Zeth
Everything I wanted in a sandal like slipper. Would shop again soon. Highly recommend family friends.
Hello Elizabeth,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
I love the boots and shoes I received, and the sales are amazing! I think maybe I'll be looking at some outfits or shoes for my daughter! However, the wedges boots that almost go to my Knee my mother bought for me and told me about this website are cute but hard to walk in and the wedges are too high for me buts past the return policy and they were purchased under my mother and I was able to get 2 pairs of boots and bought the 2 pairs of pumps. They are a surprise for my hubby! I will be buying more shoes and some clothes too! I recommend Just Fab as get asked about my boots and I tell! Them exactly what website! I love the selection & savings! I hope that every women finds this website!
Hello Kaylee,
Thank you very much for spreading the good news about Justfab! We really work hard to provide the best service and products that we can. This is such a great inspiration for us!
Best,
Renz
My shoes were great and perfect for the occasion, held up great. The first size I ordered was too small but switching them out was easy and they arrived before the date that I needed them. Cancelling my subscription was easy though the lady tried to entice me and get me to stay lol. Cute Shoes.
Hello Kameron,
Glad to know that you like the styles! We always want to create unique designs for our valued customers like you! Have a great day!
Best,
Renz
Shoes and boots was on time shipping and receiving. My granddaughter like the style of the boots and they fit perfect.
Hello Brenda,
Thank you for writing a review! We love being able to provide the service that our members seek. We appreciate the time you spent to share your experience!
Best,
Mary
My order took longer to be delivered than I was initially told and I had to reach out to customer service twice. After I reached out for the second time, I got my order within a few days and I was happy with it
Hello Lana,
Thank you for taking the time to leave a review. We are sorry to hear that you are not pleased with our delivery service. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Solved my problem immediately. Customer service representative was very kind and helpful. Will definitely purchase from them again.
Hello Nadia,
Thanks for the positive review. We are happy to know that you are satisfied with the services we provided. Have a fabulous day!
Best,
Renz
Order was delivered later than what was initially said.
Hello Mia,
Thank you for your honest feedback! We're sorry to hear you had a negative experience with the delivery information. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I purchased a sweat pant and low and below I was part of some gimmicks and 29 dollars be deducted from my account. I had no intention of being part of a subscription. All I wanted was items and your organization pocket 3 payments from my account. Don't tell all you had to do is use credit. I don't want any other items. I will never ever purchase an item from your organization. I kept telling my friends to run if they ever see any ad from you; run real fast. Have nothing to do with this company.
Hello Julia,
Thank you for your review. We are sad to hear that you are not happy with our VIP membership program. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.
Best,
Clark
I never got my purchase and no one ever responded to my fb messages
Hello Haley,
Thank you for your review. We are sad to hear that you are not happy that you never receive your order. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.
Best,
Clark
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Brenda,
Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!
Best,
Tina