From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
They are nice but rub on my toes. Like the color and they are comfortable.
Discussed with me thoroughly about how to return product bought that I was not a fan of.
Went step by step with me on where I can print off the label to return the product.
I have decided to keep the product.
Hello May,
Thank you so much for your feedback! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
I really love Justfab designs. 90% of my boots and quite a number of my shoes, heels and flats are from Justfab. I must say, the quality never disappoints. I love the trendy designs. It's sad that some designs of purses I would have loved to purchase never got restocked, but overall Justfab is a YES YES YES all the way!
Hello Lolade,
We are glad you are enjoying our products! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Never received the return label after multiple calls/chats
Hello Rekha,
Thank you for taking the time to write a review! We'd be delighted to assist you further with your return label concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Never have a problem. Returning items are a bit pricey though as I'm in Canada.
Hello Julie,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you. Our Member Services Team will get in touch with you right away to help you further with your return concern. Thanks!
Best,
Renz
Cute and comfortable sporty booties with a practical zipper on top. Nice and vibrant colors (wine and navy blue) to match jeans and tshirts. I love them
Hello Lucia,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!
Best,
Renz
The parcel was wrapped nice and safe. It also arrived earlier. All items are in good condition. Will order again next time. Thank you!
Hello Donald,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
This is a system set up to rob people of their money
You can get youre money back!
Where on this earth is it legal to bind you to some sort of contract that you never knew you signed up for. Paying 39.99 for literally nothing and not beeing able to use that money as "credit" how they tell you is against the law.
There are lawyers who will get you out of it. It is almost as easy to get out as you got in. Of course they will charge you for their service but after this scam you will gladly pay it. (It was arund 50 dollars in my case)
Hello Marie,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We work hard to provide the best possible service to our dear members. We have sent you a request on www.sitejabber.com asking for your account information so that we can open your account and help you further. Please check your email notification at www.sitejabber.com or log in to the website to respond to the request and we will be happy to assist you.
Best,
Renz
Love the size and the quality. I have been a customer for years and will continue to be.
The coat is great love it! The style is what I like about it
Hello Linda,
It’s great to read your feedback about the product you've purchased and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
Best,
Allison
Shoes never fit correctly! I almost wonder if they are American sizes. Frustrating but I got such a deal that I didn't waste the energy returning…
Hello Ebony,
Thank you for writing a review! Your feedback is important to us, and we would love to further assist you with any concerns you may have with the fit of our products. Our Member Services Team will email you right away!
Best,
Dean
Quality is good as explained by the seller. Recommended item.
Hello Josephine,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Cheers!
Best regards,
Chad
Afternoons I want to know the good status of my return, it's been a while since I returned everything and I still haven't received my money back
Hello Rita,
Thank you for writing a review and for bringing this to our attention. We're sorry to hear that you still haven't received the refund for your returned item. Upon checking order# 1171579698, it shows that a refund of $10.75 was issued back to your card on 05/16/2022. The refund timeframe will take 5 - 7 business days from the date issued.
Let me know if you have any questions or other concerns, and I will take care of them right away!
Best,
Dean
Hello Samantha,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Very nice. Loved the shoes very comfortable! Will definitely buy more.
Hello Mary,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Cheers!
Best regards,
Chad
I love all of the clothes I bought. They all fit me really well.
Hello Yingtzarm,
Thanks for your review. We are happy to know that you are satisfied with the quality and everything fits well. Have a great day!
Best,
Renz
It's been almost a month and I don't have my product yet. I received this request for review before getting my product. Sad.
Hello Kisha,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
My only issue was the fact that the shoes I bought just didn't fit. I notified JustFab and they helped greatly with the return process. No questions asked, just a quick refund.
Hello Debbie,
We are glad you are enjoying our website and selections! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.
Best,
Zeth
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Barbara,
Thanks for sending your review! Your feedback about our product style/sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.
Best,
Zeth